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Performance-Driven Learning: Putting the Horse Before the Cart to Lead Organizational Growth
In successful organizations today, putting the “horse before the cart” means performance must drive development goals and learning priorities—not the other way

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Configure Price Quote (CPQ)
Configure, price, and quote (CPQ) solutions (sometimes known as quote-to-order, or Q2O, systems) help drive sales effectiveness by supporting configuration and pricing activities and the generat...
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Documents related to » automatic escalation occurs when the initial support call cannot solve


The Transformation of the Lean Enterprise
Over the past 30–40 years, manufacturers have made dramatic leaps in improving their businesses by using lean manufacturing and Six Sigma techniques. The

automatic escalation occurs when the initial support call cannot solve   Read More
State of the Art in TCO: Managing the Total Cost of Ownership
Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate

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Gen Y Talent: How to Attract and Retain the Young and the Restless
Because “Generation Y” will soon make up the bulk of the workforce, companies need to evolve their human resources (HR) programs and services to deliver to Gen

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Building the Supply Chain of the Future
In today’s transformed business world, the push-based manufacturing philosophy and the siloed planning processes of the past are proving insufficient to manage

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The Birds, the B's and the Web
The Internet wing of media giant NBC purchased small business portal AllBusiness.com

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Linked Enterprise Data: Data at the heart of the company
The data silos of today's business information systems (IS) applications, and the pressure from the current economic climate, globalization, and the Internet

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The Right Data at the Right Time
Among top-performing companies, nearly half deliver key information to business users when they need it in the moment. Get the details in this infographic from

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The Dirty Little Secrets of the Warehouse Management System Industry
As you evaluate systems to manage your distribution operations, you’ll want to know everything you can to make the search process better. It’s a small project

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The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience
Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns.

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Safeguarding the Enterprise at the Endpoint
In today’s increasingly connected business environment, IT organizations need to implement an ever-higher standard of security at the network endpoint

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IT Operations: Where the Rubber Meets the Road
Customers and users see the value of IT services only after they’re in operation. Unfortunately, preparation and due diligence doesn’t always mean that you end

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Seeing the Future in Discrete Manufacturing: Paving the Way for Success
The evolution of global discrete manufacturing is ongoing. How executives at manufacturing companies answer questions and anticipate what will be the right

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The Benefits of Running Your Business Software in the Cloud: Strategies for Success
With the growth of cloud computing, businesses must understand their application footprint, how applications and business processes cross departments and lines

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Meeting the Needs of the Multi-X Organization
Multi-site and/or multi-company organizations, referred to here as multi-X organizations, often have to address unique challenges when deploying their

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