X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 aspect telecommunications


Aspect Software
Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel @ through a single, elegant

aspect telecommunications  Software Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. As the global leader in customer engagement solutions, our unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points for today's top brands in aviation, financial services, healthcare, manufacturing, telecommunications and retail.

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for Telecommunications Industries

Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discounts, and promotions characteristics; and billing for voice, data, content, and utility services.  

Evaluate Now

Documents related to » aspect telecommunications

Manugistics Envisions Supplier Relationship Management Solution


Manugistics’ launch of SRM is clear evidence that it intends to stake a larger claim in the E&HT market, the near-exclusive domain of its arch-nemesis i2 Technologies.

aspect telecommunications   Read More

7 Things Every Executive Should Know About Telecom Expenses


Most enterprises waste millions of dollars annually by not managing their telecom spend in a standardized, centralized, more accurate way. Having ballooned up to being in the top four overall expenses of the entire company, telecom expense management (TEM) is something you should put on your radar—sooner than later. Find out why your telecom expenses are rising, and how you can work globally to reduce them.

aspect telecommunications   Read More

The Power of Knowledge -- Knowledge is Power (Part 3)


Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been advanced by Servigistics, and Part 2 zoomed into the capabilities of one particular part of the Servigistics SSM suite: Service Knowledge Management (SKM). Potential SKM Benefits

aspect telecommunications   Read More

From CIO to CEO?


The step from Chief Information Officer to Chief Executive Officer seems like it should be simple, but few manage to take it. Sure you’ve managed a budget, engaged in strategic planning, and saved the company a bundle of money. Experience like that just gets you in the game – your ace-in-the-hole is something you didn’t train for.

aspect telecommunications   Read More

Second Generation IP Telephony


As much as 80 percent of day-to-day business activity is taken up by digitally-based messaging. Integrating telecommunications with your messaging environment is crucial. Second generation IPT leverages data networks, and increases productivity through voice application integration. It integrates directly with customer relationship management or enterprise resource planning systems, Lotus Notes, and Outlook, Word, and Excel, to digitally capture information for compliance and traceability.

aspect telecommunications   Read More

CATS


CATS is an asset tracking and materials management application designed for the telecommunications, cable, and utilities industries, in particular companies with complex asset tracking requirements.  

aspect telecommunications   Read More

Quintiq


Quintiq is a supply chain planning and optimization (SCP&O) software company based in the Netherlands. Quintiq offers one planning system to cover every aspect of planning, from long-term strategic plans to short-term schedules and disruption management. Every department and every user can customize the interface and the information visible to suit preferences and requirements. Plans are updated in real-time for company-wide transparency and collaboration.

aspect telecommunications   Read More

PLM and FOSS, What PLM Seekers Think?


Since Aras decided to stop asking for license fees for Aras Innovator [evaluate the product]by switching to the business model that the vendor calls enterprise open source, , free and open source software (FOSS) product lifecycle management (PLM) as a topic has been talked more frequently than before. On his blog site Daily PLM Think Tank, Oleg Shilovitsky has touched upon open source PLM from

aspect telecommunications   Read More

Scale without Fail: How to Meet and Exceed Customer Expectations in the Telecom Industry


A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes were risky. The provider needed a more cost-effective way to scale its operational support system (OSS) applications—without sacrificing dependability.

aspect telecommunications   Read More

Case Study: Falcon Technologies, Inc.


Falcon Technologies, Inc. (FTI) is a leading distributor of data and telecommunications products. After several years, FTI realized its legacy accounting system could no longer manage the growing business, and that it needed an industry-specific solution. The new system, with a few customizations, has allowed FTI to improve its efficiencies and productivity, resulting in a growth rate of over 50 percent. Find out more.

aspect telecommunications   Read More