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Baan Resurrects Multi-Dimensionally Part 2: Alliances & Support
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth migration path for existing

baan support  Support On October 19, Baan announced a new migration program that will support existing Baan users as they upgrade to the next generation iBaan suite of Internet-enabled solutions. The Concerto! program includes the availability of a new range of conversion software, the introduction of user incentive schemes, strategic product roadmaps and comprehensive consultancy services. This strategy is aimed at enabling existing customers to protect their investment in Baan technology and at helping provide a Read More...
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Documents related to » baan support


Is Baan Showing Signs of Life After Death?
On September 20, Baan, an ERP vendor recently believed to be deceased, won its first new contract since being acquired by Invensys. The British Defence

baan support  given that we expect Baan service and support to continue to suffer in the short term owing to continuing restructuring throughout the organization. We expect support services to improve in nine months time at the earliest. However, identifying and approaching your local Invensys/Baan sales representative and asking for assurances and firm commitment to future service and support would be the best course of action at this stage. Until the new product strategy is crystal clear, we advise potential users Read More...
SSA Seeks Support from Synquest


baan support  Oracle, PeopleSoft and even Baan, all of whom are aggressively pursuing the mid-market. J. D. Edwards, though later to market with its own Unix-compliant offering, OneWorld (late 1996), has managed to make some inroads into the Unix market. In the short term, SynQuest is unlikely to derive significant benefits from the alliance as the existing BPCS Unix installed base is very small. If the companies are successful in quickly integrating their products, then SSA gains an advantage only if it can convince Read More...
Baan Seeking A New Foster Home -- A Déjà vu Or Not Quite? Part Two: Baan Under Invensys
Baan's phase under Invensys, after a turbulent three years that have seen considerable people, market and technology change, and considerable worthwhile

baan support  been undertaken to position Baan to address its nemesis of the past -- poor customer support and satisfaction. Because of four years of cumulative aggregate growth rate (CAGR) over 80% and significant functional enhancements, Baan's implementation services network had been stretched and inexperienced in the 1990s. However, still with more than 1,000 R&D employees (that were unaffected by the multiple waves of restructuring) enhancing the product quality and functionality, Baan may stand a chance to renew Read More...
Baan - What Will The Future In Invensys’ Stable Bring? Part 2: Evaluating Baan
Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise software applications map. However,

baan support  given that we expect Baan service and support to continue to suffer in the short term owing to recent restructuring throughout the organization. We do expect support services to improve in 6-12 months time at the earliest. However, identifying and approaching your local Invensys/Baan sales representative and asking for assurances and firm commitment to future service and support would be the best course of action at this stage. Until the new product strategy, particularly regarding e-business and Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

baan support  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More...
Releasing Resources to Support Growth: The Long-term Benefits of Finance Transformation
Senior finance executives in all industries recognize the long-term benefits of transaction-processing automation on resource allocation. Transaction automation

baan support  Resources to Support Growth: The Long-term Benefits of Finance Transformation Senior finance executives in all industries recognize the long-term benefits of transaction-processing automation on resource allocation. Transaction automation frees time and resources that can be allocated for decision support and financial planning and analysis. The result: sustained, profitable top-line growth and risk reduction. Find out other benefits of improving your back-office processes through automation. Read More...
Top Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture
Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal's integrated talent management platform to bring its primary processes, including

baan support  Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal's integrated talent management platform to bring its primary processes, including employee performance and goals, succession planning, compensation, and 360 feedback, into a single technology platform. Find out how SumTotal helped Lion Nathan support its market-connected achievement culture, while promoting leaders from within the Read More...
Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

baan support  the Total Cost of Technical Support for Enterprise Applications Originally published - November 20, 2006 Enterprise software selection is a big decision for any organization. Licensing fees are costly, and choosing the software that matches the company’s business model can be a daunting decision. If the enterprise decides to go with a particular vendor, and the vendor does not deliver, the company will incur a large financial loss. Thus, when selecting an enterprise software solution, there Read More...
What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing

baan support  Are the Support and Maintenance Options? Enterprises can remain at the mercy of vendors' high-priced support and maintenance (S&M) agreements for only so long. If vendors continue playing hardball with their customers, they are likely to face substantial customer defections, with customers seeking alternative options. To learn more about software maintenance and support, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer the Read More...
Make 'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems
To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system

baan support  'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system (ERMS) project you need to know the pain points of all the departments in your organization. By asking the right questions of each department you’ll be able to develop your business case and create a persuasive analysis on Read More...
Choosing the Right ERP Solution to Support a Global Business
Businesses have a variety of strategies to select from when implementing enterprise resource planning (ERP) systems across their global organizations. The

baan support  the Right ERP Solution to Support a Global Business Businesses have a variety of strategies to select from when implementing enterprise resource planning (ERP) systems across their global organizations. The choice of configuration can have a profound impact on visibility across the organization, as well the cost and complexity of implementing and supporting the solution. This white paper describes the three principal choices. Read More...
How to Develop, Maintain, and Support a Quality Management and Development Process
The task of defining test plans, acceptance criteria, and testing deliverables and processes for any software development effort can raise many challenges

baan support  to Develop, Maintain, and Support a Quality Management and Development Process The task of defining test plans, acceptance criteria, and testing deliverables and processes for any software development effort can raise many challenges. Choosing a tool to help support these practices not only can help to alleviate the burden placed on those involved, but it can add efficiency, organization, and the foundation for success. Find out how one company benefited from implementing a quality initiative. Read More...
Frankford Candy Improves Its Business Flexibility with Expert Service and Support


baan support  Candy Improves Its Business Flexibility with Expert Service and Support Read More...

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