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Information Architecture in Office SharePoint Server
Before any medium-to-large company implements Microsoft® Office SharePoint® Server 2007, it’s important to become familiar with the process that may occur

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Software Test Tools
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » architect letters of support example


Cloud Financials Come of Age
For finance executives, the financial advantages of cloud computing are undeniable. Shifting the costs of hardware and software from a capital investment to an

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Professional Services and Support
Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized

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ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

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Best-of-Class Financial Systems: an Alternative to ERP
In Best-of-class Financial Systems: An Alternative to ERP, find outhow a best-in-class financial system might deliver all the functionalityyou real...

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TCO & Security of Enterprise Grade Mobility
While mobility has been a key factor behind the consumerization of IT in the enterprise, it has created a new set of security challenges in the workplace. Read

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How KNOVA Supports and Extends Knowledge-centered Support (KCS)
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill

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Comparing the Total Cost of Ownership of SME On-premise Business Management Applications and SAP Business ByDesign
This document analyzes the cost of ownership for a typical on-premise small and medium enterprise (SME) business management system, and compares it to the cost

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Survey of SMB Manufacturers: Results Show ERP Contributes to Success
Sage North America today announced the results of a snapshot survey of small to medium business (SMB) manufacturers on the general health of their businesses

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Eco-mode: Benefits and Risks of Energy-saving Modes of UPS Operation
Many newer uninterruptible power supplies (UPS) systems have an energy-saving operating mode known as “eco-mode” or by some other descriptor. Nevertheless

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Bank of America
Bank of America is a multinational banking and financial services company. It has a retail banking footprint that covers approximately 80 percent of the U.S.

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In-memory Computing: Lifting the Burden of Big Data
Business data is growing at an unprecedented speed, and organizations of all sizes, across all industries, have to face the challenge of scaling up their data

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Maximize the Green Efficiency of Multi-Site National Rollouts of Technology
The service industry consumes millions of gallons of fuel and expends trillions of pounds of carbon monoxide each year as trucks roll to installation and

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SAP Releases Value Maps for Easier SAP Enterprise Support Navigation
SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with

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The Complex Handling of Complexity in Decision Support Systems
Warren Weaver, an American mathematician known for his work on machine translation and his support for science in the United States, defined the complexity of a

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