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Two Mistakes Most Professional Services Organizations Make-How Metrics and Automation Tools Drive Profits
Many companies strive to effectively measure and analyze their service operations. But while management struggles to measure too many (or too few) metrics, they

automation metrics  Organizations Make-How Metrics and Automation Tools Drive Profits Many companies strive to effectively measure and analyze their service operations. But while management struggles to measure too many (or too few) metrics, they often overlook the basic measurement question: what to track, and how? By using the concept metric perspectives to define what data provides the most insight, you can move closer to a comprehensive metrics strategy. Read More

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Documents related to » automation metrics


Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

automation metrics  Automation , Process Workforce Automation . By building on your investments in IC processes and workforce optimization software - and going beyond traditional data sources to drive these applications - you can do more with less. Executive Summary Increasing Visibility to Improve the Customer Experience Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough Read More
Not Small Change: World-class Financial Automation Delivers Dramatic Benefits
Automating finance processes@such as closing the books, reporting, and other labor-intensive processes@reduces finance costs. By streamlining financial

automation metrics  reported that implementing FVC automation has helped them gain significant competitive advantages in the market. By using financial supply chain technology to improve the key financial metrics and ensure the transparency of business processes, companies can position themselves for innovative growth strategies and strengthen their business relationships, says Viktoriya Sadlovska, a research analyst at Aberdeen Group who authored the study. Deploying improved SCF (supply chain finance) technology helps Read More
Marketing Automation: Coming of Age Slowly
Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve

automation metrics  future of the marketing automation and management market, as a stand-alone sub segment of the entire customer relationship management (CRM) market, continues, partly owing to mixed signals coming from relevant point solutions providers. On one hand, recent demise, and buyout of Xchange by Amdocs (see Xchange Adds To The List Of CRM Point Solutions' Casualties ) was the last in the array of less-fortunate point players. At the time prior to Xchange's assets auction, allegedly over twenty companies Read More
Sales Force Automation Buyer’s Guide
No matter how effective your sales staff is, there’s always room to boost efficiency and increase sales. But how you go about doing so may be a point of

automation metrics  Worksheet , Sales Force Automation Application . Introduction No matter how effective your sales staff is, there's always a desire to boost your reps' efficiency and increase their number of sales. And it's not just a manager's concern; most sales reps are all in favor of increased selling because it translates directly into money in their pockets. But how you go about that may become a point of contention. SFA (Sales Force Automation) comes in many flavors. In too many instances, a product is selected Read More
Understanding the ROI of Marketing Automation
Over the past decade, marketing professionals have seen their field change substantially thanks to advances in technology and the ever-increasing use of social

automation metrics  the ROI of Marketing Automation Over the past decade, marketing professionals have seen their field change substantially thanks to advances in technology and the ever-increasing use of social media. Keeping up with marketing tasks in this new environment of constant connection can be extremely difficult. Marketing automation has emerged as a solution for company leaders who want to focus on generating leads without sacrificing other types of marketing campaigns. For many sales professionals, automation Read More
Driving Sustained Improvements with Supply Chain Metrics and Analytics
Establishing the right metrics framework as part of an overall performance management strategy means companies can break down enterprise-level goals—such as

automation metrics  Sustained Improvements with Supply Chain Metrics and Analytics Establishing the right metrics framework as part of an overall performance management strategy means companies can break down enterprise-level goals—such as order fulfillment and forecast accuracy—into department-level metrics such as on-time delivery and plant utilization. Read about a model that makes it easier to identify, communicate, and replicate the most effective practices. Read More
Expense Management Automation: Making the Right Choice
Expense management automation (EMA) solutions are critical components in an organization’s business strategy, and the right solution can provide both immediate

automation metrics  Right Choice Expense management automation (EMA) solutions are critical components in an organization’s business strategy, and the right solution can provide both immediate and long-term cost savings. EMA dramatically cuts the cost of processing expense reports while increasing employee satisfaction by improving operational efficiency, shortening reimbursement cycles, and ensuring compliance. This report provides details on the many benefits and choices for deploying an EMA solution at your Read More
Automation and Virtualization Increase Utilization and Efficiency of J2EE Applications
As enterprise Java has become more and more pervasive, IT has used Java 2 Platform, Enterprise Edition (J2EE) technologies to build many of its most mission

automation metrics  Hence, the goal of automation and virtualization software: to enable IT to provide applications at required service levels and reduced costs. Read More
Workload Automation: The Key to Managing Windows Server Sprawl
Many companies use data centers running processes across multiple Windows servers using built-in schedulers instead of automating nightly batch streams on a

automation metrics  on other servers. Workload automation using a job scheduling system can save money and reduce complexity in the long term—read this white paper to learn more about solutions to server sprawl . Read More
Business Automation Solutions
Business Automation Solutions, Inc., (BAS) is a premier GoldMine CRM consultant and trainer. Since 1995, we’ve operated as a SMART (Sales, Marketing and

automation metrics  Automation Solutions Business Automation Solutions, Inc., (BAS) is a premier GoldMine CRM consultant and trainer. Since 1995, we’ve operated as a SMART (Sales, Marketing and Relationship Technology) consulting firm that has effectively introduced thousands of professionals to GoldMine CRM and other CRM solutions through consultation, implementation, training, reporting, systems integration and support. We apply CRM “best practices” in industries such as professional sports, software, Read More
Is Cron Limiting Your Automation Strategy?
If you currently use cron to schedule jobs on your UNIX servers, you may have noticed that your job schedule requires a higher degree of flexibility than cron

automation metrics  Cron Limiting Your Automation Strategy? If you currently use cron to schedule jobs on your UNIX servers, you may have noticed that your job schedule requires a higher degree of flexibility than cron can provide. Or, your IT department is required to comply with specific regulations. If this is the case, Skybot Scheduler, the enterprise scheduler for your Windows, UNIX, and Linux servers, may be the solution. Read about some of the advantages of Skybot Scheduler. Read More
Five Metrics Your Business Can't Live Without


automation metrics  Metrics Your Business Can't Live Without Read More

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