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Who Are White Papers Aimed at Anyway-The Technical Professional or the Poor Soul Who Got Stuck With the Job?
Anyone who’s ever been involved in choosing enterprise software knows it’s not an easy job. It takes months of preparation that involves gathering information

article on telephony billing  Are White Papers Aimed at Anyway-The Technical Professional or the Poor Soul Who Got Stuck With the Job? Anyone who’s ever been involved in choosing enterprise software knows it’s not an easy job. It takes months of preparation that involves gathering information from various departments, mapping business processes, preparing a business case, interviewing stakeholders, and getting buy-in from executives and users on the project. And that’s only the beginning! But whose job is it to do all of this Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » article on telephony billing


What Does the Future Hold for PRM?
Almost every company has been scrutinizing their relationships with partners more closely and figuring out how best to reach and nurture them. With so much

article on telephony billing  Does the Future Hold for PRM? Current State of PRM Vendors What are the advantages of partner relationship management (PRM) applications and can they be sustained stand-alone? Designed to help manufacturers reach end users served by an intermediary, PRM software lets original equipment manufacturers (OEMs) grasp feedback from end customers, while also supporting commerce and interactions with distributors. Then the natural question is why only a few software vendors specializing in PRM, which is also k Read More...
Who Alleges The PRM Market Consolidation?
Many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with those of their partners and

article on telephony billing  Alleges The PRM Market Consolidation? PRM vs CRM While many debates will still rage about PRM's (Partner Relationship Management) relation to customer relationship management (CRM) (i.e., whether the first is only a cousin or a child of the latter) and about its stand-alone viability, it is certain that there has been a need and demand for PRM, albeit the area has been a moving target ever since its relatively recent advent. While even during the dot.com euphoria many were dreaming about Read More...
Clarity of Vision: Clarify Sold to Amdocs by Nortel
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify business for US $200 million

article on telephony billing  of Vision: Clarify Sold to Amdocs by Nortel Clarity of Vision: Clarify Sold to Amdocs by Nortel R. Garland - October 26, 2001 Event Summary On Tuesday, October 2, Clarify 's short-lived presence under the Nortel Networks (NYSE: NT) umbrella came to an end, as Amdocs Limited of St. Louis (NYSE: DOX), announced that it reached an agreement with Nortel to acquire the assets of Nortel's Clarify division for $200 million. Clarify was purchased almost two years ago by Nortel for what now appears to have Read More...
Finding Your Way Around E-commerce
Breaking into E-commerce can have you going in circles. This document provides an E-Commerce Roadmap to both prepare you for your trip and keep you from bumping

article on telephony billing  Your Way Around E-commerce Introduction Breaking into E-commerce can have you going in circles. That's not necessarily bad - you may not be sure where you are or where you're going, but there's a limit to how lost you can get. Even so, it's natural to want to get your bearings: E-commerce can be a dizzying ride. One report predicts that online sales in just one niche market will soon reach $3.5 billion. Another says that E-commerce will save businesses trillions in just a few years. Pretty exciting Read More...
Your Guide to IP Telephony Implementation
How you decide to deploy and implement new Internet provider (IP) telephony infrastructure, as well as new applications or services to end users, will vary

article on telephony billing  Guide to IP Telephony Implementation How you decide to deploy and implement new Internet provider (IP) telephony infrastructure, as well as new applications or services to end users, will vary greatly based on the scope of the project and the degree of complexity involved. However, whether you are deploying to small remote offices or to large core sites, it is vital to establish standardized procedures. Read More...
The World in Crisis: A Report on the Impact on Global Outsourcing Relations
As companies come to grips with current fiscal realities, choices may result more from reaction than the use of sound judgment. Removing vital resources and

article on telephony billing  World in Crisis: A Report on the Impact on Global Outsourcing Relations As companies come to grips with current fiscal realities, choices may result more from reaction than the use of sound judgment. Removing vital resources and reducing services can create an even lower return on investment (ROI) than existed before downsizing. Outsourcing may offer a solution. Learn about the effects that the present financial situation will have on the outsourcing community, including buyers and suppliers. Read More...
Comparing On Demand Customer Relationship Management Service Alternatives
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality; vertical, industry-specific

article on telephony billing  On Demand Customer Relationship Management Service Alternatives CRM Evaluation Considerations In a recent Forrester Research report, it was noted that while functions and features are important in selecting customer relationship management (CRM) software, they are not the be-all and end-all deciding factor. It was also noted that when organizations looked back in terms of the criteria they used, or would use, to select CRM software, product capabilities were not nearly as important as most Read More...
BI on the Go . . . So, Who’s Using Mobile BI?
In this first of two posts, TEC senior BI and data management analyst Jorge García presents some of the main findings of the TEC 2014 mobile survey on the usage

article on telephony billing  on the Go . . . So, Who’s Using Mobile BI? Piggybacking off of the success of the most recent TEC Buyer’s Guide, the 2014 Buyer's Guide on Mobile BI applications , we took the opportunity to survey users of mobile business intelligence (BI) applications and collect their impressions in regard to these tools. Most of the results of this survey with more than 250 respondents were captured in an Infographic . Additional information garnered from the survey, while not conclusive, may provide a glance Read More...
My PLM Video Playlist on YouTube
A little heads-up: We’re going to start having videos on TEC’s Web site. We'll produce videos in the future but the first step we’ll start with is a library of

article on telephony billing  PLM Video Playlist on YouTube A little heads-up: We’re going to start having videos on TEC’s Web site. We'll produce videos in the future but the first step we’ll start with is a library of links to freely available ones from YouTube. Although YouTube mainly serves as a source of entertainment, there are videos for other purposes as well. After a little searching and watching, here is my playlist of YouTube videos related to product lifecycle management (PLM) . Dr Michael Grieves - Author and Read More...
Enterprise On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for businesses.

article on telephony billing  customer relationship management, CRM, CRM system, CRM system comparison, CRM system comparison guide, on-demand CRM system comparison, on-demand CRM system guide Read More...
Hiring on Assumptions Is Not Cost-effective
The importance of resource selection is undervalued in the software industry. But in fact, the resource selection process is directly related to software

article on telephony billing  on Assumptions Is Not Cost-effective The importance of resource selection is undervalued in the software industry. But in fact, the resource selection process is directly related to software development mission success. The in-house interview process typically fails to achieve comprehensive in-depth skills assessment, and is not cost-effective. However, you can improve matters by integrating external technical skills assessment expertise into the hiring process. Read More...
Application Single-Sign On: Netegrity, Securant, or Evidian?
As security breaches become increasingly more frequent, minimizing user access to back-end systems and web applications without impacting legitimate usage is

article on telephony billing  Single-Sign On: Netegrity, Securant, or Evidian? Application Single-Sign On: Netegrity, Securant, or Evidian? Featured Author - Laura Taylor - December 22, 2001 Introduction    With the proliferation of web-based technologies, single sign-on has emerged as an important and central architecture solution for enterprise applications. As security breaches become increasingly more frequent, minimizing user access to back-end systems and web applications without impacting legitimate usage is more Read More...

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