A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.
in this space, notably Avaya, Genesys Telecommunications, Oracle, Verizon Business, that have put signii cant investment into their security structures. In fact, many small to medium- size businesses would be hard-pressed to put the same high-cost security precautions in place. The hosted-delivery model may be taking the world by storm, but companies in search of an on-premise solution can take comfort in the fact that many vendors, including Avaya, Nortel Networks and Alcatel- Lucent, of er both