Today’s companies are aware that adopting, promoting, and reinforcing collaboration can have huge time, money, and efficiency benefits. But many organizations fall into the common trap of believing that the simple fact of having adopted collaboration applications will lead them to become a collaborative organization. Collaboration means working with others in an intellectual endeavour, and certainly a business process falls into this category.
of steps, complete with authorization stages, useless wait times, and no transparency or visibility between process partners—a killer of any collaboration effort. This is not due to limitations of the BPM application; rather it is mostly a methodological error on the part of the BPM practitioners implementing the workflow. Management teams who like to exercise power and dominance may favor this kind of control, and an ill-designed workflow can serve this purpose perfectly, resulting in processes that