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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 baan field service


The Convergence of ERP and Field Services-One Vendor’s Leadership
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for

baan field service  Houston, Texas (US), with Baan Manufacturing and Logistics modules as his main field of expertise. At CAP Gemini, Jakovljevic was involved in system demonstrations, software gap analysis for prospective clients, and Baan implementation assignments. Before joining CAP Gemini, Jakovljevic was employed as a senior consultant for Deloitte & Touche Consulting Group in Johannesburg (South Africa), where he specialized in Baan Manufacturing and Logistics modules, and engaged in the processes of enterprise

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Baan Resurrects Multi-Dimensionally Part 1: Recent Announcements


Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to former ERP stardom given the company's recent product enhancements, new partnerships and customer base retention/expansion initiatives?

baan field service  On the same day, Baan launched its new iBaan E-Configuration Enterprise solution. The new Internet-enabled thin client solution should help global organizations in mass customization environments to streamline their sales processes by providing customers, business partners, field salespeople, or call center operatives with an interactive, real-time guided configuration model. iBaan E-Configuration Enterprise can reportedly provide instantaneous feedback on any product selection made, even in complex Read More

Baan Yet Another ERP Vendor to Find a Sanctuary Under Invensys’ Wing


On June 1, languishing Dutch ERP vendor The Baan Company finally found a 'knight in shining armor'. British automation equipment maker Invensys has agreed to pay $2.65 per share for Baan. The deal is valued at approximately $709 million.

baan field service  and the acquisition of Baan and integration into ISS will create a leader in the business applications solutions field with a strong focus on the manufacturing and industrial sectors. Commenting on the Offer, Pierre Everaert, Interim Chief Executive Officer of Baan, said: We think this is an excellent outcome for shareholders, customers and employees. Invensys is a company that is committed to maintaining our strong R&D capability and our leadership position in technology, which has always been the Read More

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Baan and Parent Company, Invensys


Baan is now iBaan, fully focused on the Internet via Portals and web technologies, across CRM, ERP, and SCM spaces.

baan field service  spaces. In February 2001, Baan added iBaan E-Service Remote , a web-based solution that enables a company's field force with the ability to document field actions and results on a laptop, PDA, or desktop computer for later synching with the main database. The Vision  Baan is now iBaan, fully focused on the Internet via Portals and web technologies, across CRM, ERP, and SCM spaces. Every product has been renamed with a leading 'i'. The list includes: iBaan Sales - Including ERP, Product Configurator and Read More

Fast-track ERP Implementation: Advice from the Field


The common perception is that top-tier enterprise software takes years to implement. This is true for more complex solutions. But other applications, when combined with effective project management by capable professionals, can be rolled out rapidly when it counts—like after a merger or acquisition. Get tips for a speedy enterprise resource planning (ERP) implementation, from a company that lived to tell the tale.

baan field service  Selection Process | ERP Baan | ERP Benefits | ERP Benefits Selection Process | ERP Business | ERP Business Process | ERP Change Management | ERP Checklist | ERP Checklist Process | ERP Comparison | ERP Comparison Selection Process | ERP Comparisons | ERP Comparisons Selection Process | ERP Construction | ERP Construction Selection Process | ERP Consultant | ERP Consultants | ERP Consulting | ERP Cost | ERP Cost Benefits | ERP Cost Selection Process | ERP Costs | ERP Costs Selection Process | ERP CRM | Read More

Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain


Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

baan field service  lean manufacturing,supply chain management,SCM,service level agreement,SLA,SLA negotiation,supply chain,compliance,safety regulations,technical support,training,outsourcing,service and support,implementation,implementation team Read More

Service Performance Insight


Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

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It Is Possible - SAP And Baan Strange Bedfellows


Baan keeps on showing us wonders are still possible. The OEM alliance with its nemesis SAP was all but inconceivable a year ago.

baan field service  Possible - SAP And Baan Strange Bedfellows It Is Possible - SAP And Baan Strange Bedfellows P.J. Jakovljevic - July 19, 2001 Event Summary What may have seemed impossible not so long ago, happened on July 3 - two former ERP foes have entered into an OEM relationship. SAP Portals, Inc. , a provider of enterprise information portals and business intelligence products and wholly owned subsidiary of SAP AG (NYSE:SAP), the leading provider of business software solutions and Baan, the recently resurrected Read More

The Executive Buying Guide to Employee Self-service


Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and payroll information. It often includes time-off management, and can serve as a central portal for communicating company documents and announcements. ESS disperses routine tasks back to the level of origination--employees and their managers.

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Service Parts Planning RFI/RFP Template


Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology

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Self Service Business Intelligence


Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self service BI underlies the foundation of a successful business solution and how to approach deployment of such as solution.

baan field service  Ziff Davis,Ziff Davis white paper,self service BI,self service business intelligence,data repository Read More

Zef Scientific Selects IFS Enterprise Service Management


IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business.

baan field service  Scientific Selects IFS Enterprise Service Management IFS has announced that Zef Scientific, Inc. , a multi-vendor service provider for high-performance liquid chromatography–mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business. Deployment includes Zef Scientific’s headquarters in San Diego, California, and other offices in North Read More

The Evolution of IT as a Service


Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

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Understanding Reverse Logistics in Field Service Management


This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper.

baan field service  Reverse Logistics in Field Service Management This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More

Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

baan field service  Landscape Report: Field Service Management If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More