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Making the Team Work
Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and plan ways to gather other required

art ticket  made questioning a fine art. They impress the prospect just by asking questions—insightful, probing, open-ended questions based on their knowledge of the industry, the prospect, and the prospect's competition. What a great way to differentiate your team and build credibility with the prospect. This is Part Two of a two-part note. Part One discussed how to build a Virtual Sales Team. Meetings and Presentations Every meeting or presentation with a prospect warrants a plan, even if it's only five Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » art ticket


Data, Data Everywhere: A Special Report on Managing Information
The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and

art ticket  the Museum of Modern Art in New York. Others have been turned into books, such as the web project We Feel Fine by Jonathan Harris and Sep Kamvar, which captures every instance of the words feel or feeling on Twitter, a social-networking site, and matches it to time, location, age, sex and even the weather. For the purposes of data visualisation as many things as possible are reduced to raw data that can be presented visually, sometimes in unexpected ways. For instance, a representation of the Read More
Managed Hosting in Europe: A Review of the Managed Hosting Market and Suppliers in Europe
The increasing use of virtualization allowed managed hosting providers to reduce costs by sharing infrastructure between customers, creating the earliest

art ticket  with state of the art hardware ready and waiting to run your applications. End user case study—UEFA The managing body for European football, UEFA, provides a streaming video service for all its matches to 35 broadcasters for viewers of matches in 120 countries. To produce consistent high quality output UEFA required a reliable platform, a high performance network and efficient content distribution capability. In addition it has to protect digital broadcast rights across international boundaries. Rather Read More
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

art ticket  Salesforce.com Service Cloud , Art Technology Group (now ATG , after the acquisition of Primus Knowledge Systems ), Talisma , and Oracle. KNOVA often competed favorably because of its ability to deliver process-driven applications; and because of its strong search, KM, and root-cause analytical capabilities (which make it a broad platform that turns any relevant structured and unstructured content into knowledge, regardless of where and how it is stored). However, it probably would not have maintained Read More
It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high

art ticket  the Aftermarket Service, Stupid! (Part I) Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high-margin and customer-captive business, and yet, still underserved. General Electric (GE) would be the proverbial example of a company that has focused on aftermarket opportunities, going so far as to call itself a services company as opposed to a products company. GE indeed, starting with Jack Welch’s Read More
Cisco’s Complete Network in a Box
Cisco has extended its Architecture for Voice, Video, and Integrated Data (AVVID) to the mid-sized market. Cisco has introduced the new LAN switching solution

art ticket  the state of the art technology. Along with the addition of the Catalyst 3524-PWR-XL, Cisco has updated the IOS for the 3500 and 2900 series of switches to include a more robust Quality of Service (QoS), integrated management capabilities and security. This enhanced QoS will provide LAN Edge Class of Service (CoS) based on IEEE 802.1p. This will give mid-sized customers the ability to set the priority of the data that traverses the network. Market Impact The Cisco Catalyst 3524-PWR-XL provides mid-sized Read More
Question: When is Six Sigma not Six Sigma? Answer: When it's the Six Sigma Metric!!©
Six Sigma Quality is a popular approach to process improvement, particularly among technology driven companies such as Allied Signal, General Electric, Kodak

art ticket  From 1986 to 1993, Art was Vice President of Quality and Productivity Improvement at Analog Devices, Inc., the leading manufacturer of precision linear integrated circuits. Art was a Senior Examiner for the Malcolm Baldrige National Quality Award and served on the Conference Board's US Quality Council II. He is a tutor in the University of Limerick, Ireland's Master of Quality Programme. He was on the 13-member design team for the Center for Quality Management, a Boston based consortium of more than 100 Read More
The Ghost in the Machine: Where Has Process Automation Left the Consumer?
Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of

art ticket  a while, Sun-Tzu's The Art of War was all the rage in business circles), it's no surprise that business should have adopted this as the new holy grail, so to speak. The US Department of Defense (DOD) gives this definition for perception management: Perception Management —Actions to convey and/or deny selected information and indicators to foreign audiences to influence their emotions, motives, and objective reasoning as well as to intelligence systems and leaders at all levels to influence official Read More
These are the Times of CRM Vindication and Validation - Part 3
Part 1 of this series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing CRM

art ticket  tactics work best. Blending Art and Science Marketing has long been thought of as being an art rather than a science, but that does not have to be the case. Effective marketing is no longer a matter of “throwing mud against the wall” to see what sticks. Sophisticated analytics now make it possible to track the response to marketing campaigns down to the individual customer. This BI capability can potentially revolutionize a company’s approach to marketing. TEC ’s previous article entitled  CRM Read More
Revionics Opens New Office in Austin, Texas
Apparently, retailers are now aggressively adopting demand-based science and optimization technology to personalize and localize pricing, promotions

art ticket  post (Jan 2010): The Art, Science & Software Behind (Optimal) Retail Pricing – Part 5 Read More
The Two Driving Forces Behind Fashion Products
“Sometimes, I feel frustrated at work—there is a constant conflict between my department and others and it never stops.” – A product developer at a fashion

art ticket  is more of an art than a science, some fashion companies now are relying heavily on something more scientific—sales analysis. At one company I researched, distributors (those in charge of distributing products for retail stores) are sovereign in deciding which products should be produced, replenished, and cancelled because distributors study sales figures of each retail store on a constant basis. In that sense, sales trends exceed fashion trends in decision making since, at the end of the day, sales Read More
Marketo
Marketo is a provider of digital marketing software and solutions.@Marketo exists to help marketong and sales professionals master the art and science of

art ticket  sales professionals master the art and science of digital marketing. Read More
Soffront Presents Enterprise CRM 10.0
Soffront Software Inc., launched version 10.0 of its customer relationship management (CRM) solution, with a complete technology upgrade to the latest version

art ticket  for easier integration with third-party applications. In addition, Soffront CRM is now browser agnostic—all major browsers, such as Internet Explorer, Firefox, Chrome, and Safari, can support it. While the solution can be deployed either in the cloud or on premises, Soffront emphasized that it  supports both the 32-bit and 64-bit versions of Windows 2008 in view of its very popular capability to integrate with Outlook.  Other upgrades include the following: automatic reconnection to Soffront CRM Read More
SAP Broadens Range of Solutions for SMEs
Not many are aware of SAP’s strong heritage in the small to medium enterprise (SME) segment even though more than 80 percent of SAP’s over 250,000 customers are

art ticket  cloud and hosted by partners. As the first business management solution for SMEs running on an in-memory computing platform, the solution helps businesses speed up application performance and analyze structured and unstructured data in real time.   With deep insights from the predictive analytics capabilities of SAP HANA, SMEs are able to optimize business planning, operations, and decision making while simultaneously gaining insight into new consumer trends and behavior. Some might wonder whether SMEs Read More
Recognition for IP Telephony Open Source Style
I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it

art ticket  that Digium has many partners or associated organizations that focus on delivering Asterisk-based systems and the training to use them. I'll end here, since my virtual machine of AsteriskNOW is finished downloading, time to try it out. Read More

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