X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 approach plates


Lean IT Governance: The Most Realistic and Attainable Approach to IT Governance
The most realistic and attainable approach to IT governance is a

approach plates  be greatest. This lean approach will produce results quickly, limit the impact on existing operations, and mitigate the extent of change on the IT organization. SUB-ARGUMENT 5 Project portfolio data should be centralized for visibility, and automation should support business rules. Without a centralized system for managing IT projects and resources, IT teams will operate in a vacuum, and managers will manage with data that is incomplete, inaccurate and out of date. INTRODUCTION IT Governance is getting a

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

Evaluate Now

Documents related to » approach plates

Requirements Definition For Package Implementations


How do you go about defining the requirements of large package systems, particularly those with the all-encompassing scope of ERP, EAM, and CRM software, and still satisfy the needs to the project team, the user community, and executive management? It’s a balancing act rivaling the circus performer trying to keep all of the plates spinning at once. While it is difficult to say one aspect of a project plan is more important than another, accurately and completely defining the needs to be fulfilled by the software is critical to the overall success of the implementation and the longevity of software. This article outlines a logical process for defining the requirements and keeping the plates spinning.

approach plates   Read More

Case Study: Heineken USA


Heineken USA imports, markets, sells, and distributes its premium beer products through its network of 650 beer distributors. This supply chain requires precise forecasts and meticulous planning—and an easy-to-understand forecasting tool that provides greater transparency in the collaborative forecasting process. Discover more about the benefits of the forecasting solution on Heineken’s sales and operations planning.

approach plates   Read More

Top 5 Trends in HR Technology


Recession or not, innovation in HR technology continues to grow—altering the way people work. While there are many new solutions available, here are a few that we’ll be seeing more of in the year ahead.

approach plates   Read More

Continuous File Integrity Monitoring: A New Approach for PCI DSS Compliance


When it comes to US Payment Card Industry Data Security Standard (PCI DSS) compliance, safe change actions are critical. But what’s the best approach for file integrity monitoring and change detection? While there are many solutions on the market, continuous file integrity monitoring (CFIM) is winning over the competition worldwide. Find out how CFIM can handle your operational control monitoring requirements.

approach plates   Read More

From Idea to Delivery: Take a Holistic, End-to-End Approach to Bringing Products to Market


The longstanding silos within organizations may be ready for busting, and the right IT strategy can facilitate the collaboration needed to break them down, even extending to suppliers, customers, and partners, integrating all processes from idea to delivery. This paper features an interview with SAP’s heads of solution marketing for product lifecycle management and for supply chain management about the idea-to-delivery concept.

approach plates   Read More

The New Approach to Health Care Enterprise Information Management


The cost of enterprise information management (EIM) can be staggering—preventing many health care organizations from leveraging enterprise information when strategically planning for the entire system. If this is prohibitive for large and medium organizations, how are smaller organizations going to be able to leverage technology that can access vital information inside their own company if cost prevents consideration?

approach plates   Read More

Product Safety and Stewardship: Taking a Strategic Approach to Safer and "Greener" Products


For many product manufacturers, the move toward safer and environmentally friendlier products involves mixed emotions. The benefit to the planet is a given. However, if not approached strategically, it can come at a high cost. This paper provides a perspective on product-related environmental regulations, their business impact, their trajectory, and how companies can move from tactical and reactive risk mitigation to seizing competitive advantage.

approach plates   Read More

Making the Most of Workforce Optimization: An Agent Lifecycle Approach


Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you will learn how to optimize your hiring practices, including an in-depth look at the recruiting cycle, including sourcing, screening, assessing, and hiring, and the transitional phases, such as onboarding and offboarding, plus the benefits of adopting an  agent lifecycle view to WFO.

approach plates   Read More

Win New Customers: A Four-Phase Approach to Sales Success


This CRM spotlight will help you understand specific ways your organization can adopt a four-phase approach based on sales effectiveness best practices that can be automated using Maximizer Software’s customer relationship management (CRM) solution to boost your bottom line and remain competitive year after year.

approach plates   Read More

The Big Picture: A Comprehensive Approach to Talent Management


Talent management is an ever-evolving challenge for HR professionals. Acquiring the best talent from the largest candidate pool in history is a difficult task, and competition is fierce, while the traditional performance review cycle is no longer adequate for evaluating the roles and needs of employees. Managers must ensure that not only are they able to find the right individual for the job, but that they are also proactively retaining, engaging, and preparing top performers for leadership roles.

Meanwhile, talent demographics are changing dramatically. In 2015, members of Gen Y, or “millennials”, will outnumber baby boomers in the workplace for the first time. Generation Y employees thrive under adaptive talent management that utilizes social collaboration and recent technological advances, something that talent tactics of the past may not be adapted to.

Talent management is thus more complicated than ever, and it’s no wonder HR professionals need help to find the right people with the right skills at the right time and keep them engaged. Talent management systems can help HR professionals create and sustain a competitive advantage. This white paper looks at some factors for talent management success in today’s challenging talent landscape, including how talent solutions can leverage business intelligence and analytics to create and sustain a competitive advantage.

approach plates   Read More