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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 associate one to many telemanagement reports at any level of the customer hierarchy

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) Software Evaluation Report

This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. 

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Your Guide to Enterprise Software Selection: Part One


Enterprise software selection is a risky undertaking for any organization. Find out how you can reduce the risk with a best-practice approach to assessment, evaluation, and selection—and learn how to reduce the time and cost involved in choosing the right solution.

associate one to many telemanagement reports at any level of the customer hierarchy  easier to understand and associate with software features and functions. Details may include system inputs and outputs, information on (or copies of) existing reports or files, and workflow descriptions and flowcharts to visually illustrate each step within any of the processes, subprocesses, and activities. This can result in “mountains” of information that are difficult to manipulate or store in an understandable manner when using such traditional methods as spreadsheets or Word documents. In fact, Read More

Accounting for SMBs: A Solution Beyond Entry-level Systems Red Wing Software


Many SMB companies need more functionality than an entry-level system offers, but cannot afford to pay $15,000 (USD) or more for a higher-end product, nor do they really need the complexity found in these products. Red Wing Software’s TurningPoint is a good mid-market product that plays well in this market.

associate one to many telemanagement reports at any level of the customer hierarchy  This allows users to associate a customer to one of these price points and therefore build a fairly sophisticated matrix. Third Party Applications TurningPoint does not currently support a large number of third party products, but Red Wing will be adding strategic integrations over time. Currently the following products are supported: Contact Management: Goldmine ( http://www.frontrange.com/goldmine/ ). Point of Sale: Acme Point of Sale ( http://totalbusinessware.com/ ). Acme Point of Sale tightly Read More

Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

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The Superstar CFO: After the Crisis


In 2007, CFO Research Services published The Superstar CFO, a study documenting the attributes of highly successful chief financial officers (CFOs). Since then, the world has been shaken by financial, political, and natural upheavals that have altered the economic landscape. This report explores how these changes may be affecting companies’ efforts to transform corporate finance into a value-added partner to the business.

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Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

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Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates


The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.

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The Linux Box


The Linux Box is a project management and consulting practice, specializing in open source technology and the Linux platform. The company helps its customers assess, select, customize, and deploy best-of-breed open source solutions. The Linux Box concentrates on knowledge transfer and training, applications development and porting, and network support services. The Linux Box was formed in 1999 and is headquartered in Michigan, USA.

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The Need to Rethink the WAN


Technological advances have evolved at an exponential rate over recent decades—we’ve seen the advent of the Internet, cloud computing, virtualization, and several other technologies. But the wide area network (WAN) technologies that are currently in use in most branch offices have changed little since the 1990s.

Business environments today are experiencing unprecedented growth and change, and IT departments are losing visibility and control. Traditional WAN technologies are a mismatch for modern branch networks that need to be up and running quickly. The demand for adaptability, awareness of costs, and the need to run and monitor business-critical processes are indicating the necessity for a new WAN technology paradigm.

New WAN services based on the latest technologies have not been deployed by traditional service providers, primarily because they require an initial financial outlay which companies are not prepared to make. But they are poised to succeed multiprotocol label switching (MPLS), and are the most viable alternative for supporting application performance while dealing with increased network traffic and the connectivity demands of cloud computing and mobile access.

In this white paper, the characteristics of WAN technology and the limitations of traditional WAN technology, including complexity, are explored. This paper also discusses some new approaches, such as a hybrid WAN, which are better suited to supporting fast-changing business and technology environments.

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The SHL Talent Report: Big Data Insight and Analysis of the Global Workforce


There are a finite number of forces that influence business success. Most of these are driven by the abilities and motives of the people who make up our workforce. As such, the use of objective talent data to align your organization's talent with its strategic objectives yields a significant return. This is what SHL calls people intelligence. This report aims to provide a compass for organization's striving to improve their talent management initiatives.

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The Changing Face of the Holiday Season


It seems that Santa will need to relocate to China! When traveling abroad (with the exception of low wage countries) it is becoming increasingly difficult to find items actually locally made in the region you are visiting. What are the implications of this for brands, companies, and consumers?

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The SOAP Opera Progresses - Helping XML to Rule the World


An important emerging standard in the web arena, known as SOAP (Simple Object Access Protocol), originally developed by Microsoft, has achieved a new milestone. Since IBM joined in support for the SOAP standard with increased security, SOAP may replace DCOM, and possibly even CORBA eventually. The W3C consortium has just released a new version, 1.2, which will be widely accepted and adopted by vendors.

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Seeing the Future in Discrete Manufacturing: Paving the Way for Success


The evolution of global discrete manufacturing is ongoing. How executives at manufacturing companies answer questions and anticipate what will be the right answer six months, a year, or two years from now will determine the success of their company. Infor examines current industry trends and identifies what it believes to be the seven trends producing the greatest stress and change in discrete manufacturing today.

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Fear of the Unknown, the Art of War, and Competitiveness


It is not unusual to use the metaphor of war to construct theories of business competition—substituting competing vendors for the mortal enemy. But what about the enemy within? And what if it is in fact a company's strongest resource?

associate one to many telemanagement reports at any level of the customer hierarchy  Microsiga,competition,Latin American software market,market variations,enterprise software,competition factors,consumer education,protectionist policies,business objectives,enterprise management Read More

The 13th Vendor Shootout for ERP Software: See How the Vendors Compare


The 13th Vendor Shootout for ERP is a great opportunity for companies looking for a new enterprise resource planning (ERP) solution to evaluate some of the important players. Previous editions featured Oracle E-Business Suite, IFS, Sage ERP X3, SYSPRO, and others. The 13th edition features eight vendors specializing in discrete manufacturing, with one exception (SAP Business ByDesign, which

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The Power of Cloud ERP on the Food Processing Plant Floor


For food processing companies, a comprehensive enterprise resource planning (ERP) solution offers a clear view of what is happening on the plant floor so they can track complete genealogies. Real-time data and flexible barcode functions enable efficiencies and productivity improvements. Download this white paper to learn more about the value of using a cloud/software-as-a-service (SaaS) ERP system on the food processing plant floor.

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