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Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

automation project service metrics  the service delivery phase. Automation tools like Enterprise Services Automation, database, and project management tools can serve as enablers to service productization, playing an important role in execution. The overall effort may be significant, and moving in this direction is not risk free. However, many firms will find the results to be well worth the effort. About the Author: The author, Joel Radford, is the founding principal of JB Radford LLC, a management consulting firm advising top management Read More
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » automation project service metrics


Sales Force Automation Buyer’s Guide
No matter how effective your sales staff is, there’s always room to boost efficiency and increase sales. But how you go about doing so may be a point of

automation project service metrics  Guide : Sales Force Automation | SFA Project | SFA Buyer Guide | Sales Force Management | SFA Product | Sales Force Automation Software | SFA Solution | Sales Force Automation Solutions | Focus Sales Force Automation Buyer Guide | SFA Buyer Types | Sales Force Management Functions | Sales Force Automation System | SFA System | Marketing Information System | Sales Force Automation Software Vendors | SFA Product Requirements | SFA Purchase Process | CRM System | Focus Sales Force Automation SFA | Basics of Read More
Not Small Change: World-class Financial Automation Delivers Dramatic Benefits
Automating finance processes@such as closing the books, reporting, and other labor-intensive processes@reduces finance costs. By streamlining financial

automation project service metrics  average company. World-class finance automation results in a 50 percent productivity improvement in accounts receivable and payable processing. Methodology BusinessWeek Research Services (BWRS) launched a research program in spring 2007 to determine the views of finance executives concerning the implementation of finance management best practices and the transformation of the finance department by automating as many transaction processes as possible. This white paper includes in-depth telephone Read More
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New

automation project service metrics  Management | IT Service Automation | IT Service Call | IT Service Configuration Management | IT Service Continuity Management | IT Service Delivery Management | IT Service Desk Tools | IT Service Help | IT Service Level | IT Service Level Agreements | IT Service Level Management | IT Service Levels | IT Service Lifecycle | IT Service Management | IT Service Management Best Practices | IT Service Management Business | IT Service Management Essentials | IT Service Management Framework | IT Service Read More
How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

automation project service metrics  back-office integration | benefits automation | choose maintenance process | choose maintenance project | choose maintenance projects | choose maintenance solutions | choose maintenance tool | choose service maintenance | choose service maintenance application | choose service maintenance software | choose service maintenance software application | choose service maintenance software system | choose service maintenance system | choosing maintenance process | choosing maintenance project | choosing Read More
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

automation project service metrics   Read More
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

automation project service metrics   Read More
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

automation project service metrics  field service mobility,field service mobile device,mobile devices for field service organizations,field service mobile device considerations,field service mobile device purchasing,IFS,IFS Applications Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

automation project service metrics  convert service calls sales,convert,service,calls,sales,service calls sales,convert calls sales,convert service sales,convert service calls. Read More
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

automation project service metrics   Read More
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

automation project service metrics  industry watch, crm, customer service, salesforce.com, service cloud, cx, customer experience, salesforce1, mobile, mobile app, mobile chat, Salesforce1 Service SOS, in-app support Read More
Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

automation project service metrics  IT investments. Sources Managing Automation: “Web Services and ERP,” Vendors must move now to embrace service-oriented architectures or face extinction. November 22, 2004 – by Eric Marks Forrester Research: “Evolve To SOA Using Street-Level Strategy,” September 15, 2004 – by Randy Heffner with Carey Schwaber Managing Automation: “How To Distinguish Web Services From SOAs,” August 19, 2004 – by Jeff Moad Managing Automation: “Mid-Market Vendors Are Tapping Out An SOA Message Too,” Read More
Sales Force Automation (SFA)
Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing

automation project service metrics  Force Automation (SFA) Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. Read More
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

automation project service metrics  oriented Architecture-Savior or Nemesis? Service-oriented Architecture—Savior or Nemesis? If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Hitachi Consulting UK Named as 2009 Microsoft Partner of the Year for SOA and Business Process Source : Hitachi Consulting Resources Related to Service-oriented Architecture—Savior or Nemesis? : service-oriented architecture (SOA) (Wikipedia) Service-oriented Architecture—Savior or Read More
Business Process Automation
The speed of business today is growing exponentially. Consequently, organizations are generating incredible amounts of information around the clock. Yet vast

automation project service metrics  Process Automation The speed of business today is growing exponentially. Consequently, organizations are generating incredible amounts of information around the clock. Yet vast percentages of this data remain unstructured, meaning that users cannot leverage it to deliver business efficiency or advantage. Learn how you can better manage and deploy information for operational productivity. Read More

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