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Open letter to companies planning on using Social CRM
If you have decided to use social customer relationship management (SCRM) to sell your products or services, you should be ready to adapt to what your customers consider SCRM to be, not vice versa. As I mentioned in my post Social CRM is Dead, Long Live Social Media Flavored CRM, I see the “social” in SCRM as being related to human welfare and not only to social media. Therefore, SCRM should

ask for discount letter  Selection talent management Categories Ask the Experts (12) BI and Performance Management (182) Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255) Supply Chain Logistics (241) Talent Management Matters (74) Read More...

17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the benefits of an integrated application before beginning the selection process. After all, just as a chain is only as strong as its weakest link, a CRM solution is only as good as its implementation.

ask for discount letter  Customer care Contact management Task management / scheduling 9. Speed ROI through back-office integration. One area many companies overlook when evaluating CRM solutions is the fact that accounts payable and accounts receivable data are an integral part of CRM. If a customer calls to order a product, for example, wouldn t it be beneficial to instantly know whether that customer s accounts are up to date? Although some CRM solutions offer patches to link back to an accounting system, others offer this sea Read More...
CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » ask for discount letter


Is HCM for everyone?
Human capital management (HCM) software is traditionally understood as addressing human resource (HR) plus talent management business requirements. While HR software is now quite affordable and adopted by many businesses, a comprehensive HCM suite that includes talent management modules is not equally accessible. Talent management products are relatively new on the market. Some of them, especially

ask for discount letter  Selection talent management Categories Ask the Experts (12) BI and Performance Management (182) Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255) Supply Chain Logistics (241) Talent Management Matters (74) Read More...
Outlook for 2010
As 2009 comes to a close, we look forward to the New Year and everything trendy that it will bring. Today, TEC’s Research Analyst Round Table discusses the outlook in technology for 2010. We will touch on: •    Social Networking •    Social Product Development •    Business Intelligence (BI) for the Masses •    Enterprise Resource Planning (ERP) and Software-as-a-Service (SaaS

ask for discount letter  2010 Filed Under ( Ask the Experts , Industry Observation ) by TEC Staff  ( see bio )   As 2009 comes to a close, we look forward to the New Year and everything trendy that it will bring. Today, TEC’s Research Analyst Round Table discusses the outlook in technology for 2010. We will touch on: •    Social Networking •    Social Product Development •    Business Intelligence (BI) for the Masses •    Enterprise Resource Planning (ERP) and Software-as-a-Service (SaaS) •    Softwar Read More...
What Can PLM Do for Green?
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ask for discount letter  Selection talent management Categories Ask the Experts (12) BI and Performance Management (182) Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255) Supply Chain Logistics (241) Talent Management Matters (74) Read More...
PeopleSoft Joins The Hunt For SMEs
There has been significant hubbub in the mid-market, with all Tier 1 players delivering solutions tailored for small-to-medium enterprises (SMEs). PeopleSoft joins the fray with its recent announcements.

ask for discount letter  PeopleSoft Joins The Hunt For SMEs PeopleSoft Joins The Hunt For SMEs P.J. Jakovljevic - February 1, 2001 Read Comments P.J. Jakovljevic - February 1, 2001 Event Summary On January 8, PeopleSoft Inc . (NASDAQ: PSFT), one of the leading business applications providers, announced PeopleSoft 8 Accelerated Enterprise , one of the first turnkey solutions that combines Internet-based applications, rapid implementation services, training, and financing for small-to-medium enterprises (SMEs) ranging from Read More...
Time for an A/P Makeover
As with payroll before it, the actions of larger enterprises and early-adopters have made it possible for small and midsized businesses (SMBs) to benefit from accounts payable (A/P) automation and outsourcing. It’s important to recognize, however, that you now have several choices if you are an SMB leader that hopes to address this challenge. Find out more.

ask for discount letter  Time for an A/P Makeover Time for an A/P Makeover Source: Anybill Document Type: White Paper Description: As with payroll before it, the actions of larger enterprises and early-adopters have made it possible for small and midsized businesses (SMBs) to benefit from accounts payable (A/P) automation and outsourcing. It’s important to recognize, however, that you now have several choices if you are an SMB leader that hopes to address this challenge. Find out more. Time for an A/P Makeover Read More...
Embedded Linux for Handhelds
A spate of recent announcements from Lineo, Inc., Red Hat, and others concern the development of "embedded Linux", initially for x86-based and PowerPC-based CPUs.

ask for discount letter  Java Virtual Machine, the task magnitude decreases significantly. Because of the fragmentation of the current embedded-OS market, there is some risk of incompatibility. At first glance, Red Hat says RHTED will help reduce incompatibility issues. However, it is often the case that things proposed and things delivered are significantly different. Thus, users should still exercise caution. Interested users should check on progress in six to nine months. Read More...
Siebel: Great Plans for Great Plains
Siebel and Great Plains recently announced plans to expand their partnership allowing Great Plains' VARs to sell Siebel's eBusiness Applications. This agreement will allow Great Plains partners to sell a wide range of enterprise applications to upper-midmarket organizations

ask for discount letter  Siebel: Great Plans for Great Plains Siebel: Great Plans for Great Plains L. Talarico - October 3, 2000 Read Comments L. Talarico - October 3, 2000 Introduction This is the first of three articles about Great Plains resulting from TEC analysts attending the Great Plains partners meeting, Stampede 2000, in September. The meeting provided the opportunity for in-depth research on how Siebel and Great Plains operate. The TEC analysts were able to interview both Great Plains managers and partners. Event Read More...
Is ERP Through SaaS Ready for Prime Time?
How many of you have walked into a store with the expectation that the product you purchase will probably not work? How many industries do you think can get away with product defects and incompatible components? For almost three decades, the software industry has convinced consumers that “Bugs” (product defects) and “System Integration” (incompatible components) is a cost of doing business

ask for discount letter  Selection talent management Categories Ask the Experts (12) BI and Performance Management (182) Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255) Supply Chain Logistics (241) Talent Management Matters (74) Read More...
Embedding BI for Profit
Enterprise software buyers are increasingly demanding. They want more pre-built software elements for solutions that can be quickly implemented and deployed. As a result, enlightened software vendors are embracing a mixed multichannel strategy that includes original equipment manufacturer (OEM) and independent software vendor (ISV) relationships. Get the inside story of three LogiXML OEM/ISV partners, and find out how they fared.

ask for discount letter  Embedding BI for Profit Embedding BI for Profit Source: Logi Analytics Document Type: Case Study Description: Enterprise software buyers are increasingly demanding. They want more pre-built software elements for solutions that can be quickly implemented and deployed. As a result, enlightened software vendors are embracing a mixed multichannel strategy that includes original equipment manufacturer (OEM) and independent software vendor (ISV) relationships. Get the inside story of three LogiXML OEM/ISV Read More...

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