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Abstract:
Selecting package software can have long-term benefits or long-term regrets. To avoid the latter, your approach needs to
be sound, logical, and prudent. It also has to be completed in your lifetime. Read about an approach to software selection
that helps an organization get to the primary objective of id (...)
Excerpt related to
art proposal format:
Selecting package software can have long-term benefits or long-term regrets. To avoid the latter, your approach needs to be
sound, logical, and pr...
Published:
2003-06-25
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Abstract:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist.
If you analyze hardware maintenance from an enterprise perspective, you will identify those options and ensure the cost-effective
delivery of those services. (...)
Excerpt related to
art proposal format:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If
you analyze hardware m...
Published:
2000-10-24
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Abstract:
A straightforward way to drive prices down and obtain increased supplier attention is to leverage total purchasing volume
through Internet-based auctions. This part addresses the implications of using e-procurement to Leverage Volume, including
leveraging volume through outsourcing. (...)
Excerpt related to
art proposal format:
A straightforward way to drive prices down and obtain increased supplier attention is to leverage total purchasing volume
through Internet-based a...
Published:
2001-02-23
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
art proposal format:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Abstract:
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus
as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list
of application offerings. In the last few years, in the (...)
Excerpt related to
art proposal format:
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus
as it begun life in ...
Published:
2001-11-26
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
art proposal format:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on
procuring your cloud assets. The advent of cloud computing has brought with it many considerations and challenges for organizations
looking to implement cloud services, which may be e (...)
Excerpt related to
art proposal format:
Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on
procuring your cloud ass...
Published:
2011-03-07
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Abstract:
5-step CRM Software Selection Guide: a Pragmatist's Guide to CRM Software Selections. Read RFP Templates and Other Software
Related to a CRM Software Selection Guide. Selecting a new enterprise customer relationship management (CRM) solution is an
undertaking that requires careful planning and managed exe (...)
Excerpt related to
art proposal format:
5-step CRM Software Selection Guide: a Pragmatist's Guide to CRM Software Selections. Read RFP Templates and Other Software
Related to a CRM Softwa...
Published:
2010-03-11
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Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
art proposal format:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
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Abstract:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Excerpt related to
art proposal format:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Published:
2001-11-02
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Abstract:
Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to former
ERP stardom given the company's recent product enhancements, new partnerships and customer base retention/expansion initiatives? (...)
Excerpt related to
art proposal format:
Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to
former ERP stardom given the...
Published:
2002-02-18
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
art proposal format:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
art proposal format:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
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Abstract:
By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (i.e., the so-called
"Project-PLUS" marketing spin), Deltek remains well-entrenched in the territory that many companies aspire to control, but
have yet to penetrate. (...)
Excerpt related to
art proposal format:
By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (ie, the so-called
"Project-PLUS" m...
Published:
2004-01-07
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Abstract:
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence
on its highly skilled experts. The ability to harness a company’s intellectual property and know-how helps build competitive
advantage. (...)
Excerpt related to
art proposal format:
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence
on its highly skilled ex...
Published:
2007-11-19
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Abstract:
Providers of complex products, systems, and services should view quote-to-order (Q2O) systems as enablers that can improve
competitive advantage. At the same time, users should remember that Q2O solutions are not necessarily advantageous for all
manufacturing departments or businesses. (...)
Excerpt related to
art proposal format:
Providers of complex products, systems, and services should view quote-to-order (Q2O) systems as enablers that can improve
competitive advantage. ...
Published:
2007-11-26
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Abstract:
For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling
Commerce, a traditional integration and communication provider, has recently unveiled a package designed to automate web-based
commerce all the way from order capture to fulfillment (...)
Excerpt related to
art proposal format:
For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling
Commerce, a traditiona...
Published:
2009-07-24
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Abstract:
For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling
Commerce, a traditional integration and communication provider, has recently unveiled a package designed to automate web-based
commerce all the way from order capture to fulfillment (...)
Excerpt related to
art proposal format:
For many manufacturers, distributors and retailers with a mishmash of disparate back-office business applications, Sterling
Commerce, a traditiona...
Published:
2009-07-24