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Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
 

 approach new customer


Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

approach new customer  customer relationships: An integrated approach Appendix: Survey results In August 2007, the Economist Intelligence Unit conducted a global online survey of 114 senior executives from various industries. Please note that not all answers add up to 100% because of rounding or because respondents were able to provide multiple answers to some questions. Which of the following are your company’s corporate priorities today?(Select three) How does your company generate most new growth today? (Select three)

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CC&B for the Telecommunications Industry RFI/RFP Template

CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioni... Get this template

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Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...

Documents related to » approach new customer

Win New Customers: A Four-Phase Approach to Sales Success


This CRM spotlight will help you understand specific ways your organization can adopt a four-phase approach based on sales effectiveness best practices that can be automated using Maximizer Software’s customer relationship management (CRM) solution to boost your bottom line and remain competitive year after year.

approach new customer  New Customers: A Four-Phase Approach to Sales Success This CRM spotlight will help you understand specific ways your organization can adopt a four-phase approach based on sales effectiveness best practices that can be automated using Maximizer Software’s customer relationship management (CRM) solution to boost your bottom line and remain competitive year after year. Read More

Microsoft's Dynamic New Approach to Professional Services Automation


In the short term, Microsoft Dynamics SL will likely follow the professional services automation (PSA) trend of extending functionality to the Web. In the long term, its eventual absorption into the Microsoft Dynamics product line may affect Microsoft's strategy in the project portfolio management marketplace.

approach new customer  s Dynamic New Approach to Professional Services Automation Introduction With the recent re-branding of the Microsoft Business Solutions product line as Microsoft Dynamics , Solomon , Microsoft's flagship professional services automation (PSA) solution for the small and medium business (SMB) market, has been repackaged as Microsoft Dynamics SL . Microsoft Dynamics SL version 6.5 extends the solution's prior functionality through its business portal, as well as by offering new modules for purchase Read More

Developing a Universal Approach to Cleansing Customer and Product Data


Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data quality? Do you know how to address quality problems with customer, product, and other types of corporate data? Discover how data cleansing tools help improve data constancy and accuracy, and find out why you need an enterprise-wide approach to data management.

approach new customer  quality management. A Universal Approach to Data Quality Management Is Required The trend by organizations toward a services-oriented architecture (SOA) for building new applications and integrating existing ones reduces point-to-point application connections and eases application integration. It also encourages developers to think in terms of supporting business processes as a set of services, rather than as a package of monolithic applications. The SOA approach supports any task that can be defined as Read More

The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value


Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering that value. The idea to delivery (I2D) framework posits that multiple companies now compete as a business network rather than as individual enterprises, each relying on the others to achieve collective success. This paper includes an action plan with the evolutionary steps companies can take to move toward this approach.

approach new customer  Delivery Framework: A Holistic Approach to Deliver Customer Value Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering that value. The idea to delivery (I2D) framework posits that multiple companies now compete as a business network rather than as individual enterprises, each relying on the others to achieve collective success. This paper includes an action plan with the evolutionary steps companies can take to move toward this Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

approach new customer  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More

Your 360-degree View of the Customer: Keep the Customer in View


Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to

approach new customer  of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that many companies face in using their 360-degree view stems from having focused on only one or two of these objectives. But as its name implies, a 360-degree view demands a holistic approach. In other words, Read More

Providing the Total Customer Experience with IBM Predictive Customer Intelligence




approach new customer  customer intelligence, predictive intelligence, predictive analytics, IBM, customer, marketing, sales Read More

The Three Cs of Successful Positioning Part Four: The Customer


What's keeping your customer up at night? Know thy customers—and their problems.

approach new customer  positioning,business-to-business,B2B,customer,competition,channel,marketing,customer satisfaction,VAR,Lawson AbinantiIntroduction Read More

Five Ways to Positively Impact Customer Retention and Business Operations


Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making.

approach new customer  an even more sustainable approach would be to require less energy in the first place to drive down internal energy consumption. The company has set a priority on energy management in part, O'Connor adds, because it makes financial sense. To us, the true definition of sustainability today is where environmental performance equals financial performance. Given the rising prices of energy, reducing consumption can lower costs and thus increase profits even as it reduces carbon dioxide emissions. But to Read More

Using IBM Customer Analytics Solutions to Improve Acquisition Efforts


IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships.

approach new customer  IBM Customer Analytics, business analytics, predictive analytics, reporting, planning, budgeting, forecasting, customer data, customer trends Read More

Customer Relationship Management (CRM)


When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all parties involved.

approach new customer  relationship management evaluation center,manage relationships,relationship management system,supplier relationship management,relationship management application,relationship management software sales force automation, hosted crm, salesforce.com, sage crm, customer service, contact management, sales forecasting,customer management relationship,client relationship management,srm,crm,customer care and billing,quote to order,business relationships,customer relationship management. Read More

Minimize Customer Churn with Analytics


With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user.

approach new customer  Customer Churn with Analytics With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user. Read More

Customer Data Integration: A Primer


Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.

approach new customer  Master Data Management,MDM,Customer Data Integration,CDI,Data Integration,CRM,BI,business intelligence,data standardization,data consolidation,Customer Relationship Management Read More

Your 360-degree View of the Customer: Keep the Customer in View


Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to

approach new customer  of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that many companies face in using their 360-degree view stems from having focused on only one or two of these objectives. But as its name implies, a 360-degree view demands a holistic approach. In other words, Read More