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Making the Team Work
Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and plan ways to gather other required

art ticket  made questioning a fine art. They impress the prospect just by asking questions—insightful, probing, open-ended questions based on their knowledge of the industry, the prospect, and the prospect's competition. What a great way to differentiate your team and build credibility with the prospect. This is Part Two of a two-part note. Part One discussed how to build a Virtual Sales Team. Meetings and Presentations Every meeting or presentation with a prospect warrants a plan, even if it's only five Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » art ticket


It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high

art ticket  the Aftermarket Service, Stupid! (Part I) Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high-margin and customer-captive business, and yet, still underserved. General Electric (GE) would be the proverbial example of a company that has focused on aftermarket opportunities, going so far as to call itself a services company as opposed to a products company. GE indeed, starting with Jack Welch’s Read More...
Managed Hosting in Europe: A Review of the Managed Hosting Market and Suppliers in Europe
The increasing use of virtualization allowed managed hosting providers to reduce costs by sharing infrastructure between customers, creating the earliest

art ticket  with state of the art hardware ready and waiting to run your applications. End user case study—UEFA The managing body for European football, UEFA, provides a streaming video service for all its matches to 35 broadcasters for viewers of matches in 120 countries. To produce consistent high quality output UEFA required a reliable platform, a high performance network and efficient content distribution capability. In addition it has to protect digital broadcast rights across international boundaries. Rather Read More...
Data, Data Everywhere: A Special Report on Managing Information
The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and

art ticket  the Museum of Modern Art in New York. Others have been turned into books, such as the web project We Feel Fine by Jonathan Harris and Sep Kamvar, which captures every instance of the words feel or feeling on Twitter, a social-networking site, and matches it to time, location, age, sex and even the weather. For the purposes of data visualisation as many things as possible are reduced to raw data that can be presented visually, sometimes in unexpected ways. For instance, a representation of the Read More...
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

art ticket  Salesforce.com Service Cloud , Art Technology Group (now ATG , after the acquisition of Primus Knowledge Systems ), Talisma , and Oracle. KNOVA often competed favorably because of its ability to deliver process-driven applications; and because of its strong search, KM, and root-cause analytical capabilities (which make it a broad platform that turns any relevant structured and unstructured content into knowledge, regardless of where and how it is stored). However, it probably would not have maintained Read More...
TEC Talks to the Open For Business ProjectFree and Open Source Software Business ModelsPart One: OFBiz
In conversation with the Open For Business (OFBiz) project leader, David Jones, TEC discovers some of the challenges in raising an open source enterprise

art ticket  Open Source Software Business ModelsPart One: OFBiz Introduction Consider that Free and open source software models, as opposed to the traditional proprietary models, may afford end user organizations a direct line to getting the software that is most well-adapted to their specific needs and at a lower cost. If that tends to be the case, one should ask how it is that the groups providing Free and open source enterprise software model their businesses to support that notion. TEC talked about business Read More...
Saba Software: All about People (Cloud) - Part 1
The 2011 Enterprise 2.0 conference’s expo floor in Boston in late June featured many of the “usual suspects,” such as Microsoft, IBM, Oracle, Adobe

art ticket  about People (Cloud) - Part 1 The 2011 Enterprise 2.0 conference’s expo floor in Boston in late June featured many of the “usual suspects,” such as Microsoft, IBM, Oracle, Adobe, SuccessFactors, Jive Software, SocialText , OpenText , Yammer , and Cisco Systems , to name only a few well-established providers (in addition to the plethora of innovative startup companies that one could encounter there). There were also some notable absentees, such as SAP ( StreamWork ), salesforce.com ( Chatter ), and Read More...
The Art of Software Selection: What Would Buddha Do?
“Truth is one; paths are many.” - H. H. Sri Swami SatchidanandaBuddhism and software selection. Say what? Yes, you read that correctly. As an “aspiring

art ticket  Art of Software Selection: What Would Buddha Do? “ Truth is one; paths are many .” - H. H. Sri Swami Satchidananda Buddhism and software selection. Say what? Yes, you read that correctly. As an “aspiring Buddhist,” I’ve come to learn that Buddhist philosophy can find its way into virtually every aspect of one’s life. While ancient Buddhism still remains a mystery to many, it could certainly help shed some light on a few modern-day dilemmas! Choosing enterprise software for your business is Read More...
Eccentex Lets Business Analysts Assemble and Manage Their Own Cases
Eccentex Corporation provides dynamic case management (DCM), a.k.a. adaptive case management, software-as-a-service (SaaS) solutions using its multitenant cloud

art ticket  and new page filter. As part of the company's sales strategy, AppBase 5.0 will soon be available to third-party developers to rapidly develop and implement customized DCM applications in a production environment. It will be interesting to see how this paradigm shift might affect the big-ticket DCM and business process management (BPM) vendors such as Pegasystems, IBM, Oracle, OpenText, KANA Software, Kofax, HandySoft, etc. Read More...
The Two Driving Forces Behind Fashion Products
“Sometimes, I feel frustrated at work—there is a constant conflict between my department and others and it never stops.” – A product developer at a fashion

art ticket  is more of an art than a science, some fashion companies now are relying heavily on something more scientific—sales analysis. At one company I researched, distributors (those in charge of distributing products for retail stores) are sovereign in deciding which products should be produced, replenished, and cancelled because distributors study sales figures of each retail store on a constant basis. In that sense, sales trends exceed fashion trends in decision making since, at the end of the day, sales Read More...
New CEO at Descartes
Descartes Systems Group has announced the appointment of Edward J. Ryan as Chief Executive Officer, taking the spot that has been occupied by Art Mesher since

art ticket  has been occupied by Art Mesher since 2004. Mr. Ryan has been serving as Descartes’ Chief Commercial Officer since 2011, and served in other roles since joining Descartes in 2000. The announcement comes just 2 weeks after Descartes’ recent user event, and a week before Descartes is due to announce third-quarter fiscal 2014 (Q3FY14) financial results. Although Descartes states that the elevation of Mr. Ryan is in accordance with a Descartes succession plan, Descartes also references health and Read More...
Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

art ticket  and physically change hardware parts or peripherals in order to close out the ticket. Every company has its own service level agreement (SLA) to resolve an incident. An SLA is an agreement a company makes with the support group it hires to resolve customer problems. The support group can be internal (in house) or external (outsourced). A lot of companies are opting to outsource their support group because it’s a more cost-effective approach. However, the problem with outsourced support is that Read More...
RetailStore
RetailStore includes a system configurator that allows functions to be configured to meet store requirements. Where modification is required, the system

art ticket  and taxing. RetailStore is ART POSLog-certified. Read More...
SLK I.T. Solutions
SLK I.T. Solutions strives to be a leader in the information technology industry, keeping on top of the latest trends and technology. Its founder built his

art ticket  website, state of the art software tools, on-demand technical support and hardware installation are just some of the services and benefits you can expect from SLK I.T. Solutions. Our diverse approach allows you additional time to focus on managing and growing your business instead of juggling service providers Read More...

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