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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 artical about behaviour


Forget about Government, Amazon Wants to Drone You!
Jeff Bezos’ passion lies in ever-improving customer experience via ever-faster deliveries. Witness Amazon’s experiment to fulfill small orders (five pounds or

artical about behaviour  Amazon, supply-chain, logistics, retail, same-day-delivery, shipping, scm

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Document Management System (DMS)

Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates important information about the documents, to the documents (known as metadata). Most systems provide workflow engines to design and support document creation, publication, and usage. DMS solutions are often used by insurance and health care industries, government bodies, or other organizations processing high volumes of documents. 

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Documents related to » artical about behaviour

Forget Everything You Think You Know About ERP


In Forget Everything You Think You Know about ERP, you'll learn how innovative vendors are rethinking ERP and offering solutions that...

artical about behaviour  forget think know erp,forget,think,know,erp,think know erp,forget know erp,forget think erp,forget think know. Read More

About Big Data


There may not be a consensus with respect to just how big "big data" is, but not many people will disagree that managing these huge amounts of data represents a challenge. TEC research analyst Jorge Garcia discusses the key issues surrounding big data, the different ways to manage it, and the major vendors offering big data solutions.

artical about behaviour  big data,big data management,big data analytics,big data analytics appliance,big data file and database management systems,structure big data,big data summit,big data conference,google big data,gigaom big data,big data 2011,big data conference 2011,big data base,big data apache,big data companies Read More

Saba Software: All about People (Cloud) - Part 1


The 2011 Enterprise 2.0 conference’s expo floor in Boston in late June featured many of the “usual suspects,” such as Microsoft, IBM, Oracle, Adobe, SuccessFactors, Jive Software, SocialText, OpenText, Yammer, and Cisco Systems, to name only a few well-established providers (in addition to the plethora of innovative startup companies that one could encounter there). There were also some notable

artical about behaviour  over a network between participants in multiple meeting formats The Social Software Market : social business software tools used in business and commercial context, providing capabilities such as search, links, authoring, tags, recommendations, and content subscription Figure 1 [click to enlarge] Saba calls the solution to the convergence of these four markets “People Cloud” (formerly People Systems see Figure 1 & 2). I certainly was not the only one impressed by Saba’s value proposition. Saba has Read More

ScheduleSoft: What about Workforce Management on the Shop Floor?


My recent article entitled “Workforce Scheduling @ Optimization: The Missing Link on the Shop Floor?” analyzed the importance of manufacturing workforce scheduling @ optimization solutions and stated that many manufacturing enterprises still use rudimentary tools and practices (if that) to manage their labor. The article stated that most manufacturing organizations do not

artical about behaviour  Shop Floor? My recent article entitled “Workforce Scheduling & Optimization: The Missing Link on the Shop Floor?” analyzed the importance of manufacturing workforce scheduling & optimization solutions and stated that many manufacturing enterprises still use rudimentary tools and practices (if that) to manage their labor. The article stated that most manufacturing organizations do not yet understand the strategic value that workforce scheduling could provide to them. Often, manufacturing companies Read More

Five Things to Understand About Your Nexus Footprint


The complexities and fluidities of sales tax nexus can be overwhelming and require the constant attention of a tax expert to navigate, but most small to medium businesses (SMBs) cannot afford that kind of resource internally. Meanwhile, the penalties for undercollecting, underreporting, and underpaying sales tax can be huge. Learn more about nexus issues and how they can impact your business—and your bottom line.

artical about behaviour  and fast-growing companies in particular are in a double bind regarding sales tax nexus: they’re sizable and busy enough to find themselves in the increasingly broad sights of local tax officials, but they typically lack the expertise and means to minimize their tax liability and audit exposure. The complexities and fluidity of nexus can be overwhelming and require the constant attention of a tax expert to navigate, but most small- to mid-sized businesses cannot afford that kind of resource internally. Read More

Storage Virtualization Isn’t About Storage


Virtualization is central to twenty-first-century IT systems, yet many chief information officers fail to understand the benefits it can deliver to the data center. Storage controllers have always offered the ability to carve out pieces of real storage from a large pool and deliver them to a number of hosts, but it is storage virtualization itself that offers improvements that drive operational efficiency. Find out more.

artical about behaviour  IBM,storage,data center,virtualization,server storage,san storage,server virtualization,virtualization server,virtual servers,virtualization technology,virtual infrastructure,virtualization software,virtualized,desktop virtualization,emc storage Read More

It’s All About User Experience But, How Can We Measure User Experience?


Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling to figure out how to measure it. WebCriteria has ridden into town with its latest silver bullet.

artical about behaviour  your competition on some particular measure, like the ease of finding information or the convenience of placing an order, you'd also have to watch customers using those other sites. WebCriteria has an alternative. They have built a model describing how users behave on websites. The model is based on usability tests with live surfers, where measurements were made of how different web page features such as load time, number of links, and size and placement of graphics affected surfer behavior. Their first Read More

It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

artical about behaviour  challenging for most companies, particularly larger organizations. Indeed, until recently most enterprise applications have hardly been anything more than glorified databases - they could hold all of the information users may need and allow users to search for records based on various criteria, but they could not really help users to perform the functions of their daily jobs more effectively. There's still often no native automation and agility within the system that lets, e.g., a recruiter instantly know Read More

Vertical Solutions Inc.-All About Field Service: Part Two


In a blog post last week, I talked about Vertical Solutions’ (VSI) offerings for field service management (FSM), including the company’s customer profile, partners for extending the solution, and VSI’s big data capabilities. To expand on the company’s value prop and positioning, we recently had an in-depth candid discussion with VSI’s executive vice president (EVP) Kris Brannock. Ms. Brannock

artical about behaviour  Order intake is a particularly challenging problem for home services firms because the caller—often a homeowner—usually has limited plumbing/electrical knowledge and must describe his or her problem to a non-technical customer service representative (CSR). Previously, our customer devoted hours of training to help CSRs understand plumbing and electrical scenarios so they could capture relevant information for the tech. However, if the reported problem differed from the actual problem, the company had Read More

The Truth about Agent versus Agentless Monitoring


Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the differences between agent and agentless monitoring, to help you make the right decision.

artical about behaviour  server health monitor,server performance monitoring tools,service level monitoring,tivoli server monitoring,unix server monitoring,web server monitoring software,windows server monitoring software,agentless monitor,server monitoring script,server monitoring services,server monitoring sms,snmp server monitoring,server management monitoring,real time server monitoring,server monitoring utility Read More

The Truth about Agent Training and Turnover in the Contact Center


Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

artical about behaviour   Read More

It’s About Process (or Ability to be Responsive) - Part I


After several years (if not decades, even) of painstakingly corralling and setting up all their custom data, objects, tables and whatnot, and making sure that these static and/or dynamic transactional data are secure, many enterprise applications users have realized that the time is long overdue for them to start looking at ways to make their applications more process-savvy.

artical about behaviour  challenging for most companies, particularly larger organizations. Indeed, until recently most enterprise applications have hardly been anything more than glorified databases -- they could hold all of the information users may need and allow users to search for records based on various criteria, but they could not really help users to perform the functions of their daily jobs more effectively. There's still often no native automation and agility within the system that lets, e.g., a recruiter instantly Read More

10 Reasons You Should Care about Software Mergers & Acquisitions


Like it or not, the enterprise software industry shifts constantly as vendors merge or acquire one another. But how does it affect you? Here are ten reasons. 1) Acquisitions can wreak havoc if you’re in the middle of an implementation Does your ERP system provider have your concerns at heart during the vital implementation phase? Is it responding to your questions? Is your implementation on

artical about behaviour  offering? (See P.J. Jakovljevic's article, Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider? ) 4) Organizational confusion The work required to integrate companies after a merger or acquisition is significant. During the integration period the newly formed company's processes may be thrown into disarray while employees and management adapt to their new organizational model. 5) New source of innovation (a plus!) Is your vendor focusing on its core business? Read More

The Truth About Supply Chain Visibility


That's just one of the key realities you'll learn about in the white paper achieving supply chain visibility: there is more than meets the eye.

artical about behaviour  truth supply chain visibility,truth,supply,chain,visibility,supply chain visibility,truth chain visibility,truth supply visibility,truth supply chain. Read More