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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 assessment outsourcing


Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
Organizations undertaking information technology and business process outsourcing typically are very focused on

assessment outsourcing  a full relationship health assessment to test and measure continued effectiveness of the relationship. Top Tip: Don't wait until the ink is dry to evaluate the desired type of relationship with your service provider. Use these six relationship components as part of the evaluation process and openly communicate your expectations. OM/G Operating Model Highlighting and emphasizing the importance of relationship management in an outsourcing effort helps define and does not diminish the importance of the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » assessment outsourcing

Selecting an Outsourcing Provider-Art or Science?


As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different aspects to consider, how can a company ensure they have made the right choice in selecting one?

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The Impact of Technology on Cost in Business Process Outsourcing


Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant that is often underestimated. A diligent assessment of BPO needs to address several cost components that are not included in the provider’s total contract value (TCV)—components which are often overlooked by buyers.

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Vendor Analysis: Interliant's Security Vulnerability Assessment


A security vulnerability assessment service is a risk management process. Interliant's security vulnerability assessment service enables its clients to understand what risks their online transaction systems and network infrastructure face. Relevant Technologies has taken an in-depth look at Interliant's security vulnerability assessment service to find out what their tactical strategy is in helping organizations minimize risk, how this strategy evolved, and what IT decision makers can expect to gain from using their services.

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Outsourcing Challenges: Avoid the Pitfalls


Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations. Find out how to better manage negotiating your outsourcing contract, and more.

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The Benefits of Project Risk Assessment


This paper presents the arguments in favour of adopting a risk assessment strategy, and ways in which it can benefit your project as well as your business as a whole.

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Using IWR to Cut Labor Costs without Outsourcing


Intelligent word recognition (IWR) provides a competitive advantage for operations that rely on the conversion of paperwork into computer-usable form, such as data entry departments of big government agencies and large financial institutions. In fact, IWR can automate data entry at a cost so low that it enables users of the technology to successfully compete against offshore service bureaus.

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Outsourcing-The Pros and Cons


Outsourcing’s in the news these days, what with the US presidential election and all, but it’s usually covered from an “is it good for us” angle—where “us” is the American people or the national economy. But how about you? Is it good for your organization? I’m interested in your current perspective on outsourcing—please let me know what you think by responding to the poll at the

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Improving HR through Business Process Outsourcing


In this interview, IDC's program director for human resources (HR) and talent management services answers five questions about business process outsourcing (BPO) for HR. Learn why, for BPO to be successful, service suppliers need to balance support for underlying technology with their ability to achieve economies of scale through technological innovation, and how the role of technology affects the success of BPO projects.

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Outsourcing, IT Infrastructure


The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.

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Outsourcing Management Software Tools: An Executive Point of View


Large-scale, complex outsourcing deals have produced equally complex management issues. Indeed, the leading cause of missed expectations in outsourcing is poor governance—after the deal is signed. For this reason, executives can benefit tremendously from outsourcing management tools, including third party vendors. Where and how do they work? And what is the cost in terms of time and money?

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