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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 axapta crm


Managing Your Supply Chain Using Microsoft Axapta: A Book ExcerptPart One: Sales and Operations Planning
Managing Your Supply Chain Using Microsoft Axapta provides an overall understanding of how the system fits together to run a manufacturing or distribution

axapta crm  Supply Chain Using Microsoft Axapta by Dr. Scott Hamilton. The book can be ordered on amazon.com. Part Two will discuss Understanding Planning Calculations . Part Three will present Common Scenarios . Part Four will propose Guidelines and Case Studies . Reprinted with permission from McGraw-Hill Identifying Demands Sales orders identify actual demands. Actual demands drive all supply chain activities when visibility of the sales order backlog exceeds the cumulative lead-time to obtain and ship a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » axapta crm

Managing Your Supply Chain Using Microsoft Axapta: A Book Excerpt Part Four: Guidelines and Case Studies


The lack of effective game plans is typically cited as a leading cause of poor system implementation. The following guidelines provide suggestions for improving the effectiveness of sales and operations planning (S&OP) game plans.

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Managing Your Supply Chain Using Microsoft Axapta: A Book Excerpt Part Two: Understanding Planning Calculations


The S&OP game plans drive coordination of supply chain activities based on planning calculations. The primary coordination engine-termed the master scheduling task-generates a set of requirements data and suggested action messages, and the system supports multiple sets of requirements data for simulation purposes. Further explanation starts with a review of all demands and supplies considered by planning logic, and then proceeds to an overview of the planning calculations.

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Managing Your Supply Chain Using Microsoft Axapta: A Book Excerpt Part Three: Common Scenarios


The nature of a sales and operations planning (S&OP) game plan depends on several factors, such as the need to anticipate demand, the item's primary source of supply, and the production strategy for manufactured items. Consideration of these factors can be illustrated with several common scenarios.

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Microsoft Axapta: Design Factors Shape System Usage Part Three: Manufacturing Environments


If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note provides an overall understanding of how the system fits together to run a business. This section reviews the major design factors affecting system usage in a manufacturing environment.

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Agiline CRM


Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer care (service and support), sales, marketing, and other functions that touch your customers. Agiline CRM helps make the most of all your relationships by uniting people and processes with technology for serving your daily customers, distribution channels, suppliers, and internal customers. Agiline CRM features provide integration with other front-office and back-office applications. To help your mobile representatives, Agiline provides a disconnected version that allows complete access to customer information.  

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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)


Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily occurrences of vendors announcing alliances that never materialize. However, it doesn't happen every day that a potential high-profile alliance gets called off at the 11th hour and in favor of an overlooked in-house solution. The

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TEC 2015 Certification Report Zavanti CRM


Zavanti CRM is now certified by TEC for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. Zavanti CRM covers the full customer engagement cycle—from capturing and qualifying a lead, to converting the lead into an opportunity and tracking the state of the opportunity with commercial information, to further converting that opportunity into a project.

Zavanti's front-end CRM system is an adaptation of Microsoft Dynamics CRM. Zavanti CRM leverages most Microsoft Dynamics CRM's out-of-the-box functionality and adapts it for the professional services and property development verticals.

Besides the typical CRM functionality (sales, marketing, and support), Zavanti CRM includes capabilities that support professional services teams with their delivery efforts.

TEC research analyst Raluca Druta gives on overview of the product in the Zavanti CRM certification report. You'll also find detailed functionality graphs comparing Zavanti CRM to competitor solutions in the major CRM functionality areas for professional services and property development.

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Microsoft Axapta: Design Factors Shape System Usage Part One: User Interface and Customization


If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note provides an overall understanding of how the system fits together to run a business.

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Infor Epiphany


Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.  

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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)


Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships. Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA, but the analysis of this

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