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Documents related to » att wireless customer service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

ATT WIRELESS CUSTOMER SERVICE: pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence. Service Productization style= border-width:0px; />   comments powered by Disqus Related Topics:   Enterprise Resource Planning (ERP) Related Industries:   Manufacturing,   Air Transportation,  
5/16/2005 12:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

ATT WIRELESS CUSTOMER SERVICE: you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you ll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal
8/3/2009 3:20:00 PM

Financial Fusion ~ E-Finance Wireless Leader?
Financial Fusion’s expands e-finance possibilities. From this point forward a client can bank anytime, anywhere, without limitation. (Of course your cell phone will not suddenly start spurting out cash….)

ATT WIRELESS CUSTOMER SERVICE: Financial Fusion ~ E-Finance Wireless Leader? Financial Fusion ~ E-Finance Wireless Leader? P. Hayes - April 6, 2000 Read Comments Event Summary WESTPORT, Conn., /PRNewswire/ -- Confirming its commitment to lead the e-finance marketplace into the rapidly emerging wireless marketplace, Financial Fusion, Inc. announced the formation of its new Web and Wireless Division along with the launch of its patent-pending Total Wireless product family - available for immediate implementation. Financial Fusion s focus
4/6/2000

IFS Wins in Field Service Management » The TEC Blog
Under ( Customer Relationship Matters , Industry Observation ) by P.J. Jakovljevic  ( see bio )   While it may not be surprising that IFS has  lately had a streak  of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the recent acquisitions of

ATT WIRELESS CUSTOMER SERVICE: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

It s the Aftermarket Service, Stupid! (Part II) » The TEC Blog
investment. These benefits are attributed to lower monthly costs and faster implementations. The vendor will be expanding this offering in 2008 to make it even more appetizing and faster to deploy. The most recent win with the OnDemand SPO solution at Unisys Corporation might be a sign of succeeding with on-demand model at larger corporations as well as appealing to the mid-market.   Quintessential SAP Partnership SAP now officially recognizes MCA’s Service Inventory Optimization (SIO) packaged

ATT WIRELESS CUSTOMER SERVICE: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, Oracle, pbl, performance based logistics, SAP, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-07-2008

HP Announces Customer Engagement as a Service » The TEC Blog
Under ( Customer Relationship Matters , Industry Observation ) by Raluca Druta  ( see bio )   HP Enterprise Services has introduced  new services  designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya’s contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile integration,

ATT WIRELESS CUSTOMER SERVICE: CEaaS, contact center platform, contact center tools, customer engagement, customer engagement as a service, HP Enterprise Services, industry watch, interactive voice response, multichannel customer engagement, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-05-2013

e-Business Service Provider Evaluation & Selection
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating service provider criteria, as well as detailed comparisons of competing vendors within the various types of DBSPs.

ATT WIRELESS CUSTOMER SERVICE: ORGANIC s, which can be attributed to Razorfish s diversification, and ORGANIC s B2C focus requiring traditional IT rather than innovative technology solutions. XCELERATE has moved in an interesting direction: it has focused on development centers called Supercenters . XCELERATE clients are generally in the mid to lower-market engagement size. These have a short time fuse and need good test and development capabilities, particularly in the e-Marketplace and B2C. Xcelerate also prefers a fixed time /fixed
8/10/2000

Effective Relationships with Service Providers
The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen.

ATT WIRELESS CUSTOMER SERVICE:
9/23/2005 2:27:00 PM

The Quaker Oats Company: A CHAMPS Customer Profile
Quaker Oats has been an icon in Cedar Rapids, Iowa (US) since 1901. In 1979, Quaker sought a system for the storeroom function and purchasing department, and selected CHAMPS. In 1991, the company implemented the CHAMPS maintenance management functionality. Its internal team interfaced CHAMPS with the existing accounts payable system, for seamless data transfer between the maintenance and accounting departments.

ATT WIRELESS CUSTOMER SERVICE:
11/6/2006 9:46:00 AM

Lose the Starry-Eyes, Analyze:An Ideal Customer for Relevant INFIMACS
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to locate vendors that consider your company their ideal candidate.

ATT WIRELESS CUSTOMER SERVICE:
9/7/2002

Smart Software for Service-level Driven Forecasting » The TEC Blog
intermittent demand is another matter altogether. Demand that has numerous, unpredictable spikes in certain periods, and other periods where there is no demand, can make for a particularly challenging forecasting scenario. Working with a few items, one might be able to apply some human judgment to the unveven demand pattern and generate a forecast of reasonable accuracy. Service parts, however, often represent a large investment for many companies, sometimes one of the top assets on a company’s balance

ATT WIRELESS CUSTOMER SERVICE: demand, demand planning, forecast, forecasting, intermittent demand, Inventory, service level, Smart Software, Smart Willemain method, SmartCollaborator, SmartForecasts, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-05-2013


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