Abstract:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable d (...)
Excerpt related to
audit crm:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC ana...
Published:
2012-01-12
Excerpt related to
audit crm:
... capabilities. RRM assemblies can carry multiple revision histories, with an audit trail of change orders and approvals. Because ...
Published:
2012-01-06
Excerpt related to
audit crm:
... Customer relationship management (CRM) – SuperOffice; Dashboards and other Business ... process control (SPC) – InfinityQS; Database Audit – Softtree; Budgeting ...
Published:
2011-12-27
Excerpt related to
audit crm:
... Ariba Exchange community. For example, KPMG is globally recognized as an authority in global tax and audit concerns. KPMG has written ...
Published:
2011-12-14
Abstract:
April 2011 saw the merger of Epicor and Activant Solutions to create a global leader in business software solutions. TEC principal analyst P. J. Jakovljevic sits down with CMO John Hiraoka to discuss the opportunities and challenges created by the merger and the potential synergy of the combined company, (...)
Excerpt related to
audit crm:
April 2011 saw the merger of Epicor and Activant Solutions to create a global leader in business software solutions. TEC principal analyst PJJ.
Published:
2011-11-18
Abstract:
Enterprise configuration management (ECM) is a process to capture data and dependencies about an information technology (IT) infrastructure and to create an audit trail of changes against that infrastructure. The ECM process manages the revision and status of all the digital assets in an IT infrastructur (...)
Excerpt related to
audit crm:
... management (ECM) is a process to capture data and dependencies about an information technology (IT) infrastructure and to create an audit trail of changes ...
Published:
2011-11-02
Excerpt related to
audit crm:
... The system also has a readily accessible and user-friendly audit trail mechanism where authorized users can see all of the changes to records of an employee ...
Published:
2011-10-18
Excerpt related to
audit crm:
... these things to allow CIOs to escape end-of-contract audit issues), but we ... trying to negotiate a purchase of customer relationship management (CRM) sales users ...
Published:
2011-10-05
Excerpt related to
audit crm:
... methodology recommends developing a report (including graphs, data, and charts) that demonstrates full proof of due diligence, as well as an audit trail. ...
Published:
2011-08-31
Excerpt related to
audit crm:
... A secondary (but just as important) reason was to provide audit trails for all the raw data sets arriving from both internal and external feeds. ...
Published:
2011-08-19
Excerpt related to
audit crm:
... and skills to improve productivity and achieve business results , supports certifications with multiple learning pathways , provides flexible audit trails, ...
Published:
2011-08-10
Excerpt related to
audit crm:
... Most vendors have some type of feedback-gathering process or post-implementation audit in place, and customers need something similar as well. ...
Published:
2011-07-06
Excerpt related to
audit crm:
... SharePoint has been proven to be a solid solution where there is a need for an audit trail amongst a high number of approvers, although with a local impact ...
Published:
2011-06-14
Excerpt related to
audit crm:
... As another example, a large number of Microsoft Dynamics CRM users harness ... as foldering (document sets), data integration, case analytics, and audit trails and ...
Published:
2011-05-17
Abstract:
In this spotlight report, TEC Research Analyst Aleksey Osintsev examines GMS Accounting and Financial Management System, which was specifically designed for not-for-profit organizations. Learn all about GMS’s customers and marketing positioning, and how the software addresses the challenges for not-for (...)
Excerpt related to
audit crm:
Vendor Spotlight: GMS Accounting and Financial Management System. Source: Technology Evaluation Centers. Document Type: TEC Report ...
Published:
2011-05-02
Abstract:
In this spotlight report, TEC Research Analyst Aleksey Osintsev examines GMS Accounting and Financial Management System, which was specifically designed for not-for-profit organizations. Learn all about GMS’s customers and marketing positioning, and how the software addresses the challenges for not-for (...)
Excerpt related to
audit crm:
TEC Original Research. Every day, TEC's analysts and software selection experts bring you valuable, accessible, up-to-date research ...
Published:
2011-05-02
Abstract:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of hardware and software licenses. This third and final part of a guide to cloud assets for SMBs reviews various types of cloud configurations and the ramificatio (...)
Excerpt related to
audit crm:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of ...
Published:
2011-04-21
Abstract:
Get a behind-the-scenes look at what mergers and acquisitions means for you—the software buyer—and know the questions you should ask if you find yourself in this situation. Your company has purchased a human resources (HR) software that will improve your business. But you’ve just learned that your s (...)
Excerpt related to
audit crm:
Get a behind-the-scenes look at what mergers and acquisitions means for you—the software buyer—and know the questions you should ask if you find yo...
Published:
2011-04-20
Excerpt related to
audit crm:
... compliance whether it be for the FDA, ISO, or FAA, etc., and they all need a way to meet the requirements as well as ease the compliance and audit processes. ...
Published:
2011-04-18
Excerpt related to
audit crm:
... Week” or “OMW.”. The client company’s goal was to resolve some compliance issues that had emerged during its last audit. It had ...
Published:
2011-03-08