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Best Software To Hold Competition At Bay
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or partner for life' strategy to fend

at account  Software To Hold Competition At Bay Event Summary It is apparent many software powerhouses have this Fall been busy sharpening their weapons and fortifying their kingdoms. On October 28, Best Software, Inc. , one of the leading provider of integrated accounting, business management, HR/payroll and fixed asset solutions for small and mid-sized companies in North America, and a subsidiary of UK-based The Sage Group plc (LSE: SGE.L), one of the leading providers of business management software for mid-sized Read More...
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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

at account  specific projects with them at their sites” Jeff Immelt - GE Chairman & CEO, GE 2001 Annual Report Parting Thoughts So as your organization thinks about account management and relevant metrics it is important to review where you are at and what your primary services objective is: customer support, profitability, or growth. While not mutually exclusive, successful service companies usually excel in one of these areas. Remember that the framework that has been outlined is exactly that – a framework. Read More...
Security Snafu at NetBank
Online internet bank NetBank suffered an embarrassing security exposure late last week when a customer discovered he had access to more funds and information

at account  Snafu at NetBank Event Summary NetBank (Nasdaq: NTBK ), an Atlanta based internet bank, suffered a major credibility blow last week when a customer named Mahesh Rao reported that he had been inadvertently given access to another customer's account, transaction history, social security number, and funds. Rao had to call NetBank five times before the problem was resolved. According to Tom Cable, Chief Technology Officer of NetBank, the problem occurred due to human error. NetBank is an FDIC insured Read More...
SAP Acquires SmartOps, At Long Last
This could be the very first time as a market observer that my reaction to a merger announcement is not “Why?” but rather “Why now?” Namely, in late February

at account  believe its revenue was at about $20 million “or just above” (which is by no means going to break SAP’s bank even if the price tag is a multiple of SmartOps’ revenue). A vast majority of SmartOps customers were SAP customers too (although the product integrates with all leading enterprise application platforms). The way that the joint selling and partnership has worked is really on an account-by-account basis. While SmartOps had an active direct sales force, the largest enterprise deals would Read More...
Meeting Intuit at Dreamforce 2012
Whether pandering to their voting blocks, politicians in this election cycle often say that most innovation takes place in small businesses. Indeed, how many

at account  (which was developed in-house at Intuit) include the following: QuickBooks Integration 24/7 live customer support Geolocation tax calculation (a great feature for businesses on the go) Safe and secure encrypted card reader to protect Intuit customers’ and their data The ability to add up to 50 users on one account Intuit hasn’t been shy to occasionally acquire some offerings as a supplement to its internal development and connected services. In 2007, Intuit acquired Homestead Technologies to offer Read More...
Linux at 25% of Server OS Market - Is Redmond Hearing Footsteps?
Linux has now grabbed 25% of the server operating system market share, passing Novell and knocking on Windows's door.

at account  at 25% of Server OS Market - Is Redmond Hearing Footsteps? Event Summary [Computerworld] 02/11/2000 Linux cornered 25% of the server operating system market last year, according to preliminary data from International Data Corp. (IDC). But in terms of revenue share, Linux remains a tiny fraction of the market. Microsoft Corp.'s Windows NT system held steady at 38% of the server operating system market last year, while Novell Inc. finished at 19%. Meanwhile, all of the combined versions of Unix Read More...
Meeting Configure One at PlanetPTC Live 2011
My recent attendance of the PlanetPTC Live 2011 event was a great learning experience. Look for an article with my impressions on the conference and on PTC’s

at account  Configure One at PlanetPTC Live 2011 My recent attendance of the PlanetPTC Live 2011 event was a great learning experience. Look for an article with my  impressions on the conference and on PTC ’s strategy with regards to the novel PTC Creo suite of design applications leveraging both the direct and parametric modeling (and in the wake of the release of nine Creo 1.0 applications), embedded software lifecycle management (with the MKS Integrity acquisition), mobility, etc . coming soon. This blog Read More...
Explore Your Business at the Speed of Thought
For effective decision making, information workers need quick answers to off-the-cuff questions, better understanding of the business, and fast access to

at account  Your Business at the Speed of Thought For effective decision making, information workers need quick answers to off-the-cuff questions, better understanding of the business, and fast access to relevant information. But IT departments can’t react quickly enough to meet the dynamic needs of the organization while keeping costs within budget. Learn about business intelligence (BI) solutions that can help you extend the reach of BI to all information workers. Read More...
License Revenue Up At The New Manugistics
Manugistics’ recent rise in license revenues can be attributed to the company’s aggressive sales and marketing initiatives implemented by CEO Greg Owens and his

at account  Revenue Up At The New Manugistics License Revenue Up At The New Manugistics S. McVey - July 19, 2000 Event Summary Supply Chain Management (SCM) software vendor, Manugistics Group, Inc., recently reported unaudited results for the first quarter of fiscal 2001, which ended May 31, 2000. Total revenue for the quarter was $50.5 million, an increase of 16% from revenue of $43.7 million for the fourth quarter of fiscal 2000 and an increase of 29% from revenue of $39.2 million for the first quarter ended Read More...
Enterprise Software Trends: A Look Back at 2012
Here’s what TEC analysts have to say about some of the more significant enterprise software developments of 2012.Aleksey Osintsev, TEC Research Analyst, on

at account  Trends: A Look Back at 2012 Here’s what TEC analysts have to say about some of the more significant enterprise software developments of 2012. Aleksey Osintsev, TEC Research Analyst, on cloud ERP: For the ERP software space, 2012 was a year of extensive appraisal of the suitability of cloud-based ERP software to the manufacturing industry. The software-as-a-service (SaaS) concept is being clarified, and lessons are being learned by manufacturing companies around the globe. New vendors are offering Read More...
attune Consulting Implements SAP AFS at Bauer Performance Sports
attune Consulting, a global solutions provider to the fashion and lifestyle industries, has successfully deployed SAP Apparel and Footwear Solution (AFA) at

at account  Consulting Implements SAP AFS at Bauer Performance Sports attune Consulting , a global solutions provider to the fashion and lifestyle industries, has successfully deployed SAP Apparel and Footwear Solution (AFA) at Bauer Performance Sports Ltd. (BPS), a developer and manufacturer of ice hockey, roller hockey, lacrosse, baseball, and softball equipment, as well as related apparel. This is an interesting story that speaks to the challenges companies face as they grow and acquire new businesses. Read More...
PeopleSoft Programs Cause Headaches at Number of Universities
For the students at Northwestern University registration was supposed to be as easy as point and click, however, it turned into crash and burn.

at account  Programs Cause Headaches at Number of Universities PeopleSoft Programs Cause Headaches at Number of Universities P.J. Jakovljevic - March 15th, 2000 Event Summary As reported by The Nando Times on February 14, 2000, it was supposed to be as easy as point and click for Northwestern University students registering for winter classes last November. The university was one of many that spent millions of dollars installing new software from Pleasanton, CA-based PeopleSoft so, among other things, Read More...
At Last-A Complete (and Successful) RFID Implementation
A radio frequency identification implementation is a major undertaking for any organization—a project with ample risk of failure. This entire series is a step

at account  and locate specific products at any point in the supply chain. A best practices approach suggests using both bar code and RFID technologies, as these are complementary. While bar codes offer a means of identification, 2-D optical recognition RFID offers specific information on the contents of a package through radio waves. Following is the anatomy of an EPC product, taken from http://www.EPCGLOBALna.org : Header code: This is the first component (3 digits) of the EPC that tells the reader or interrogator Read More...
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2
In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent

at account  Look at the Success of Cloud Field Service Provider ServiceMax-Part 2 In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax . In what follows is a recent question-and-answer interview with Stacey Epstein‚ vice president (VP) of marketing at ServiceMax. Stacey has extensive experience in generating demand, fueling growth, and building brand name global recognition for technology companies. She brought two decades of cloud, Read More...
Plex Systems at a Crossroads: Part 1
Plex Manufacturing Cloud is an integrated manufacturing software solution for managing the manufacturing process (including specific lean manufacturing needs

at account  Systems at a Crossroads: Part 1 Plex Manufacturing Cloud is an integrated manufacturing software solution for managing the manufacturing process (including specific lean manufacturing needs), with functionality for: engineering and design; financing and accounting; electronic data interchange (EDI) and orders; materials and inventory purchasing; receiving and tracking; shop floor production and control; process inspection; parts production and traceability tracking; packaging and shipping; and Kanban, Read More...

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