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Business VoIP Comparison Guide-The Best of the Best
If you’re shopping for a business voice over Internet protocol (VoIP) phone system, then it’s important you find the right provider for your unique business

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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » automatic escalation occurs when the initial support call cannot solve


Measuring the Success of Lean: Selecting the Best Mileposts for the Never-ending Journey
As manufactures adopt lean principles, the process inevitably involves developing metrics for measuring their progress. But measurements are linked throughout

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The New Role of the CFO: from Bean Counter to Corporate Wizard
Find out in the new role of the cfo: from bean counter to corporate wizard.

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Meeting the Needs of the Multi-X Organization
Multi-site and/or multi-company organizations, referred to here as multi-X organizations, often have to address unique challenges when deploying their

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Beyond the Basics: The Value of Integrated CRM
Customer relationship management (CRM) is more than just software or a set of processes--it's a business culture solidly focused on winning and keeping the

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Managing the Process of Process: Establishing the Right Goals and Improving Operations and Systems to Hit the Mark
North American process manufacturers face increasing challenges related to heightened security, pricing pressures, global competition, and rising costs. Thus

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Seeing the Future in Discrete Manufacturing: Paving the Way for Success
The evolution of global discrete manufacturing is ongoing. How executives at manufacturing companies answer questions and anticipate what will be the right

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Mobile Applications May Be Running the Business, But Who's Running the Apps?
In many organizations, it is workers bringing their own devices into the workplace who are forcing the hand of IT policy makers. But as new devices are coming

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The Magic Is in the Screen
Projection is often seen as the big compromise: you must have either a very powerful and bright projector or a very dark room to achieve high-quality

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The Importance of Mentoring in the Workplace
Oracle HCM luminary Row Henson along with Aaron Green tell the story of their mentor/mentee relationship. Pick up tips for structuring meaningful mentor

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The Power of Cloud ERP on the Food Processing Plant Floor
For food processing companies, a comprehensive enterprise resource planning (ERP) solution offers a clear view of what is happening on the plant floor so they

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Solving the Brain Drain of the Nuclear Industry
Knowledge management requires a platform that identifies all data associated with business processes@and the people that participate in or have responsibility

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Technology and the Lean Enterprise: Building an Infrastructure That Drives the Highest Value to the Customer
Across the industrial machinery and components industry, successful lean initiatives are increasing as manufacturers recognize the key enabler of continuous

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The Wave of the Future for PCB Manufacturing
Few printed circuit board (PCB) companies create dedicated engineering system, and even fewer are successful when they do. Some computer-aided manufacturing

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