Research and Reports
Software Selection Services
Stay connected with us
Featured Documents related to
hybris Helps SAP Retail and CRM
As my colleague Bob Eastman reported in a blogpost earlier today, SAP plans to acquire hybris, a vibrant and widely recognized leader in e-commerce technology
Oracle ’s acquisitions of ATG, Endeca, RightNow , and inQuira , JDA Web Commerce (that came from RedPrairie and Escalate ), NetSuite’s acquisitions of Retail Anywhere and OrderMotion , and Epicor ’s recent alliance with Magento , SAP simply had to make the move. Upon completion of the transaction, expected in the third quarter of 2013 and subject to regulatory approval and other closing conditions, hybris will operate as an independent business unit and will retain its existing management team led
CRM for Financial and Insurance Markets RFI/RFP Template
Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Respons...
Get this template
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
Start evaluating software now
I'm doing research for my company
I'm doing research for my client
I'm a software vendor
I'm a student
Antigua and Barbuda
British Indian Ocean Territory
Central African Republic
Cocos (Keeling) Islands
Congo (Dem. Republic)
Falkland Islands (Malvinas)
French Southern Territories
Guernsey and Alderney
Heard and McDonald Islands
Island of Man
Korea (Democratic Republic of)
Korea (Republic of)
Libyan Arab Jamahiriya
Northern Mariana Islands
Saint Kitts and Nevis
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Sao Tome and Principe
South Georgia and South Sandwich Islands
Svalbard and Jan Mayen Islands
Syrian Arab Republic
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
United States Minor Outlying Islands
Vatican (Holy See)
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna Islands
District of Columbia
Enter security code:
Already have a TEC account?
Sign in here.
Your user name or e-mail:
Don't have a TEC account?
Documents related to
NetSuite’s SuiteCommerce Success
Out of more than 12,000 companies and subsidiaries that depend on NetSuite to run their critical business processes in the cloud, about 2,800 customers use
as powerful as Oracle ATG or RedPrairie Commerce Suite (formerly an Escalate product), but it is able to deliver some more sophisticated capabilities, such as click-to-chat and a recommendations scenario engine, via partners. In any case, in the midmarket, one would be hard pressed to find tightly integrated ERP and multichannel e-commerce capabilities, especially in the cloud. TEC Report (Oct 2012): NetSuite Espouses a Hybrid Cloud in Its Two-tier ERP Approach
SAP Acquires hybris
SAP has rocked the e-commerce/digital commerce world this week with the announcement of its intention to acquire hybris. Whether you believe that this is a
MarketLive , NetSuite , Oracle/ATG , and Venda should be interesting to watch. These and other questions will sort themselves out. It remains to be seen, of course, whether this is, as SAP calls it, “the defining step in SAP's evolution to a 'business to business to consumer' company,” but this certainly adds another dimension to the digital commerce space.
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona
Art Technology Group (now ATG , after the acquisition of Primus Knowledge Systems ), Talisma , and Oracle. KNOVA often competed favorably because of its ability to deliver process-driven applications; and because of its strong search, KM, and root-cause analytical capabilities (which make it a broad platform that turns any relevant structured and unstructured content into knowledge, regardless of where and how it is stored). However, it probably would not have maintained its competitive position against
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for
its related acquisitions of ATG, inQuira, Vitrue , and RightNow . Dear readers, what do you think about KANA’s new approach, and what are your experiences both as a multi-channel consumer and product & service provider?
Extending CRM Concepts in ERP Systems
If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM
CRM Concepts in ERP Systems If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the CRM concept really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know.
Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)
Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's
ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II) Part I of this blog topic has revisited Agresso 's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships. Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA , but the analysis of this potential
The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning
Lexicon of CRM - Part 3: From R to Z The Lexicon of CRM Part 3: From R to Z R. Garland - November 2, 2001 The Lexicon is divided into three parts, this being the second of three. This third section covers the alphabet from R to Z. For A to I, see Part One . For J to Q, see Part Two . R RDBMS - Relational DataBase Management System . The typical, standard database, with both data models, data definitions, and data storage capabilities. Examples include Oracle's 9i database, Microsoft's SQLServer 2000,
The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk
CRM The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules.
Saleslogix CRM Best Practices Guide
Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.
CRM Best Practices Guide SalesLogix is a popular mid-market customer relationship management (CRM) solution that can grow your business by helping you acquire new customers and expand your existing accounts. Its relatively low cost and rapid deployment time means you can quickly enjoy the benefits of increased sales and profits. But how can you use SalesLogix CRM to your maximum advantage? And what are the best practices associated with it that you can pick up and profit from? Find out in the Sal
CRM, ERP, BI, and IT Investment-Where Do You Find the Business Benefit?
Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with
ERP, BI, and IT Investment-Where Do You Find the Business Benefit? Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline, and to have better market insight. But few companies realize these goals, often because of the way CRM is implemented. Find out where a CRM implementation can get off track—and how to ensure CRM success.
Maximizer CRM: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients
CRM: Customer Relationship Management (CRM) Competitor Analysis Report This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company
Compare CRM, CRM systems, CRM customer relationship management, CRM software, CRM comparison, top CRM, CRM software evaluation, CRM vendors, CRM list
CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self
Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture Featured Author - Glen S. Petersen - October 22, 2004 Review In the previous article of this series (see Searching And Establishing The Business Parameters Of CRM ) it was established that customer relationship management (CRM) is an industry where the technology has outpaced the
Features and Functions
White Paper Newsletters