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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 articals about communication


So, Tell Me a Little Bit About Yourself
If you know nothing about a company, you should be able to figure out the bare essentials by visiting its About Us page, right?Turns out this is only true

articals about communication  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Picture Archiving Communication Systems (PACS) for the Health Care Industry

PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinicians.  

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Huddle: About Secure Cloud Content Collaboration


TEC's P.J. Jakovljevic takes an in-depth look at Huddle, a secure cloud content collaboration tool, and talks with Huddle's CEO and co-founder Alastair Mitchell about how the company is tackling mobility and anlytics, Huddle's patent-pending intelligent recommendation engine, and why he thinks Huddle wins over SharePoint.

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TEC Analysts Want to Know About Your Software Solution


Every day, thousands of software buyers and IT professionals read—and are impacted by—research papers produced by TEC's analyst group.

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The Truth about Agent Training and Turnover in the Contact Center


Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

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Five Questions About the Use of Text Messaging for Collections


The mobile phone has become the primary communications device for many people, and text messaging is a key channel. Eighty-three percent of text messages are opened within three minutes, yet few collections organizations leverage the power of this channel. Many collectors have questions about incorporating text messaging into their strategies and how to ensure they stay in compliance with applicable laws and regulations.

In order to contact a debtor on their mobile phone, do you need to obtain consent? For third-party collectors, what do you do about disclosures? This white paper looks at these and three other questions to consider when using text messaging for collections.

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6 Reasons Why You Should Care About B2B Integration Technology


What does it matter if your IT department uses FTP, SOAP, REST, or AS/2? How does an ESB impact the business? What s all this talk about SOA? Even the most tech-savvy of supply chain executives can be overwhelmed by the alphabet soup used to integrate business processes. So why should you care? Here’s six reasons.

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ScheduleSoft: What about Workforce Management on the Shop Floor?


My recent article entitled “Workforce Scheduling @ Optimization: The Missing Link on the Shop Floor?” analyzed the importance of manufacturing workforce scheduling @ optimization solutions and stated that many manufacturing enterprises still use rudimentary tools and practices (if that) to manage their labor. The article stated that most manufacturing organizations do not

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Globally Distributed Software Testing Team Enhances Communication and Simplifies Issue Management with ProjectLocker


TESTCo was accustomed to managing its issue tracking for software testing using Microsoft Excel or one of its customers’ homegrown solutions. But as operations expanded, the company realized it needed a better system to manage this process—one that could monitor issues and ensure they were resolved and documented. Using ProjectLockers Issue Manager, TESTCo has benefited by saving on maintenance hours and costs.

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Using Management Software to Tackle Your Greenhouse Gas Emissions: Which Scope Are You Talking About?


“Clearly there will be winners and losers in the transition to a low-carbon economy, and investors should be concerned about companies who are not able to provide the information they require.” – Carbon Disclosure Project Global 500 Report 2008 (also known as CDP6) To today’s enterprises, greenhouse gas (GHG) emission—amongst various sustainability issues—is one of the highest priorities. Some

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Cisco and Jive Partner for Unified Communication and Collaboration Suite


Cisco and Jive Software have partnered to offer a complete communication and collaboration offering. The aim is to make it possible for companies to deploy an integrated and seamless experience for their employees (to communicate and collaborate), customers (to foster and broaden support), and partners (to drive business outcomes).

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Nortel Networks Succession Communication Server for Enterprise 1000


Companies establishing a pure Internet protocol (IP) environment can benefit from the capabilities that are only supported by IP telephony, including a simplified cabling infrastructure; dynamic host configuration protocol (DHCP)-enabled IP telephones that provide easier moves, adds, and changes; and support for 802.11 wireless devices, as well as the support of unified messaging, unified management, and web-based call center applications.

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