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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 architectural cad ratings rankings reviews


The Future of the SAP Economy—A Book Review of SAP Nation
P.J. Jakovljevic reviews a fascinating new book about software vendor SAP. And what a story it is! Written by Vinnie Mirchandani, it chronicles the current and

architectural cad ratings rankings reviews  SAP, SAP Nation, SAP economy, Vinnie Mirchandani, software economy, software empire, book review

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CMMS – EAM

Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. EAM typically includes computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset management practices. 

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Documents related to » architectural cad ratings rankings reviews

CAD-Centric PLM, ERP-Centric PLM, and Organic PLM: What’s Right for You? - Part 2


Part 1 of this blog series started with the assertion that product lifecycle management (PLM) solutions are becoming increasingly important to enterprises, to a strategic degree. However, not all PLM products are created equal, especially in light of their different origins. My post then explored the strengths and weaknesses of the first group of PLM solutions: those coming from

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Altman Lighting


Learn how Altman Lighting Inc., a family-owned and operated international manufacturer of architectural and theater lighting fixtures overcame isolated customer information and business records by replacing their paper-based order processing system. Read how they improved productivity, centralized data, and gained real-time access to customer information and critical business information.

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G2 Crowd Grid Report for Expense Management—Winter 2015


This report from G2 Crowd gives information and comparison data about expense management products that have received a minimum of 10 reviews/ratings on G2 Crowd by mid-February 2015. Products are ranked by customer satisfaction (based on user reviews) and market presence (based on market share, vendor size, and social impact) and placed into four categories on the grid: leaders, contenders, niche, and high performers. Read the report to see how real users have ranked some of the most popular expense management solutions on the market.

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A Glance at AVEVA’s Future of Plant Design


AVEVA, a computer aided design (CAD) pioneer, opened its doors under the name CADCentre in 1967 as a breakaway of a research initiative of Cambridge University. Its history is closely related to the Silicon Fen phenomenon, which is the UK equivalent of the high-tech and information technology (IT) hub Silicon Valley. Important milestones in the history of the company include the release of the

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CAD-centric PLM, ERP-centric PLM, and Organic PLM: What's Right for You? - Part 1


In this day and age of globalization, ever-shorter new product introduction (NPI) cycles and overall product lifecycles, partner collaboration, and whatnot, product lifecycle management (PLM) software solutions have lately increased their strategic significance to enterprises. In his recent Forbes blog post contribution, PTC’s CEO Jim Heppelmann touts PLM as a new path to shareholder value. He

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Vendor Rating Updates: BPM, ERP, PLM


Here's an update on new TEC vendor ratings and certifications. If you're currently evaluating or researching ERP, business process management (BPM), or product lifecycle management (PLM) systems, here's what we have new for you. Reports are available as well as in-depth rating evaluations in the evaluation centers. Here are the new items. TEC published up-to-date information for version 4 of

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InfoWorld


InfoWorld publishes content on emerging enterprise technology. It provides reviews, analysis, and research, and organizes industry events.

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TEC Vendor Note: Lectra, A Focused PLM Player


A brief introduction to Lectra, a specialized vendor in the CAD, CAM, and PLM industry, including history, product offerings, and achievements, as well as expectations and recommendations to the vendor’s future growth.

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2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

This buyer’s guide will show what CRM vendors are doing to differentiate themselves from the competition through innovation. We will first describe some of the major innovations in the CRM space (e.g., cloud computing, social media and collaboration tools, mobile technology, and extended functionality), and then review their advantages and disadvantages. For each category of innovation, the guide will illustrate with real- life examples how CRM vendors provide innovative solutions to their customers and the associated benefits.

Innovation in the CRM world can be approached from two main perspectives: innovations in software, which affect the way companies manage their relationships with their customers (e.g., the ability to analyze customer feedback, for better customer service and even product development), and innovations in the market, which affect the accessibility and usability of CRM solutions (e.g., having CRM functionality available in the cloud or on a mobile device). And as the two qualities are interconnected (innovation in one arena generally leads or responds to innovation in the other), this guide focuses equally on innovations in CRM software and in new delivery models, such as cloud computing and mobile.

Throughout this guide, we consider CRM to be more than a set of tools and solutions that companies use to facilitate their interactions with customers. A complete CRM implementation includes strategies and best practices that companies define and apply in order to attract and retain customers.


Table of Contents


Preface

Customer Relationship Management: A Buyer’s Guide

TEC CRM Resources

Casebook

KANA Software Customer Success Story
Yahoo! Listens Proactively to Customers to Deliver Good Experiences

1C-Rarus Customer Success Story
1C:Enterprise 8 Implementation for Gazprom Neft–Tyumen

HarrisData Customer Success Story
Leading Manufacturer Employs RTI Software’s Closed Loop CRM to Manage Its Nationwide Customer Service Initiative

Infinity Info Systems Customer Success Story
Infinity Info Systems Streamlines Workflow for Leading Wealth Management Firm Halbert Hargrove

Microsoft Dynamics CRM Customer Success Story
Microsoft Dynamics CRM Gives BioMedix Vascular Solutions Better Insight into Business Execution

Microsoft Dynamics CRM Customer Success Story by Ignify
Microsoft Dynamics CRM Gives Foreign Currency Exchange Company a 360-degree View of Customers and Business Operations

SugarCRM Customer Success Story
USA FACT Drives Higher Revenues with Sugar ProfessionalTM and Empowers Sales On-the-go with Sugar MobileTM


Vendor Directory

SAP Special Report


Download the full copy of the TEC 2011 CRM Buyer’s Guide for large enterprises and SMBs.



Report Preview


CRM Innovations


BI for Large Enterprises

CRM innovations can be classified into four major categories: cloud computing, mobile, social, and extended functionality. Each category uses different technologies to address the needs of customer-focused companies and respond to changes in customer behavior. Many vendors innovate in two or more of these categories; others focus on one category (e.g., some traditional CRM vendors do not yet offer a cloud-computing delivery model or social functionality, but they have created strong mobile versions of their solutions).

Most of the innovative initiatives in the CRM space are contained within these four categories (but innovations are by no means limited to these categories). We consider these categories to be of the utmost importance—and this guide will focus on them— because they greatly affect the way companies manage their relationships with customers (existing or potential).



Download the full copy of the TEC 2011 CRM Buyer’s Guide for large enterprises and SMBs.

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SofTech


SofTech, Inc. provides design-through-manufacturing productivity solutions with its computer-aided design (CAD), computer-aided manufacturing (CAM) and product lifecycle management (PLM) products including CADRA, DesignGateway, Prospector, and ProductCenter. SofTech’s solutions optimize product lifecycle processes at the lowest cost by fostering innovation, extended enterprise collaboration, product quality improvements, and compressed time-to-market cycles. SofTech has more than 100,000 users benefiting from its solutions, including Boeing, FlightSafety International, General Electric Company, Goodrich Turbine Fuel Technologies, Honeywell, Millipore Corporation, Siemens, Sikorsky Aircraft, U.S. Army, and Whirlpool Corporation.

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