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A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

attitude survey  always clear linkage between attitude and behavior. For example, the linkage between customer satisfaction (attitude) and retention (buying behavior) is not often highly correlated. The reasons for this lack of correlation are many and include the fact that the company is not asking the right questions. Moreover, unless the satisfaction scores are extremely high, the customer is vulnerable to brand switching. For these reasons, linking CRM success to increased loyalty or satisfaction once again uses Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » attitude survey


Expedia Relaxes Registration Requirement
The Microsoft Network's travel site Expedia has dropped a requirement that surfers register before being allowed to browse the site. Expedia is not ahead of the

attitude survey  of a change in attitude in Redmond, then users of MSN and the dozens of other Microsoft properties will welcome it. Also, since many smaller Web-based companies look to Microsoft as an exemplar of best practices, a turnaround in that company's attitude could lead to improved user experience across the net. User Recommendations If you have or plan a website with registration, make sure you hook your customers with real content and a clear and motivating reason for asking for registration information. When Read More
Think You’re Losing Money with Employee Incentives? Think Again!
Today’s human resources (HR) managers are faced with more employee compensation challenges than ever before—and the reason is relatively clear: employees are no

attitude survey  programs to instill positive attitude and behavior. As more companies adopt a pay-for-performance type of philosophy, the more likely they are to retain their much-needed talent to help meet their business goals. The Diverse Workforce: An Incentive Program for Everyone! Today’s diverse workforce is composed of individuals young and old, with different lifestyles, work ethics, and levels of education, etc. Individual employees may prefer different types of compensation packages. So how does an Read More
Talent (Human Capital) Management and Sports? Sign Me Up, Please! - Part 2
Part 1 of this blog post introduced some mixed feelings and doubts that we might still have about the noble concepts of talent management and human capital

attitude survey  (vs. loyalty); and The attitude to move back with parents and volunteer for a “higher cause” than to work for a jerk. It is thus small wonder that recruiters are increasingly use LinkedIn and Facebook in their efforts, while talent management software providers begin to offer the integration to these social networking sites as a matter of course. Talent Management and HCM Defined (Sort of) The phenomena and factors outlined both here and in Part 1, coupled with every company’s need to align people Read More
Human Capital Financials: Understanding the Value of the Human Assets within Your Organization
Many companies are still not fully realizing the ROI on their human capital. While people are often spoken of as assets, they are generally treated as costs

attitude survey  environment—creating a more positive attitude in the workplace—is also adding value. From a human resources (HR) perspective, it is very easy to appreciate how behaviors can add value to an organization, but from a financial perspective, placing a value on something as intangible as attitude, or even skills and knowledge, proves a little more difficult. Two of the main asset components that help determine an employee’s value are: Behavior —which includes elements such as having a positive Read More
BI on the Go: About Functionality and Level of Satisfaction
We thought it would be useful to take another look at what was revealed in our recent survey on mobile BI regarding what’s important for mobile BI users, and of

attitude survey  on the Go: About Functionality and Level of Satisfaction TEC recently published its 2014 Mobile BI Buyers Guide and a related blog post in which some results from a survey on mobile business intelligence (BI) usage, needs, and trends were discussed. We thought it would be useful to take another look at what was revealed from the survey regarding what’s important for mobile BI users, and of course, how satisfied they are with the mobile BI solutions they work with. Let’s take a look at some of our Read More
Mobile HCM Usage-Get a Sneak Peek of the Market
Technology Evaluation Centers (TEC) has been recently running an end user survey to unveil the usage of mobility in the human capital management (HCM) space

attitude survey  HCM Usage-Get a Sneak Peek of the Market Technology Evaluation Centers (TEC) has been recently running an end user survey to unveil the usage of mobility in the human capital management (HCM) space, and we’d like to share with you the preliminary results from more than 300 respondents in a variety of industries worldwide. Most of the respondents occupy a human resources (HR), management, or C-level position within the companies that they work for. This blog post provides a sneak peek into the surve Read More
A How-to Guide for a Radio Frequency Identification Site Survey
As organizations prepare for a radio frequency identification (RFID) implementation, they often don't understand the preliminary work necessary to begin the

attitude survey  How-to Guide for a Radio Frequency Identification Site Survey A best practice approach to a radio frequency identification (RFID) implementation suggests that, as a preparatory task, a site survey be completed beforehand. A site survey will identify issues and hurdles to an RFID implementation, and suggest helpful, industry-proven techniques to solve these problems. The equipment, connection procedures, and methodology, as well as a list of tips for completing a site survey, are explored in this second Read More
Master Data Management: Extracting Value from Your Most Important Intangible Asset
In a 2006 SAP survey, 93 percent of respondents experienced data management issues during their most recent projects. The problem: many organizations believe

attitude survey  Data Management: Extracting Value from Your Most Important Intangible Asset Master Data Management: Extracting Value from Your Most Important Intangible Asset If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Read More
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

attitude survey  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More
Your Participation in a 5 Question Education Industry Survey
So we'd like you to take a moment to answer five questions about the changes and challenges currently facing higher education institutions.

attitude survey  Participation in a 5 Question Education Industry Survey Your Participation in a 5 Question Education Industry Survey As a higher education professional, your opinion is important to us. So we'd like you to take a moment to answer five questions about the changes and challenges currently facing higher education institutions. Your responses to this survey will be treated anonymously—and will form part of the research for an upcoming TEC paper entitled Market Report: Accommodating Change Management in Read More
BI for the Small to Medium Business: Survey Report
You'll find it in the aberdeen report. business intelligence for the small to medium-sized business.

attitude survey  for the Small to Medium Business: Survey Report Business intelligence (BI) isn't just for big corporations anymore. Smaller companies like yours now have access to affordable, powerful BI software solutions that were previously not available. But how do you approach BI to get maximum results and the biggest return on your investment? While there may not be a single answer, now you can learn the secrets of small and midsized companies (SMBs) that are the world's best at exploiting BI software. You'll Read More
POLL: What Are Your FSM Requirements?
TEC is developing a new market survey report on field service management (FSM), and we would like to hear your thoughts on FSM solutions. Your responses to the

attitude survey  What Are Your FSM Requirements? TEC is developing a new market survey report on field service management (FSM), and we would like to hear your thoughts on FSM solutions. Your responses to the following six questions will help us reveal the market trends in the needs of real-world organizations that are automating their field service activities. {democracy:83} {democracy:84} {democracy:85} {democracy:86} {democracy:87} {democracy:88} Thank you for taking the time to participate in this TEC poll. We Read More
ERP in Manufacturing 2012: The Evolving ERP Strategy
This Aberdeen Group report, based on over 170 survey respondents in manufacturing, provides best-in-class manufacturing approaches to ERP strategy. Today, 92

attitude survey  in Manufacturing 2012: The Evolving ERP Strategy This Aberdeen Group report, based on over 170 survey respondents in manufacturing, provides best-in-class manufacturing approaches to ERP strategy. Today, 92% of manufacturers have implemented ERP. Still, recent data finds that a successful ERP implementation goes well beyond just putting it into place. ERP, and the organization itself, should be constantly moving forward. Successful manufacturers tailor ERP in reaction to business change and needs Read More
Survey: Is ERP Meeting the Needs of Higher Education?
Technology Evaluation Centers (TEC) is conducting a research study on the changing needs of higher education institutions. To better understand the enterprise

attitude survey  Is ERP Meeting the Needs of Higher Education? Technology Evaluation Centers (TEC) is conducting a research study on the changing needs of higher education institutions. To better understand the enterprise software needs of these institutions, as well as to determine whether their current systems are equipped to handle their changing requirements, we have developed a short survey . If you work in higher education, you are encouraged to participate— the survey takes only 2-3 minutes to complete . Read More

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