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A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

attitude survey  always clear linkage between attitude and behavior. For example, the linkage between customer satisfaction (attitude) and retention (buying behavior) is not often highly correlated. The reasons for this lack of correlation are many and include the fact that the company is not asking the right questions. Moreover, unless the satisfaction scores are extremely high, the customer is vulnerable to brand switching. For these reasons, linking CRM success to increased loyalty or satisfaction once again uses Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » attitude survey


Think You’re Losing Money with Employee Incentives? Think Again!
Today’s human resources (HR) managers are faced with more employee compensation challenges than ever before—and the reason is relatively clear: employees are no

attitude survey  programs to instill positive attitude and behavior. As more companies adopt a pay-for-performance type of philosophy, the more likely they are to retain their much-needed talent to help meet their business goals. The Diverse Workforce: An Incentive Program for Everyone! Today’s diverse workforce is composed of individuals young and old, with different lifestyles, work ethics, and levels of education, etc. Individual employees may prefer different types of compensation packages. So how does an Read More
Won’t Get Fooled Again: The 5 Worst Buzzwords in the CRM Industry Today
Going through our article archives, I stumbled across Glen Petersen’s excellent article A Lexicon for CRM Success.Petersen takes aim at key buzzwords in the

attitude survey  always clear linkage between attitude and behavior. For example, the linkage between customer satisfaction (attitude) and retention (buying behavior) is not often highly correlated. The reasons for this lack of correlation are many and include the fact that the company is not asking the right questions. Moreover, unless the satisfaction scores are extremely high, the customer is vulnerable to brand switching. For these reasons, linking CRM success to increased loyalty or satisfaction once again uses Read More
Human Capital Financials: Understanding the Value of the Human Assets within Your Organization
Many companies are still not fully realizing the ROI on their human capital. While people are often spoken of as assets, they are generally treated as costs

attitude survey  environment—creating a more positive attitude in the workplace—is also adding value. From a human resources (HR) perspective, it is very easy to appreciate how behaviors can add value to an organization, but from a financial perspective, placing a value on something as intangible as attitude, or even skills and knowledge, proves a little more difficult. Two of the main asset components that help determine an employee’s value are: Behavior —which includes elements such as having a positive Read More
Expedia Relaxes Registration Requirement
The Microsoft Network's travel site Expedia has dropped a requirement that surfers register before being allowed to browse the site. Expedia is not ahead of the

attitude survey  of a change in attitude in Redmond, then users of MSN and the dozens of other Microsoft properties will welcome it. Also, since many smaller Web-based companies look to Microsoft as an exemplar of best practices, a turnaround in that company's attitude could lead to improved user experience across the net. User Recommendations If you have or plan a website with registration, make sure you hook your customers with real content and a clear and motivating reason for asking for registration information. When Read More
Sage SMB Hiring Outlook Survey: Demand Matters
Sage recently announced the results of the Sage SMB Hiring Outlook Survey, which examined the hiring outlook of U.S. small and midsized businesses in 2013. The

attitude survey  SMB Hiring Outlook Survey: Demand Matters Sage recently announced the  results of the Sage SMB Hiring Outlook Survey , which examined the hiring outlook of U.S. small and midsized businesses in 2013. The survey found that of the 973 businesses surveyed, 25 percent reported that they either have hired or will hire in 2013; 47 percent of businesses expect their staffing levels to remain the same in 2013, and 7 percent said they would decrease their staff in 2013. The Sage SMB Hiring Outlook Survey Read More
Managing Devices Intelligently: Hurdles Remain, but a Promising Opportunity
This white paper reveals the results of a survey that examined how companies can intelligently manage devices to create value, and to look at implications for

attitude survey  Devices Intelligently: Hurdles Remain, but a Promising Opportunity This white paper reveals the results of a survey that examined how companies can intelligently manage devices to create value, and to look at implications for improving energy efficiency. While recognizing there are challenges facing smart management of devices, one third of those who responded to a related survey also acknowledged that such efforts could help cut costs or increase profits significantly across many areas of the Read More
TEC 2013 Market Survey Report: What Organizations Want in Human Capital Management (HCM) Software
This report is based on aggregate data collected from more than 1,800 human capital management (HCM) software comparisons performed using Technology Evaluation

attitude survey  2013 Market Survey Report: What Organizations Want in Human Capital Management (HCM) Software This report is based on aggregate data collected from more than 1,800 human capital management (HCM) software comparisons performed using Technology Evaluation Centers' (TEC's) TEC Advisor software selection application. Read this report to see what TEC data reveals about what your peers are looking for in HCM solutions, including customization, delivery model, functionality, and server and database platforms. Read More
Stepping Up to the Challenge: CMO Insights from the Global C-suite Study
This IBM Institute for Business Value report, based on the responses from a survey of 524 CMOs, focuses on how CMOs are helping their enterprises become more

attitude survey  Up to the Challenge: CMO Insights from the Global C-suite Study This IBM Institute for Business Value report, based on the responses from a survey of 524 CMOs, focuses on how CMOs are helping their enterprises become more “customer-activated.” Very few CMOs have made much progress in building a robust digital marketing capability. CMOs told us there are three prerequisites to being able to do this: using data analytics to get a much deeper understanding of customers, individually as well as Read More
Trigo Helps Suppliers Connect
Trigo believes that suppliers want help in managing online customers and has the survey results to prove it.

attitude survey  Helps Suppliers Connect Trigo Helps Suppliers Connect S. McVey - June 20, 2001 Event Summary In a survey of two dozen suppliers, Trigo found that a majority of them are being asked by their customers to sell online and that a large proportion of them - over 70% - feel that complete management of online sales processes is the most important criterion in selecting a sell-side solution. These results bode well for Trigo, a provider of solutions to suppliers for sell-side channel management, content Read More
TEC 2012 WCM Market Survey Report: What Organizations Want in Web Content Management
This report is based on aggregate data collected from more than 340 WCM software comparisons performed using Technology Evaluation Centers' (TEC's) TEC Advisor

attitude survey  2012 WCM Market Survey Report: What Organizations Want in Web Content Management This report is based on aggregate data collected from more than 340 WCM software comparisons performed using Technology Evaluation Centers' (TEC's) TEC Advisor software selection application. According to TEC survey data, organizations today are commonly seeking these functionalities from a WCM system: authentication and security, import and export functionality, search and indexing, and personalization management. Read More
Survey Shows TEC Clients Have More Successful IT Implementations
Click here to download your free pdf copy of TEC best practices for software selection.

attitude survey  Shows TEC Clients Have More Successful IT Implementations It's alarming—the failure rates for new software implementations continue to be as high as 70 percent. Companies ask me every day what they can do to avoid having their projects fail. Your best bet is usually to tap into the knowledge and expertise of people experienced in software selection and implementation—and not try to go through it alone if you don't have the expertise in-house. The hard fact is, selecting and implementing software Read More
How to Get More Value from Your Survey Data
This white paper introduces four types of advanced analysis—cluster, factor, reliability, and regression—that can help you gain insights that you might miss

attitude survey  predictions about behaviors and attitudes. Read More
Export Operations & Compliance Benchmark Report: Going Global with Regulatory Reform
This second annual benchmark study covers U.S. export operations and compliance. The survey covered export regulatory reform, operations management practices

attitude survey  Operations & Compliance Benchmark Report: Going Global with Regulatory Reform This second annual benchmark study covers U.S. export operations and compliance. The survey covered export regulatory reform, operations management practices, organizational structure, compliance policies, and export management technology. This year’s study looks at the impact of going global with export control reform. Read More
TEC 2012 CRM Market Survey Report: What Organizations Want in Customer Relationship Management Software
New research from TEC shows that interest in customer relationship management (CRM) solutions is surging among small businesses. This report is based on

attitude survey  2012 CRM Market Survey Report: What Organizations Want in Customer Relationship Management Software New research from TEC shows that interest in customer relationship management (CRM) solutions is surging among small businesses. This report is based on aggregate data collected from more than 4,000 completed comparisons of CRM software performed using TEC Advisor. To find out about what companies are looking for in CRM solutions, download the full report. Read More

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