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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 architure cad reviews


Protecting Your Employer Brand Online: How to Avoid Negative Social Media and Reviews
It doesn’t matter how large or small a company is or the strength of its in-office firewall. It also doesn’t matter how much money an enterprise pours into its

architure cad reviews  employer brand, protecting your employer brand, workforce management, employer image management, employer review management

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CMMS – EAM

Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. EAM typically includes computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset management practices. 

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2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

This buyer’s guide will show what CRM vendors are doing to differentiate themselves from the competition through innovation. We will first describe some of the major innovations in the CRM space (e.g., cloud computing, social media and collaboration tools, mobile technology, and extended functionality), and then review their advantages and disadvantages. For each category of innovation, the guide will illustrate with real- life examples how CRM vendors provide innovative solutions to their customers and the associated benefits.

Innovation in the CRM world can be approached from two main perspectives: innovations in software, which affect the way companies manage their relationships with their customers (e.g., the ability to analyze customer feedback, for better customer service and even product development), and innovations in the market, which affect the accessibility and usability of CRM solutions (e.g., having CRM functionality available in the cloud or on a mobile device). And as the two qualities are interconnected (innovation in one arena generally leads or responds to innovation in the other), this guide focuses equally on innovations in CRM software and in new delivery models, such as cloud computing and mobile.

Throughout this guide, we consider CRM to be more than a set of tools and solutions that companies use to facilitate their interactions with customers. A complete CRM implementation includes strategies and best practices that companies define and apply in order to attract and retain customers.


Table of Contents


Preface

Customer Relationship Management: A Buyer’s Guide

TEC CRM Resources

Casebook

KANA Software Customer Success Story
Yahoo! Listens Proactively to Customers to Deliver Good Experiences

1C-Rarus Customer Success Story
1C:Enterprise 8 Implementation for Gazprom Neft–Tyumen

HarrisData Customer Success Story
Leading Manufacturer Employs RTI Software’s Closed Loop CRM to Manage Its Nationwide Customer Service Initiative

Infinity Info Systems Customer Success Story
Infinity Info Systems Streamlines Workflow for Leading Wealth Management Firm Halbert Hargrove

Microsoft Dynamics CRM Customer Success Story
Microsoft Dynamics CRM Gives BioMedix Vascular Solutions Better Insight into Business Execution

Microsoft Dynamics CRM Customer Success Story by Ignify
Microsoft Dynamics CRM Gives Foreign Currency Exchange Company a 360-degree View of Customers and Business Operations

SugarCRM Customer Success Story
USA FACT Drives Higher Revenues with Sugar ProfessionalTM and Empowers Sales On-the-go with Sugar MobileTM


Vendor Directory

SAP Special Report


Download the full copy of the TEC 2011 CRM Buyer’s Guide for large enterprises and SMBs.



Report Preview


CRM Innovations


BI for Large Enterprises

CRM innovations can be classified into four major categories: cloud computing, mobile, social, and extended functionality. Each category uses different technologies to address the needs of customer-focused companies and respond to changes in customer behavior. Many vendors innovate in two or more of these categories; others focus on one category (e.g., some traditional CRM vendors do not yet offer a cloud-computing delivery model or social functionality, but they have created strong mobile versions of their solutions).

Most of the innovative initiatives in the CRM space are contained within these four categories (but innovations are by no means limited to these categories). We consider these categories to be of the utmost importance—and this guide will focus on them— because they greatly affect the way companies manage their relationships with customers (existing or potential).



Download the full copy of the TEC 2011 CRM Buyer’s Guide for large enterprises and SMBs.

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What’s New in the World of Design Components and Kernels?


Those folks that follow the 3D and 2D computer aided design (CAD) space are aware that all major design, manufacturing, and engineering software products are based on geometry modeling kernels and a variety of other development components. Spatial Corp., a Dassault Systèmes subsidiary, is one prominent provider of 3D development software components for technical applications across a broad range

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PTC Creo 3.0—CAD Interoperability


CAD software is changing to make data reusable and collaboratively shared in the customer/supplier’s native format (most commonly 3D CAD formats). At the forefront of these changes is product development software player PTC, and the company’s 3D product design solution Creo, now on its third version, which offers powerful CAD interoperability and design and efficiency improvements.

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Dalian Shipyard Transforms Shipbuilding in China with PTC Product Development Tools


After adopting two-dimensional computer-aided design (2D CAD) in the 1990s, Dalian Shipyard discovered that 2D technology didn’t meet the real-world challenges facing ship designers. For example, 2D CAD could not graphically reproduce real ship design challenges, such as collisions. Dalian Shipyard needed better product lifecycle management (PLM) tools. The solution: CADDS 5i—a complete 3D CAD tool for shipbuilding.

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Answering the Call: Emerging Best Practices in Consumer Mobile


The short list of what retailers need from first-generation mobile capabilities is surprisingly long, spanning deep product information, ratings and reviews, scanning capabilities, full commerce, and more. Download this white paper to learn more about the state of consumer mobile in retail today, as well as the mobile use cases that retailers have currently deployed. Download now.

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J. Gold Associates


J. Gold Associates provides information technology consulting, research, and analysis. Services the company offers include plan reviews, workshops, market analysis, project oversight, and help in vendor selection.

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The Evolution of a Real-time Data Warehouse


Real-time data warehouses are common in some organizations. This article reviews the basic concepts of a real-time data warehouse and it will help you determine if your organization needs this type of IT solution.

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Customer Relationship Management Buyer's Guide (Summary Edition)


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors.

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Managing Performance Data for Business Advantage: A Targeted Approach to Performance Management


Performance reviews are an essential and productive use of employee and manager time. A well-defined competency model can discover insights into individual, workgroup, and even entire workforce performance, helping enterprises gain true business advantage in their industries and marketplaces. Employee consultations and reviews, appraisals, and developmental decisions no longer need to exist as isolated business functions.

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CAXA


CAXA is the largest domestic provider of computer-aided design (CAD), computer-aided manufacturing (CAM), and product lifecycle management (PLM) solutions in China. The company's suite of CAD/CAM products and PLM solutions are designed to address the complete spectrum of product life cycle requirements-from early conceptual design, detailed design, process planning, and shop-floor management to post-sale services.There are more than 200,000 seats of CAXA installed at locations throughout China, including 35 CAXA regional sales and service offices, 300 training centers, and 300 business partners. More than 1,200 domestic universities and vocational schools use CAXA for training courses. CAXA is also the standard testing tool for many government-sponsored certificate programs.CAXA's customer base consists of manufacturing, assembly, and tooling enterprises in the equipment, heavy machinery, automotive, aerospace, and defense industries. Customers include Haier, Lenovo, First Automotive Works (FAW), Shengu, Yantai Moon, Beijing Petroleum Machinery, Xi'an Aero-engine, QiQihar First Machine Toolworks, Dalian Locomotive & Roll Stock Works, Huanghai Bus, and Yunma Aircraft.Headquartered in Beijing Zhongguancun Science Park-China's Silicon Valley-the company is led by its Chairman and chief executive officer (CEO), Dr. Yi Lei. The company's international operation, IronCAD-located in Atlanta, Georgia (US), and led by Dr. Tao-Yang Han-is an employee-owned enterprise.

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