Abstract: High-speed Internet access (HSIA) has become a key technology asset for many hospitality providers around the world. But as a widely regarded bottom-line impacting resource, HSIA must be properly managed in order to prevent negative impacts on a facility’s revenue. Learn how to create a strong, winning HSIA strategy that will increase your guest satisfaction and secure recurring revenue well into the future.

Abstract: Industri-Matematik had no complaints about its performance during the first quarter of fiscal 2001 in spite of lower revenues and earnings.

Abstract: Hearing the complaints of dissatisfied customers, some vendors are developing customer-centric contracts. HarrisData has even gone so far as to draft a Bill of Rights for customers. How well do these pledges measure up?

Abstract: Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

Abstract: Since 1985, TrailTech Inc. has provided the agriculture, construction, and transportation industries with state-of-the-art trailer equipment. However, inaccurate bills of materials (BOMs) were causing bottlenecks, missed delivery dates, and substandard productivity. After TrailTech implemented an enterprise resource planning (ERP) system that created real-time BOMs and eliminated bottlenecks, customer complaints of delinquent deliveries reduced dramatically, improving stress levels throughout the plant.

Abstract: How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care.

Abstract: Workplace privacy issues are increasing dramatically, along with related employee complaints and litigation. As companies struggle to control health care costs, increase productivity, and maintain company confidentiality, they become concerned with how employees spend their time away from work. Meanwhile, employees naturally have a strong desire to limit “invasion” of their personal lives. Just where do you draw the line?

Abstract: Despite solid horizontal ERP functionality, product flexibility, and very good customer service, Infinium's challenge remains its lack of mind share and brand awareness outside of its hospitality stronghold.

Abstract: A company virtually unknown outside of the hospitality sector hits the ground running with a product, a marketplace, and a business model that might make some of the better-known e-procurement companies sit up and take notice.

Abstract: SoftBrands believes it has finally repositioned itself for growth going forward by capitalizing on the reputation of Fourth Shift, coming to an arrangement with SAP Business One, and introducing more reliable versions of its hospitality software products.

Abstract: In addition to putting the problems of blending two former independent organizations together behind, the company is still entangled in figuring out how best to bring different technologies and industrial experiences to bear. Further, the new company is left with multiple products whose brand recognition is quite low given recent re-branding effort that may be even more impeded by SoftBrands/Fourth Shift/evolution brand confusion (not to mention the plethora of hospitality products).

Abstract: To ensure the integrity of the Tohono O’odham Indian Nation, the gaming authority is held accountable to the Native American Tribal Government. The gaming authority is required to provide detailed reports to its governing bodies regarding employee ethnicity and budgets. This information ensures that the gaming authority is acting in accordance with tribal regulations. Payroll processing and benefit tracking in this casino environment are fraught with many complexities. As a hospitality-based company, most of Tohono O’odham’s employees receive tips that need to be recognized as income. The company treats accruals and benefits in a unique fashion as it allows employees to carry over benefits from year to year and even receive accruals for accruals.