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Documents related to » automation solution integrator


Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

AUTOMATION SOLUTION INTEGRATOR: areas like sales force automation (SFA), marketing automation, contact center, and help desk applications by providing knowledge-based solutions that improve service delivery. Although still an emerging software category, existing SRM customers include some of the largest companies in the world, and SRM products have reportedly enabled these companies to reduce operating and service delivery costs, improve customer satisfaction, and increase revenues. Here is an illustration: A service call (customer inqu
9/4/2009

An Analyst s View of Process Industry SMB Challenges
Process manufacturing industries have distinct needs from an enterprise resource planning (ERP) system. Here’s an overview of what process manufacturing requires from an ERP solution, including business intelligence capabilities.

AUTOMATION SOLUTION INTEGRATOR: An Analyst s View of Process Industry SMB Challenges An Analyst s View of Process Industry SMB Challenges TEC staff - September 7, 2009 Read Comments The process industry provides many of the products we use in our daily lives for food, shelter, and health. Such products are created as materials and transformed through the use of energy resources and chemical products. In addition, the process industry manufactures products that are essential to advanced industries such as computing, biotechnology,
9/7/2009

Epicor s Mid-Market Pitch Becomes Higher For (One) ScalaPart Two: How Scala Complements Epicor
The merger looks like a positive move for both companies and their customers, since Epicor obtains a foothold in some complementary geographic regions, and in certain discrete manufacturing and service industries it has not really penetrated in the past by acquiring a reasonably run vendor without much excessive baggage.

AUTOMATION SOLUTION INTEGRATOR: Epicor s Mid-Market Pitch Becomes Higher For (One) Scala Part Two: How Scala Complements Epicor Epicor s Mid-Market Pitch Becomes Higher For (One) Scala Part Two: How Scala Complements Epicor P.J. Jakovljevic - December 14, 2004 Read Comments How Scala Complements Epicor Epicor Software Corporation (NASDAQ: EPIC) and Scala Business Solutions (formerly Euronext: A.SCALA, delisted in July 2004), an Amsterdam, the Netherlands-based provider of collaborative enterprise software for mid-size enterprises and
12/14/2004

Pricing Management Vendor Must Show Proven Payback from Clients
Vendavo’s recent growth is due to its reseller partnership with SAP, and the segmentation and optimization functionalities of its pricing solutions. But the vendor needs to stay on its toes, at least until its role in lifting almost every client profit margins is proven.

AUTOMATION SOLUTION INTEGRATOR: Pricing Management Vendor Must Show Proven Payback from Clients Pricing Management Vendor Must Show Proven Payback from Clients P.J. Jakovljevic - May 5, 2008 Read Comments Vendavo ’s reseller partnership with SAP in providing a price and margin management (PMM) solution has proved to be of benefit to both companies. Vendavo alone has experienced recent strong growth, more than doubling its customer base. Vendavo’s contribution to this lucrative reseller partnership involves the functionalities of
5/5/2008

Oracle Further Orchestrates Its SOA ForaysPart Four: SOA and Web Services
The battle for the dominance in service-oriented architecture (SOA) and Web services has nonetheless so far largely been a war of words without the clear winner yet (and not any time soon), as many underlying Internet-based standards have emerged only recently.

AUTOMATION SOLUTION INTEGRATOR: Oracle Further Orchestrates Its SOA Forays Part Four: SOA and Web Services Oracle Further Orchestrates Its SOA Forays Part Four: SOA and Web Services P.J. Jakovljevic - March 17, 2005 Read Comments Web Services A Challenge Oracle has caught up with its competitors in terms of its platform development strategy, owing to its notable infrastructure strategy, including the Oracle Application Server 10g , and its integration set made up Oracle Integration InterConnect , Oracle BPEL Process Manager , Oracle
3/17/2005

A Guide to Selecting Process Enterprise Resource Planning Software
Today, the issue of regulatory compliance touches every enterprise, and process manufacturers are no exception. To answer the challenge of this new reality, vendors now offer enterprise resource planning systems with far more features and functionality than ever before. But how can an organization choose the right system to meet its business needs?

AUTOMATION SOLUTION INTEGRATOR: A Guide to Selecting Process Enterprise Resource Planning Software A Guide to Selecting Process Enterprise Resource Planning Software David Bourque - August 14, 2009 Read Comments In today s global economy, manufacturers are facing new challenges. One of the main issues today s manufacturers must contend with is compliance. As new chemical engineering meets present-day demands in such industries as food and beverage, pharmaceuticals, and textiles, manufacturers must now adhere to both domestic and
8/14/2009

What the Revolution in ERP for Distribution Means to Your Organization
Today, globalization is becoming a way of business. With big-box retailers, supplier relationship management (SRM) has become an important component in how organizations conduct business. In this podcast, Rodney Winger from Epicor discusses ERP - distribution software and SRM solutions.

AUTOMATION SOLUTION INTEGRATOR:
7/23/2007 4:01:00 PM

Sage 100 Standard ERP (v. 4.5) for Mixed-mode Manufacturing ERP Certification Report
Sage ERP MAS 90 (v. 4.5) product certification report. Assisted online evaluation of mixed-mode manufacturing ERP solutions. Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of mixed-mode manufacturing enterprise resource planning (ERP) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

AUTOMATION SOLUTION INTEGRATOR: Topics:   Accounts Payable Automation,   Accounts Receivable Automation,   Budgeting,   Financial Planning,   and Analysis,   Gain/Loss Reporting,   General Ledger,   SQL,   Discrete Manufacturing,   Costing/Part Definition,   Field Service,   Product Data Management,   Product/Item Configurator,   Production Planning,   Shop Floor Control,   Formula/Recipe,   Process Simulation,   Product Information Management (PIM),   Purchasing Management,   Quality Management,   Sales
3/13/2012 11:23:00 AM

The ERP Market 2001 And Beyond – Aging Gracefully With The ‘New Kids On The Block’
Although we believe that exorbitant growth rates are a matter of the past, growth will remain the word associated with the ERP market in the 2000’s. ERP will, however, have to share the spotlight with the fast growing adolescent ERP-adjacent areas like SCM, CRM and e-procurement.

AUTOMATION SOLUTION INTEGRATOR: are in the control automation market of the 1960s and 1970s and the manufacturing requirements (MRP) planning software market of the 1980s. This evolved into the ERP of the 1990s (see The Essential ERP - Its Genesis & Future , for more details). Leading vendors of these ERP solutions include SAP, Oracle, PeopleSoft, J.D. Edwards, Baan (now a division of Invensys ), GEAC Software Corporation, SCT Corporation , Intentia , Microsoft Great Plains , Lawson Software, QAD , IFS , SSA Global Technologies ,
10/3/2001

How Good is SAP BusinessObjects Edge Business Intelligence?
Simply use TEC Advisor to compare BusinessObjects Edge BI against two other BIsolutions of your choice.

AUTOMATION SOLUTION INTEGRATOR: How Good is SAP BusinessObjects Edge Business Intelligence? How Good is SAP BusinessObjects Edge Business Intelligence? BusinessObjects Edge Business Intelligence is a comprehensive BI solution from SAP, one of the world s largest business software vendors. So it has to be good, right? The marketing material sure says it is. But it s not whether SAP BusinessObjects Edge BI is good software, but whether it s good for the particular needs of your organisation in the UK . At the end of the day, that s what
8/23/2011 11:02:00 AM

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions?Part Two: ACCPAC s Recent Product Enhancements
Businesses wary of larger initial upfront investments can start with an easily affordable subscription at ACCPACcrm.com and have the knowledge that any investments in their data, customizations, and training are fully protected should they later need or want to move their solution on-premises.

AUTOMATION SOLUTION INTEGRATOR: by providing sales force automation (SFA), call center automation, marketing automation, customer and partner Internet self-service, and integrated workflow. As indicated earlier, ACCPAC CRM is also a completely Web- and wireless-based CRM solution, providing the above-mentioned functionality through a web browser, PDA or wireless application protocol (WAP) enabled device, allowing thereby users to access and update the system at anytime, and from almost anywhere. Available in three editions (i.e., Small
6/3/2004


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