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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

australian financial times  address the need. Leading Australian financial institutions that pioneered self-service have recently moved to bring back into the contact centre key transactions where an agent can add value for the customer, while continuing to automate those which do not benefit from human interaction. Key #6 - Apply Meaningful Metrics Metrics play a significant role in measuring the performance and effectiveness of a contact centre. However, too often the focus is purely on operational issues such as wait times, call Read More

Financial Packages
Financial packages encompass modules for bookkeeping and making sure that accounts are paid or received on time.
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Documents related to » australian financial times


TEC Industry Watch: Enterprise Software News for the Week of July 9, 2012
SOFTWARE SELECTIONSInternational distributor of high-tech metals and alloys selects Epicor ERPIndustry tags: Manufacturing, Wholesale and Retail Trade

australian financial times  with leading ERP software Australian Grand Prix Corporation (AGPC) goes live with Sage 300 ERP and CRM software Industry tags: live event management AGPC, the government agency that arranges and conducts Formula 1 races (and a few other races in Australia),  has implemented and gone live with its Sage 300 ERP (former Accpac) and Sage CRM software solutions. The specifics of its activities are a complex product mix and a temporary venue, according to Jeremy Kann, AGPC's General Manager. This in turn Read More
The Wizardry of Business Process Management - Part 3
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s

australian financial times  & Co ., National Australian Bank (NAB ), and TD Bank Financial Group . Pega’s financial industry knowledge and experience has resulted in solutions to help these customers close execution gaps and improve the following processes: In Bank Card Operations : Multi-channel service; Self-service account opening; Product roll-out; Fraud processing; Customer on-boarding, etc. In Retail Banking : Event-driven marketing; Account opening; New product introduction; Service case management; Specialized Read More
Ambitious Plans and Promises: An Enterprise Software Vendor’s Open Course of Action
Infor has met several of its objectives with Infor Open SOA. The vendor has managed to resolve inherited customer retention issues, move forward with “green

australian financial times  is Dematic , an Australian supplier of integrated logistics and material-handling solutions. The company replaced its existing SAP installation with Infor ERP SL , reportedly implementing it in only 90 days (compared to a 250-day re-implementation of SAP), and thus saving almost half a million dollars in annual licensing costs. Even the current Infor Fast Start 60-day implementation methodology that has been adopted across many Infor products (ERP, warehousing, etc.) has borrowed liberally from the Read More
They do it like that in the Balkans -- Select and deploy ERP, I mean (Part I)
The launch of TEC’s blog has somewhat coincided with my visit to Belgrade, Serbia (what used to be Yugoslavia and then Serbia @ Montenegro) for personal reasons

australian financial times  recent one about the Australian enterprise applications market . Well, it appears that in Serbia (and in all other countries from the former Yugoslavia), there is today still not a mature enterprise applications market per se, as opposed to in the developed Western world. On one hand, the variety of offerings is far from being sufficient, while on the other hand, the prospective buyers’ awareness and education about what and why they really need is not developed either. Consequently, most purchased and Read More
10 Keys to Managing Risk in Perilous Times
In the economist intelligence unit white paper managing risk in perilous times: practical steps to accelerate recovery, you'll find ten key recomme...

australian financial times  Keys to Managing Risk in Perilous Times Risk management was hardly front page news—until last year, when financial markets around the world began to melt down. Now businesses in every industry are scrambling to find ways to address potential weaknesses in their risk identification, assessment, and management policies. In the Economist Intelligence Unit white paper Managing Risk in Perilous Times: Practical Steps to Accelerate Recovery , you'll find ten key recommendations for avoiding the risk Read More
Checklist: Choosing the Right Financial Services Vendor
Today’s economic environment requires you to evaluate whether your current financial institution is in it for the long haul and can offer the full breadth of

australian financial times  Choosing the Right Financial Services Vendor Today’s economic environment requires you to evaluate whether your current financial institution is in it for the long haul and can offer the full breadth of services that you may need. Many of these vital services can be delivered from one source—your bank. Your primary concern in selecting a financial services institution should be the security of your assets and data. Find out what to look for, and what to avoid. Read More
SAP Financial Performance Management
Enterprise performance management (EPM) applications for finance, which are part of the SAP BusinessObject EPM solutions, cover the full lifecycle of

australian financial times  Financial Performance Management Enterprise performance management (EPM) applications for finance, which are part of the SAP BusinessObject EPM solutions, cover the full lifecycle of financial management. The applications integrate enterprise data and processes to streamline traditional finance processes. Read More
IBM Cognos Financial Analytics
IBM Cognos financial analytics solutions provide the tools you need to measure, understand, influence and optimize profitability. These solutions also

australian financial times  Cognos Financial Analytics IBM Cognos financial analytics solutions provide the tools you need to measure, understand, influence and optimize profitability. These solutions also provide a rich, enterprise-wide environment that can help your finance organization impact all lines of business—from sales and marketing to operations and customer service. Read More
Financial Fusion ~ E-Finance Wireless Leader?
Financial Fusion’s expands e-finance possibilities. From this point forward a client can bank anytime, anywhere, without limitation. (Of course your cell phone

australian financial times  Fusion ~ E-Finance Wireless Leader? Event Summary WESTPORT, Conn., /PRNewswire/ -- Confirming its commitment to lead the e-finance marketplace into the rapidly emerging wireless marketplace, Financial Fusion, Inc. announced the formation of its new Web and Wireless Division along with the launch of its patent-pending Total Wireless product family - available for immediate implementation. Financial Fusion's focus on wireless technology will allow financial institutions to provide consumers and Read More
CRM for Financial and Insurance Markets Software Evaluation Report
This CRM Software Evaluation Report supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular

australian financial times  for Financial and Insurance Markets Software Evaluation Report TEC's CRM for Financial and Insurance Markets Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision. This Software Evaluation Report provides Read More
Financial Times
Founded in 1888, Financial Times is an international daily newspaper. The publication focuses on international economic and business news.

australian financial times  Times Founded in 1888, Financial Times is an international daily newspaper. The publication focuses on international economic and business news. Read More
Financial Forecasting and Planning Summit, London UK, June 2-3, 2011
Financial Forecasting and Planning Summit, London UK, June 2-3, 2011. If you're interested in learning about the latest innovations in financial pl...

australian financial times  Forecasting and Planning Summit, London UK, June 2-3, 2011 Financial Forecasting and Planning Summit, London UK, June 2-3, 2011 If you're interested in learning about the latest innovations in financial planning and business forecasting from some of world's leading experts, the Financial Forecasting and Planning Summit is for you! At this two-day summit of forward-thinking business and financial leaders, you'll learn how to: engage senior leadership around financial forecasts and reviews use the Read More
Oracle Financial Analytics
Oracle Financial Analytics helps front-line managers improve financial performance with complete, up-to-the-minute information on their departments' expenses

australian financial times  Financial Analytics Oracle Financial Analytics helps front-line managers improve financial performance with complete, up-to-the-minute information on their departments' expenses and revenue contributions. Read More
TEC 2012 Financial Software Packages for Medium and Large Enterprises Buyer's Guide
Accounting and financial management is one of the most mature enterprise software markets, but that doesn’t mean it’s stopped evolving. TEC analyst Aleksey

australian financial times  2012 Financial Software Packages for Medium and Large Enterprises Buyer's Guide Accounting and financial management is one of the most mature enterprise software markets, but that doesn’t mean it’s stopped evolving. TEC analyst Aleksey Osintsev walks you through the latest developments in financials and accounting solutions and looks at how trends like cloud computing, mobility, and social media are reshaping the industry. The guide also includes feature lists, vendor comparison charts, thought Read More
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