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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

b part 12  knowledge, or geographical location. B   B2B - Business to Business . Represents business that is conducted primarily between two businesses. B2C - Business to Customer . Represents business that is conducted between a business and end users or customers. Bluetooth - A wireless protocol that allows two objects to communicate with each other, transferring data and transmitting information without having to point at each other as today's devices equipped with IrDA technology do. BPR - Business Process Read More
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Documents related to » b part 12


Selecting PLM Software Solutions Part 2 - Problem Overview
Past experience shows us that the vast majority of enterprise technology evaluations run over time and budget, and once selected, the majority of the

b part 12  the viewpoint of the Buyers and Vendors. Part One Lessons Learned from Previous Enterprise Software Selections Part Two Overview of the Problems in Selecting PLM Software Part Three Presents a Solution Part Four Presents Examples of Applying the Solution Part Five Makes User Recommendations Problem Overview Prospective customers typically struggle with the following issues when selecting enterprise technologies: Their selection project teams have no effective way to define their business requirements and Read More
Supplier Logistics Management (SLM) Part 2
Supplier Logistics Management (SLM) offers the opportunity for considerable improvement in efficiency as well as cost reductions. SLM enables companies and

b part 12  senior management the silver bullet they are looking for to minimize operational inefficiencies, reduce costs and gain a sustainable competitive advantage. This is Part Two of three-part note. Part One covered how Technology Enables Supplier Logistics Management. Parts Two and Three cover the Seven Fundamental Issues Targeted by Supplier Logistics Management. (1) Kraft In Sync with Shaw's Supermarkets' Consumer Goods Technology, Ralph Bernstein, June 2001 (2) Unexplainable Losses' Traffic World, John Read More
Data Management and Business Performance: Part 1-Data
Research for one of my projects led me to ask both software vendors and customers about the factors most important to software users in the selection of a

b part 12  Management and Business Performance: Part 1-Data Research for one of my projects led me to ask both software vendors and customers about the factors most important to software users in the selection of a business intelligence (BI) solution. Two topics resounded: the use of BI tools to improve data management and business performance management. Consumers are continuously looking for innovative ways to move, store, and improve the quality of their data as well as to ways to capture the most valuable Read More
Global Trade Applications in Global Credit Crunch - Part II
Part I of this blog series analyzed the appropriateness of global sourcing and spend management applications for helping companies improve their cash flows and

b part 12  Breed GTM discussion will be the topic of Part III of this blog series. In the meantime, what are your views, comments, opinions, etc. about the current economic climate in your region, and about the above-mentioned GTM experts' opinions? What are your (best) GTM practices as well as experiences with particular relevant applications? Read More
Deltek's Second Bite at the IPO Cherry (Part IV)
Part III of this blog series analyzed the relatively recently launched Deltek Vision 5 [evaluate this product] and Deltek Costpoint 6 [evaluate this product

b part 12  s Second Bite at the IPO Cherry (Part IV) Part III of this blog series analyzed the relatively recently launched Deltek Vision 5 [ evaluate this product ] and Deltek Costpoint 6 [ evaluate this product ] suites. It also tackled the related potential opportunities for Deltek. For one, key up- and cross-sell opportunities should come from: Additional modules, especially from the newly minted Deltek EPM [ evaluate this product ] suite: The majority of new Deltek customers initially purchase a single Read More
Nothing Succeeds Like Success(Factors) - Part 3
Part 1 of this series introduced SuccessFactors, a public provider of software as a service (SaaS) talent management solutions. The article first analyzed the

b part 12  market size (i.e., US$35.6 billion, as mentioned in Part 1 ) could be utterly incorrect and inaccurate, or otherwise not come to fruition. In any of these possible cases, SuccessFactors may not realize the benefits of this anticipated market opportunity. Adding salt to the wound, the company has a history of losses and may not achieve or sustain profitability in the future. In fact, the company has incurred significant losses in every fiscal period since its inception in 2001. The losses and accumulated Read More
Saba Software: All about People (Cloud) - Part 2
Part 1 of this series introduced Saba Software, a public provider of what it calls “People Cloud,” which constitutes a new class of business-critical software

b part 12  Software: All about People (Cloud) - Part 2 Part 1 of this series introduced Saba Software , a public provider of what it calls “People Cloud,” which constitutes a new class of business-critical software that combines enterprise learning, talent management, and collaboration technologies. The post first described the vendor’s slew of industry rewards and accolades at the recent 2011 Enterprise 2.0 conference in Boston and related events. Then, I discussed the need for the “People Cloud” that Read More
Lean Manufacturing: Part Two
Part One of the

b part 12  lean principles, and the benefits of lean manufacturing. Here, in Part Two, you'll be taken through the action stage of lean practices: implementing lean. Understand the 5S program toward implementing lean and begin laying the foundation of a discipline that is necessary for effective implementation of more complicated lean tools such as kanban. Read More
Mega-Vendors Warming Up to the Cloud - Part 3
Part 1 of this blog series depicted the three evolutionary phases (or waves) of software as a service (SaaS) and the adoption of cloud computing. The post ended

b part 12  most notably  SAP Business ByDesign . Part 3 of this blog series analyzes recent SaaS initiatives by mainstream mega-vendors with some concrete examples. Mega-vendors’ Hybrid Approach Indeed, what about the vendors with immensely broad application suites and vast install bases of large  on-premise software  customers? Delivering applications in a hybrid on-premise/on-demand model (also referred to as  software plus services ), where SaaS applications are fringe add-ons to the on-premise foundation Read More
Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

b part 12  KANA Gotten Its Mojo Back? - Part 2 Part 1 of this blog series presented the opportunity of  service economy  and associated complexity of providing consistently an experience of  customer service excellence . The article then introduced KANA Software , a provider of Service Experience Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being founded in 1996, it has experienced periods of ups and downs. Having been acquired and Read More
The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

b part 12  a cost of doing business. The third and final part of this blog series will conclude with the potential benefits of the SKM solution and its competitive landscape. In the meantime, what are your views, comments, opinions, etc. about KM deployments in general, and about Servigistcs’ SKM per se? Read More
UNIT4: The (Largely) Untold Story - Part 2
Part 1 of this series started with my invitation by UNIT4 (formerly Unit 4 Agresso), the second-largest business applications provider in continental Europe, to

b part 12  my attendance of UNIT4’s Boston tour and the UK user event helped me at least allay any initial doubts about CODA’s future and UNIT4’s commitment that I might have had (as mentioned in Part 1 ). In hindsight, my initial knee-jerk assessment was way off the mark. UNIT4’s on-premise CODA Financials business continues to provide excellent customer service, while new product updates are being delivered regularly, and the product has a highly professional and experienced team. In fact, not only does Read More
Partner-Friendly Oracle Update - Part 2
Part 1 of this blog series outlined Oracle’s recent (and seemingly genuine) change of heart and approach towards partnering. The analysis then moved into Oracle

b part 12  Oracle” blog ( some blog entries were mentioned in Part 1) , is also dedicated to inform Remarketers about the latest success stories. Enabling Resellers and Attracting the “Little Guy” with Freebees In order to further plant its seeds in the lower end of the market, Oracle also offers an easy-to-use Web-based rapid application development (RAD ) tool for the Oracle database. Using only a Web browser , users can develop and deploy secure professional applications. To that end, Oracle Application Read More

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