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Software Functionality Revealed in Detail
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 attitude survey


A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

attitude survey  always clear linkage between attitude and behavior. For example, the linkage between customer satisfaction (attitude) and retention (buying behavior) is not often highly correlated. The reasons for this lack of correlation are many and include the fact that the company is not asking the right questions. Moreover, unless the satisfaction scores are extremely high, the customer is vulnerable to brand switching. For these reasons, linking CRM success to increased loyalty or satisfaction once again uses

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » attitude survey

Think You’re Losing Money with Employee Incentives? Think Again!


Today’s human resources (HR) managers are faced with more employee compensation challenges than ever before—and the reason is relatively clear: employees are no longer happy with simply getting a decent day’s wage for a decent day’s work. They want more! As the competition for skilled talent increases, companies must find better and more interesting ways to retain their employees. And as the old

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Won’t Get Fooled Again: The 5 Worst Buzzwords in the CRM Industry Today


Going through our article archives, I stumbled across Glen Petersen’s excellent article A Lexicon for CRM Success. Petersen takes aim at key buzzwords in the CRM industry, and I thought it’d be worth summarizing his list of the worst offenders--and his thinking about why they belong in the trash can. An internationally recognized speaker, writer, practitioner, and thought leader in

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Human Capital Financials: Understanding the Value of the Human Assets within Your Organization


Many companies are still not fully realizing the ROI on their human capital. While people are often spoken of as assets, they are generally treated as costs, because there is no standardized system of valuing them. TEC research analyst Sherry Fox explores how basic accounting principles can apply to human capital management and argues that investing in people is smarter for your company’s bottom line than cutting costs.

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Expedia Relaxes Registration Requirement


The Microsoft Network's travel site Expedia has dropped a requirement that surfers register before being allowed to browse the site. Expedia is not ahead of the curve in finding the right point to place registration, but others will follow its lead.

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Sage SMB Hiring Outlook Survey: Demand Matters


Sage recently announced the results of the Sage SMB Hiring Outlook Survey, which examined the hiring outlook of U.S. small and midsized businesses in 2013. The survey found that of the 973 businesses surveyed, 25 percent reported that they either have hired or will hire in 2013; 47 percent of businesses expect their staffing levels to remain the same in 2013, and 7 percent said they would decrease

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Managing Devices Intelligently: Hurdles Remain, but a Promising Opportunity


This white paper reveals the results of a survey that examined how companies can intelligently manage devices to create value, and to look at implications for improving energy efficiency. While recognizing there are challenges facing smart management of devices, one third of those who responded to a related survey also acknowledged that such efforts could help cut costs or increase profits significantly across many areas of the business. Learn more. Download this white paper now.

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TEC 2013 Market Survey Report: What Organizations Want in Human Capital Management (HCM) Software


This report is based on aggregate data collected from more than 1,800 human capital management (HCM) software comparisons performed using Technology Evaluation Centers' (TEC's) TEC Advisor software selection application. Read this report to see what TEC data reveals about what your peers are looking for in HCM solutions, including customization, delivery model, functionality, and server and database platforms.

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Stepping Up to the Challenge: CMO Insights from the Global C-suite Study


This IBM Institute for Business Value report, based on the responses from a survey of 524 CMOs, focuses on how CMOs are helping their enterprises become more “customer-activated.” Very few CMOs have made much progress in building a robust digital marketing capability. CMOs told us there are three prerequisites to being able to do this: using data analytics to get a much deeper understanding of customers, individually as well as collectively; designing rewarding customer experiences; and capitalizing on new technologies to provide those experiences smartly and efficiently.

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Trigo Helps Suppliers Connect


Trigo believes that suppliers want help in managing online customers and has the survey results to prove it.

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TEC 2012 WCM Market Survey Report: What Organizations Want in Web Content Management


This report is based on aggregate data collected from more than 340 WCM software comparisons performed using Technology Evaluation Centers' (TEC's) TEC Advisor software selection application. According to TEC survey data, organizations today are commonly seeking these functionalities from a WCM system: authentication and security, import and export functionality, search and indexing, and personalization management.

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