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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

automated testing freeware  transactions that are easily automated with touchtone technology. While simply adding speech recognition would have helped, some of the general inquiries were for product support information and other less structured data. Easy search and retrieval of data residing in the company knowledge base allowed for a number of these more informational requests to be automated over the phone. Additional value-added services were provided for customers to check repair status, locate stores and service centers, and Read More
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Documents related to » automated testing freeware


Spyware versus Viruses
At first glance, spyware and computer viruses appear to have much in common. But in fact, spyware is a unique challenge. Unlike viruses, the motivation behind

automated testing freeware  infect end users. This automated scanning of the Internet to identify new forms of spyware involves proprietary technologies and a specifi c understanding of spyware and its unique properties. Diffi cult to Remove Once installed on a system, the presence of spyware on the PC can be insidious. While viruses typically take the form of a single executable and might affect a few registry entries, spyware typically impacts multiple registry entries and potentially leaves dozens of application fi les spread Read More
Globally Distributed Software Testing Team Enhances Communication and Simplifies Issue Management with ProjectLocker
TESTCo was accustomed to managing its issue tracking for software testing using Microsoft Excel or one of its customers’ homegrown solutions. But as operations

automated testing freeware  Distributed Software Testing Team Enhances Communication and Simplifies Issue Management with ProjectLocker TESTCo was accustomed to managing its issue tracking for software testing using Microsoft Excel or one of its customers’ homegrown solutions. But as operations expanded, the company realized it needed a better system to manage this process—one that could monitor issues and ensure they were resolved and documented. Using ProjectLockers Issue Manager, TESTCo has benefited by saving on Read More
Xactly Compel
In 2004, recognizing the need for automated sales compensation management in the mid-market and the potential of the software as a service (SaaS) delivery

automated testing freeware  recognizing the need for automated sales compensation management in the mid-market and the potential of the software as a service (SaaS) delivery model, Centive began development of a new sales compensation system. That system was designed to meet the budget and functional requirements of the mid-market, targeting customers with fewer than 4,000 payees. This new on-demand, multi-tenant solution, Centive Compel, was launched as a beta version in 2004, and was in full production by May 2005. Besides Read More
Automated Operations: Five Benefits for Your Organization
Automating computer operations can bring many benefits to your organization's IT management, such as cost reduction, and increases in productivity, availability

automated testing freeware  Operations: Five Benefits for Your Organization Automating computer operations can bring many benefits to your organization's IT management, such as cost reduction, and increases in productivity, availability, reliability, and performance, as well as improved service to end-users. However, implementing automation comes with potential issues—read this white paper to learn more about the benefits and challenges of operations automation solutions, and see tips for understanding, anticipating, and Read More
Segue Software is First to Provide the Capability to Load Test Wireless Applications
The product (SilkPerformer) has been aimed at the e-business market, but with the addition of load testing for wireless devices, we believe Segue Software has

automated testing freeware  Software is First to Provide the Capability to Load Test Wireless Applications Event Summary LEXINGTON, Mass.--(BUSINESS WIRE)--March 28, 2000-- Segue Software, Inc., (NASDAQ: SEGU - news), the leader in e-business reliability solutions, announced that the current version of its flagship product, SilkPerformer, supports scalability testing of Wireless Applications Protocol (WAP) enabled applications. Prior to a wireless application's deployment, SilkPerformer tests the technical viability of critical Read More
Pre-testing Disaster Recovery and Business Continuity Plans: The Network Simulation Solution
Effective IT disaster recovery (DR) and planning is essential for every business. However, IT environments have become so complex that safeguarding the business

automated testing freeware  testing Disaster Recovery and Business Continuity Plans: The Network Simulation Solution Effective IT disaster recovery (DR) and planning is essential for every business. However, IT environments have become so complex that safeguarding the business against disasters can present some major challenges. One way to improve your business disaster recovery planning is by pre-testing DR scenarios using network simulation. Find out how a simulation testing solution can help you better protect your business. Read More
Data Sheet: CarrierDesk
Communication between shippers and carriers can be a challenge, but without an automated solution specially designed for fleet management and load scheduling

automated testing freeware  challenge, but without an automated solution specially designed for fleet management and load scheduling, it’s even more challenging. With a web portal designed to provide efficient communication between shippers and carriers, you can boost the performance of your execution, settlement, and reporting activities—with a quick return on investment (ROI). Learn more. Read More
Nine Questions to Ask 360-system Vendors
Many organizations are searching for automated solutions to support their 360 initiatives. Fortunately, selecting vendors is a lot like making a new hire. You

automated testing freeware  , 360 Initiatives , Automated Solution to Support 360 Initiatives , Inspection System Vendors , Performance Appraisal Systems Vendors , Includes 360 Degree Feedback , 360 Vendor Comparison , Comparing 360 Feedback Application Service , Accounts Payable Vendor Portal , Financial System's Vendor Record , Existing Vendor Numbers , Implemented the Global 360 System , Retail and Wholesale Vendors Feedback , Order Entry System Vendors , 360 Degree Feedback System Selection Guide , Relationships Through Read More
Evans Resource Group
Evans Resource Group (ERG) is a global leader in SOA and BPIC security. Its patent-pending testing, mapping, and monitoring software offerings, combined with

automated testing freeware   Read More
How Software Test Management Tools Can Help You Plan, Control, and Evaluate
Software developers need a powerful tool to control and plan the quality of their software applications. With a solution that offers project analysis, testing

automated testing freeware   Read More
Quality Reassurance: How To Get What You Need from Acceptance Testing
Integrating a new system with your organization places new opportunities, and new risks, at the heart of your business. We look at the thinking and negotiation

automated testing freeware  Reassurance: How To Get What You Need from Acceptance Testing Acceptance Testing Some software is made by the people who use it. Some is bought in bulk. Taking the middle ground are systems that are built on a shared core, but are customized or configured for a unique purchaser. Large commercial technology information (IT) projects typically fall within this group. The software is neatly tailored to an organization, and is different enough to provide strategic value, but is more mature and Read More
Time and Attendance for the Health Care Industry
Time and attendance software collects, tracks, and reports employee hours worked through automated time clocks or other means.

automated testing freeware  employee hours worked through automated time clocks or other means. Read More
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 4
Now that you have planned and assessed your new system, it’s time to explore the next phase of the integration process: design and pre-deployment testing. Part

automated testing freeware   Read More
Rapid7
Founded in 2000, Rapid7 provides a variety of IT security solutions. It focuses on vulnerability management and penetration testing. The company developed its

automated testing freeware  Founded in 2000, Rapid7 provides a variety of IT security solutions. It focuses on vulnerability management and penetration testing. The company developed its vulnerability management solution, Nexpose, to help organizations manage the security threat environment. In 2009, Rapid7 acquired Metasploit, which is a penetration testing platform. Rapid7 put these products together to offer an integrated security risk intelligence portfolio, which it intends to provide organizations with insight into their Read More

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