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The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1
The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service economy, or the

automation horizons  of type Y!” Simple automation with limited intelligence can even be worse than manual decision-making itself because frequent illogical suggestions by the computer will make an experienced dispatch team question all of its other decisions. This distrust in the system will cause the involved humans to manually intervene and eventually stop using the system altogether. Automation might bring some benefits with small improvements in utilization, efficiency, productivity, and response times. While it is an Read More...

The CMO-CIO Organizational Alignment Mandate
Chief information officer reporting relationships continue to be distanced from the strategy function. The marketing function is experiencing this same

automation horizons  adopter of sales force automation (SFA), in 1986, Petersen led one of the first successful national implementations of SFA in the United States. He has held senior level management positions with system integration and end user organizations. As a consultant, he developed a number of proprietary facilitation techniques to help organizations better understand technology, and how to rally around a single threaded, phased implementation approach. Prior to founding GSP & Associates, Petersen was senior Read More...
Sales Force Automation (SFA)
Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining...
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Documents related to » automation horizons


How to Plan and Manage in Uncertainty and Volatility? Based on Reality and Facts, Duh! - Part 2
Part 1 of this blog series articulated the acute need to bring supply chain planning and execution together so that enterprises can react quickly in an informed

automation horizons  marketing, and customer service automation.  But the evolution of social media does provide a good way to describe the next phase. Initially the focus was on the “social graph” (Who do I know?) which morphed into the “interest graph” (Who wants to know me and do they like me and my offerings?) to facilitate social media marketing. We need to move to the “responsibility (action) graph” (Who can help me resolve an issue?) in order to capture the value of social media in business.  This action Read More...
Enterprise Resource Planning Vendor Gains Connectivity through Acquisition of Plant Intelligence Provider
SAP has gained connectivity to virtually any source on the plant floor and analytical functionality through its acquisition of Lighthammer's products for plant

automation horizons  of ABB , Rockwell Automation , General Electric [ GE ], and Siemens ) acquiring an array of companies and products (such as the former Skyva , Systems Modeling , IndX , and Datasweep ), thus enabling them to build a broader, integrated, single-source MES scope. SAP's acquisition of Lighthammer might suggest that such manufacturing floor ventures of enterprise applications vendors are more than merely the knee-jerk reaction of a long overdue and much anticipated spending increase in the plant-level softwar Read More...
Linking Planning and Execution Systems for Retailers’ Nirvana--Improved Visibility and Fulfillment
Linking an APS to an ERP system, although simple in principle and worth the trouble, is nonetheless a major integration project.

automation horizons  applications covering sales force automation (SFA), field service, telesales, call center, marketing automation, etc. Today's enterprise applications are required, as a matter of course, to address more than the processes taking place within the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) experienced a wake-up call and have long been trying to expand their product offering making it in tune with the ever-changing trends and requirements of the new collaborative econo Read More...
How to Use Automation and Virtualization to Improve Service Levels of Your Applications
Across the globe, IT organizations are hindered by applications that were built in silos with tightly coupled dedicated hardware and software, resulting in

automation horizons  to Use Automation and Virtualization to Improve Service Levels of Your Applications Across the globe, IT organizations are hindered by applications that were built in silos with tightly coupled dedicated hardware and software, resulting in systems which are too brittle to rapidly respond to new directives. The only way out is to create a more dynamic, real-time IT infrastructure—one that allows resources to be quickly repurposed to the most critical tasks. Read More...
The Forrester Wave: Midmarket Sales Force Automation
If you’re evaluating customer relationship management or sales force automation software, this Forrester report is a must-read. Featuring ratings on eight

automation horizons  Wave: Midmarket Sales Force Automation If you’re evaluating customer relationship management or sales force automation software, this Forrester report is a must-read. Featuring ratings on eight leading vendors based on over 150 criteria, the report is valued at over $795 (USD). Get your free copy from Maximizer Software, top-ranked in Forrester’s “current offerings” in areas such as product functionality breadth, setup, usability, integration, and cost. Read More...
Sales Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related

automation horizons  sales methodology, sales force automation (SFA) technology, and customer relationship management (CRM) systems. These vendors range from The Complex Sale , with its GPS software suite, to OnTarget and Wilson Learning with their relationship with Oracle / Siebel 's CRM suite, to Knowledge Advantage and their sales automation process. Some technologically leading-edge sales training and sales process firms, such as Select Selling (based in Dublin [Ireland]), have gone one step further, developing a Read More...
NetSuite OpenAir: PPM for Professional Services Automation Competitor Analysis Report
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers

automation horizons  PPM for Professional Services Automation Competitor Analysis Report A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline and track resources, projects, portfolios, revenues, and the costs of professional services organizations (PSOs), which provide billable services to their clients. Consequently, PPM for PSA provides both the high-level monitoring of project Read More...
The Shortcut Guide to IT Workload Automation and Job Scheduling
The IT landscape has grown into a complex system of servers, networks, locations, products, and processes. Making all these systems work efficiently and

automation horizons  Guide to IT Workload Automation and Job Scheduling The IT landscape has grown into a complex system of servers, networks, locations, products, and processes. Making all these systems work efficiently and securely has become an enormous task. This four-chapter e-book can help you identify the issues surrounding the design, control, and management of jobs, and give you insight into best practices for an efficient, maintainable job scheduling and workload automation system. Read More...
Automation for the New Data Center
Data centers are squeezed by a variety of pressures, such as power consumption, heating, ventilating, and air conditioning (HVAC) requirements, new servers

automation horizons  for the New Data Center Data centers are squeezed by a variety of pressures, such as power consumption, heating, ventilating, and air conditioning (HVAC) requirements, new servers, human error, patching, asset tracking, and more. On top of this, you have to keep up with dynamically changing business requirements. One of the key ways you can address these dilemmas, however, is through server consolidation using virtualization. Read More...
Insider's Guide to Network Automation
In The Insider's Guide to Network Automation, you'll learn about the keys to successful network automation, including.

automation horizons  s Guide to Network Automation Insider's Guide to Network Automation How can you reduce costs and improve the overall performance and stability of your network? Not easily. Networks are complex and prone to security issues, making cost-effective network management an elusive goal. That's why many IT managers are turning to network automation. Good network automation offers superior network management—along with increased efficiencies and reduced costs. In The Insider's Guide to Network Automation Read More...
Delivering Efficiency: Business Processes, Automation, and Integration
Implementing IT solutions that fulfill all corporate requirements requires exhaustive research and analysis. But the reality is that most organizations have

automation horizons  Efficiency: Business Processes, Automation, and Integration Implementing IT solutions that fulfill all corporate requirements requires exhaustive research and analysis. But the reality is that most organizations have neither the time nor the resources to do all this. Indeed, such an approach is largely impractical, since by the time you’ve built your perfect solution, it may already be out of date. So what are your real options? Three words: Business. Process. Integration. Read More...
Should Uniqueness Vouch For Marketing Automation Niche Players?
Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product with proven quick payback may prove the

automation horizons  Uniqueness Vouch For Marketing Automation Niche Players? Event Summary The debate about the future of the marketing automation and management market, as a stand-alone sub segment of the entire customer relationship management (CRM) market, continues, partly owing to mixed signals coming from relevant point solutions providers. On one hand, recent demise and buyout of Xchange by Amdocs (see Xchange Adds To The List Of CRM Point Solutions' Casualties ) was the last in the array of less-fortunate point Read More...

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