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Vertical Solutions Inc.-All About Field Service: Part Two
In a blog post last week, I talked about Vertical Solutions’ (VSI) offerings for field service management (FSM), including the company’s customer profile

article about tecnology  Solutions Inc.-All About Field Service: Part Two In a blog post last week , I talked about Vertical Solutions’ (VSI) offerings for field service management (FSM), including the company’s customer profile, partners for extending the solution, and VSI’s big data capabilities. To expand on the company’s value prop and positioning, we recently had an in-depth candid discussion with VSI’s executive vice president (EVP) Kris Brannock. Ms. Brannock focuses on the strategy and direction of Read More...
Document Management System (DMS)
Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates importan...
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Documents related to » article about tecnology


PeopleSoft 8 Launched - Anything to Write Home About?
PeopleSoft, once a high flyer owing to its congenial culture and slick ERP product, has unveiled a number of new, possibly revolutionary enterprise applications

article about tecnology  8 Launched - Anything to Write Home About? PeopleSoft 8 Launched - Anything to Write Home About? P.J. Jakovljevic - September 7, 2000 Event Summary According to a press release from July 11, PeopleSoft Inc., a leading business applications provider, launched PeopleSoft 8, a new generation of pure Internet e-business applications offering browser-based access and open integration across enterprise boundaries. PeopleSoft claims to have completely rewritten its applications for the Internet. The Read More...
PTC Live Global 2013: All About Design for “Servitization” —Part Two
Last week on the TEC blog I talked about market shifts and technological changes that are reshaping the competitive landscape for manufacturing firms, based on

article about tecnology  Live Global 2013: All About Design for “Servitization” —Part Two Last week on the TEC blog I talked about market shifts and technological changes that are reshaping the competitive landscape for manufacturing firms, based on PTC CEO Jim Heppelmann’s seven trends, which formed the backbone of his keynote presentation at the PTC Live Global 2013 event held in California in June. PTC Live Global also had a companion Service Exchange (formerly Servigistics Exchange ) conference this year, and here Read More...
The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is

article about tecnology  Truth about Agent Training and Turnover in the Contact Center Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures. Read More...
Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

article about tecnology  Solutions Inc.-All About Field Service: Part One Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and relevance globally. The manufacturing industry has always been an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are recognizing that post-sales service is a profit Read More...
About Big Data
There may not be a consensus with respect to just how big

article about tecnology  big data,big data management,big data analytics,big data analytics appliance,big data file and database management systems,structure big data,big data summit,big data conference,google big data,gigaom big data,big data 2011,big data conference 2011,big data base,big data apache,big data companies Read More...
The Truth about Data Mining
It is now imperative that businesses be prudent. With rising volumes of data, traditional analytical techniques may not be able to discover valuable data

article about tecnology  mining process in this article is centered on modeling and assessment. The data mining model constitutes the core, or the center, of data mining. The first step is the creation of the model through the selection of data relevant to the goal of data mining. For example, if an education research exercise requires the study of the performance of students across several cities in a specific state, only data from that state is relevant. Furthermore, if the goal is to study relationships between student Read More...
Fixed Assets: Why They’re about More than Depreciation


article about tecnology  Assets: Why They’re about More than Depreciation Read More...
About CustomerFirst
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It

article about tecnology  HR,customer,RTI,Customerfirst,information,features Read More...
Saba Software: All about People (Cloud) - Part 2
Part 1 of this series introduced Saba Software, a public provider of what it calls “People Cloud,” which constitutes a new class of business-critical software

article about tecnology  Software: All about People (Cloud) - Part 2 Part 1 of this series introduced Saba Software , a public provider of what it calls “People Cloud,” which constitutes a new class of business-critical software that combines enterprise learning, talent management, and collaboration technologies. The post first described the vendor’s slew of industry rewards and accolades at the recent 2011 Enterprise 2.0 conference in Boston and related events. Then, I discussed the need for the “People Cloud” that Read More...
Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

article about tecnology  Platform Provider Answers Questions about the State of the Market The first part of this two-part series revealed Progress Software’s background as well as its product line-up. Progress’s mission and goals—to provide its clients with “software products and services... that dramatically improve development, deployment, integration, and management of quality applications worldwide”—clearly includes the practice of partnering, to the benefit of both sides. Here, Technology Evaluation Centers ( Read More...
Six Reasons You Should Think About Getting a New Accounting System
Accountants and business people overall are generally aware that whatever happens in the company must be reflected in the corresponding accounting books or

article about tecnology  Reasons You Should Think About Getting a New Accounting System Accountants and business people overall are generally aware that whatever happens in the company must be reflected in the corresponding accounting books or ledgers as accurately and as quickly as possible. This means that accounting as a business process should be able to obtain, process, and store a significant volume of data that comes from a battery of different sources. I do not believe we need to convince anybody to use a Read More...
Considering Product Activation? You Need to Think about These 10 Issues
Product activation is a popular approach for securing software licenses. However, software developers need to understand all the requirements for a capable

article about tecnology  Product Activation? You Need to Think about These 10 Issues Agilis's Orion Network Licensing Platform is a complete product activation solution, since Orion allows software vendors to accommodate all their varying user environments: network-connected, partially-connected, firewall-protected and disconnected, while retaining full licensing flexibility and security across all these user scenarios. Source: Agilis Software Resources Related to Considering Product Activation? You Need to Think Read More...
6 Reasons Why You Should Care About B2B Integration Technology
What does it matter if your IT department uses FTP, SOAP, REST, or AS/2? How does an ESB impact the business? What s all this talk about SOA? Even the most tech

article about tecnology  Reasons Why You Should Care About B2B Integration Technology What does it matter if your IT department uses FTP, SOAP, REST, or AS/2? How does an ESB impact the business? What s all this talk about SOA? Even the most tech-savvy of supply chain executives can be overwhelmed by the alphabet soup used to integrate business processes. So why should you care? Here’s six reasons. Read More...
A VoIP Primer-Everything You Need to Know about VoIP
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know

article about tecnology  Know about VoIP This article is geared toward the business person who is considering adopting voice over Internet protocol (VoIP). I will briefly describe the history and function of VoIP, and the considerations you should take into account before choosing a vendor. VoIP is a very simple concept. Instead of using a traditional telephone company's internal network for voice services, VoIP connections use the Internet. By using this electronic highway, you can take advantage of the Net's ubiquitous Read More...

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