Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk.com (formerly known as Assistly), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data such as account and sales information with filters to organize the data how they want to view it.
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can integrate with marketing automation, customer relationship management (CRM), enterprise resource planning (ERP), and other back-office systems. Agents can then view the multi-channel sales, marketing, and other interactions of customers when providing support, so they can talk to customers from a place of knowledge and familiarity. Desk.com, which typically competes with Zendesk , is also lower cost compared with Salesforce.com’s Service Cloud; Desk.com's pricing ranges from $3–$50