Documents » article on telephony billing.
Abstract: Telephony is a key element of convergence—and the primary reason for the hype surrounding it. But why is
telephony so important to convergence? Voice or
telephony traffic is very sensitive to latency on the network. The fact that converged networks must provide timely and reliable delivery of voice traffic makes it a key component to a successful converged solution implementation. Learn more about how it all works.
PubDate: 2/7/2008 12:04:00 PM
Abstract: Storage is a vital part of enterprise IT infrastructure, with Internet protocol (IP) telephony storage leading the way as an effective technology. With the increased adoption of open standards-based architecture by the enterprise telephony market, IP telephony storage will gain acceptance as an entry-level storage tool and a viable low-cost alternative to Fibre Channel storage area networks (SANs).
Abstract: Your organization, like most others, is probably searching for ways to improve the capabilities of its telephone system, or to replace it altogether. But given the variety of telephony options, failing to research your choices means you’re at risk of stumbling over some of the most common pitfalls in telephony solution choices. The result: an inappropriate—and expensive—telephony purchase.
Abstract: When operators interconnect together to send and receive voice and other services, special requirements arise for the billing. Operator to operator interconnect billing, settlements, rate sheets, and charging policies are some of the areas that need special consideration.
Abstract: As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.
Abstract: Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.
Abstract: New developments in telephony solutions have left some small businesses reeling; smaller organizations incorrectly assume there’s a steep learning curve for new products. However, there is no real reason for any business to be left behind. One-size-fits-all telephony is a thing of the past, and new flexibility can level the playing field for any size of business.
Abstract: Accounting firm Fox and Fiorino P.A. knew there had to be a better way to take care of billing. With most of its billing being entered manually, no real-time reporting was available to ensure accuracy. So in 2003, the company implemented BillQuick. With this automated time-keeping and billing solution, Fox and Fiorino has improved the quality of its information, reduced overtime, and increased revenues and cash flow.
Abstract: Dramatic progress in communication and media industries are pushing service providers to seek new differentiation strategies. Next-generation services can play a major role in your future as a service provider. But first you need to understand the implications for your operational- and business-support systems—in particular your billing system. Learn how to make the most of next-generation services to generate revenue.
Abstract: Advanced phone features used to be out of reach for small businesses. Then came Internet connectivity, local area network (LAN) networking, and voice over Internet protocol (VoIP). Read this white paper for an overview of the basic elements you should look for when buying a phone system. Find out what enterprise telephony can offer you, including available features as well as the pros and cons of traditional VoIP systems.
Abstract: Managing a newly deployed voice over Internet protocol (VoIP) integration project is not as easy as some IT managers believe it to be. Delivering voice traffic over the IP network is time-consuming, and requires the right tools and a proper budget. To fully understand the costs associated with IP telephony implementation, businesses must first conduct a thorough evaluation of their management options—prior to deployment.
Abstract: Research shows that the occurrence of multivendor Internet protocol telephony (IPT) environments is on the rise. As such, an increasing number of companies are faced with the challenges of using multiple tools to manage these environments. With a single, specialized IPT management solution, companies gain a unified view across the entire voice infrastructure—which can significantly impact total cost of ownership (TCO).
Abstract: Now that you have planned and assessed your new system, it’s time to explore the next phase of the integration process: design and pre-deployment testing. Part 4 of this 4-part e-book series provides a basis for the exploration of network design. In addition, it includes a report card that will help you select the appropriate design and validation software tools for your Internet protocol telephony (IPT) system.
Abstract: When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides some basic steps you can take to successfully deploy voice and data network services. A complete capabilities inventory has been included to help you ensure that every feature of your current system will be considered for inclusion in your new system.
Abstract: Chapter 2 of this 4-part e-book explores the Internet protocol telephony (IPT) life cycle, and discusses how understanding the key phases of this packet-based system can increase implementation success. By harnessing your knowledge about this system's natural rhythms, you will begin to establish key concepts that you can put into action—facilitating the management of the system and reaping its long-term benefits.
Abstract: You’ve determined the business rationale for embracing Internet protocol (IP) telephony as a strategy. Now it’s worth investing time in the project definition phase, since this will result in a clear statement of requirements that are in line with your objectives. However, how you define the project will depend on the needs of your business and your plans for convergence.
Abstract: How you decide to deploy and implement new Internet provider (IP) telephony infrastructure, as well as new applications or services to end users, will vary greatly based on the scope of the project and the degree of complexity involved. However, whether you are deploying to small remote offices or to large core sites, it is vital to establish standardized procedures.
Abstract: Enterprises looking to understand their Internet provider (IP) telephony implementation costs must go beyond simple analyses of return on investment. A total cost of ownership (TCO) analysis is required to help drive the bigger picture, as it considers both tactical and strategic goals, including management of the overall IT budget (annual operational and capital expenditures), risk assessment, and strategic objectives.
Abstract: Calculating the total cost of ownership (TCO) of an Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the TCO doesn’t make it easy to figure out the ROI—because the benefits of IP private branch exchange (PBX) aren’t easy to quantify. You can, however, get an idea of your ROI by knowing 10 ways a new IP phone system can repay the money you spend on it.