While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation (SFA), marketing automation, and field service/call center management.
baan product configuration
CRM application vendors, including Baan 's acquisition of Aurum , PeopleSoft 's acquisition of Vantive and J.D. Edwards ' acquisition of YOUCentric (see PeopleSoft Buys CRM specialist Vantive for $433 Million and J.D. Edwards Fires Siebel, Hires YOU ). In addition, Oracle , SAP , Cincom Systems and Intentia , to name only some, have painstakingly gradually introduced their own CRM application suites, which have been increasingly attaining the full-fledged CRM product statuses. With a possible exception