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Back Office and Operations
Today, almost every company must address processes such as technical support, customer service, and other administrative tasks. These processes fall under the

back office  under the heading of back office and operations, and for many organizations, they account for a high percentage of overall operating costs. Those costs—combined with volatile global economic conditions and fierce competition for markets and business segments—are forcing companies to constantly improve back office and operations processes to better address their specific needs, reduce costs, and increase productivity and profitability. Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » back office


Oracle Integrates Front and Back Office with Applications 11i
On September 27, Oracle took a major step towards providing a fully integrated front and back office applications suite by launching Oracle Applications 11i at

back office  Integrates Front and Back Office with Applications 11i Event Summary On September 27, Oracle laid out the details of its Oracle 11i application suite, which adds new application modules and integrates enterprise resource planning, customer-relationship management, supply-chain, and E-business applications in a single database. The new release, unveiled at the Oracle Applications User Group conference in Orlando, will do away with the company's separate releases for ERP and CRM. By linking all Read More...
Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part Three: ACCPAC's Back-Office Products Enhancements
ACCPAC continues to enhance the PRO series and Advantage series product lines.

back office  Acquisitions? Part Three: ACCPAC's Back-Office Products Enhancements Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part Three: ACCPAC's Back-Office Products Enhancements P.J. Jakovljevic - June 4, 2004 ACCPAC's Back-Office Products Enhancements In March, Best Software, Inc. , one of the leading current providers of integrated accounting, business management, human resources (HR)/payroll, and fixed asset solutions for small and medium enterprises (SME) in North America, a Read More...
2007 Microsoft Office System Suites Comparison
To meet the challenges of our global, information-based economy, employees and teams must work more efficiently and effectively with information. Solving these

back office  SharePoint Services sites, and back end databases) so that users can feel confident they are working with consistent, accurate information. Office Professional Plus 2007 also supports document based solutions built using Microsoft Visual Studio Tools for the Microsoft Office system. Organizations that rely on custom solutions for Excel 2003 and Word 2003 benefit from rapid solution development and enhanced developer productivity, as well as the ability to create and deploy solutions tailored to meet speci Read More...
Getting Back to Selling
Faced with longer sales cycles, declining sales productivity, and increasingly discerning customers, companies are being forced to streamline and automate how

back office  Back to Selling Getting Sales Back to Selling If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Information can be readily rolled up, tracked and reported on generating continuous, meaningful and accurate reports on exactly how well a sales organisation is performing. It allows you to define sales and lead processes to suit your business and priorities. It puts control at your fingertips in creating a lean, successful sales Read More...
Do You Want Your Apps to Talk Back to You (as a Chatterbox)? - Part 1
Let me start this blog series with one disclaimer: I am not an early adopter and I do not easily fall for any vendor’s slick marketing. At a recent large

back office  Your Apps to Talk Back to You (as a Chatterbox)? - Part 1 Let me start this blog series with one disclaimer: I am not an  early adopter  and I do not easily fall for any vendor’s slick marketing. At a recent large user conference, a vendor’s staffer asked me why I wasn’t already using  an iPad tablet computer . That question cracked me up, since I still use an  Apple ’s discontinued iBook  notebook  (besides the fact that I might only start using the latest  tablet  bestseller when it Read More...
Case Study: Wist Office Products
Wist, an office supply company offering over 40,000 products, was running an outdated enterprise resource planning (ERP) system. The primary concern was the

back office  Study: Wist Office Products Wist, an office supply company offering over 40,000 products, was running an outdated enterprise resource planning (ERP) system. The primary concern was the system’s lack of flexibility, which incurred unnecessary labor costs. As well, errors were common and prevented Wist from getting the information needed for data analysis. With a new ERP for distribution, Wist has streamlined operations and reduced costs. Learn how. Read More...
Microsoft Office Fluent User Interface: IT Decision-maker Perception
This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations

back office  planned and so scale back accordingly. Overall, the results show that IT call volume increases and changed staffing requirements were not substantial enough to give respondents a negative impression of the new user interface. 84.1% of respondents indicated that the new user interface “does not represent a significant obstacle” to the deployment of Office 2007 (see Figure 8). Figure 8: The Fluent User Interface And Deploying Office 2007 Applications “Please indicate the degree to which you agree or Read More...
Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3
In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular

back office  Your App to Talk Back to You (as a Chatterbox)? - Part 3 In Part 1 of this blog series I admitted to being a late adopter of a sort , in part for not immediately jumping onto the  social media  bandwagon. In particular, my initial reaction to  Salesforce Chatter (a.k.a. Collaboration Cloud)  was tepid  when it was introduced at the Dreamforce 2009 conference . However, a few months have passed and this period has helped salesforce.com craft the much clearer cloud computing evolution message that Read More...
Deltek Acquires Traffic LIVE for Marketing Agencies’ Front Office
Deltek has acquired Sohnar and its Traffic LIVE cloud-based resource planning solution for the creative marketing communications world. This acquisition

back office  Acquires Traffic LIVE for Marketing Agencies’ Front Office Deltek has acquired Sohnar and its Traffic LIVE cloud-based resource planning solution for the creative marketing communications world. Sohnar has 40 employees based in London, Sydney, and New York and manages a portfolio of hundreds of clients in 23 countries. This acquisition broadens and deepens Deltek’s portfolio of professional services automation (PSA) solutions by delivering front-office capabilities that marketing agencies (and Read More...
SuperOffice
SuperOffice solutions are delivered and implemented through subsidiaries, distributors, and value-added resellers (VARs) in Norway, Sweden, Denmark, Germany,

back office  super office,super office space,superoffice,superoffice crm Read More...
Integrating Mobile Phones with Your Business Phone System
Vendors offer a variety of ways to overcome many inconveniences by integrating mobile phones with office systems. Mobile integration isn’t as much product or

back office  Mobile Phones with Your Business Phone System Vendors offer a variety of ways to overcome many inconveniences by integrating mobile phones with office systems. Mobile integration isn’t as much product or technology of its own, however, as a range of capabilities built into phone systems and services themselves. Small to midsized businesses (SMBs) looking for mobile integration should focus on understanding what features are available and what they can do. Read More...
Is Your Organization Infested with Office Politics? You Can Still Choose the Right Software
We wrote previously on the jerk effect and how it can sabotage your software selection project.But that's not the only thing that can turn your selection

back office  stakeholders, with all their backstabby opinions, in a room. Here's what you need to do in order to make a software selection decision that will benefit your organization as a whole: 1. Focus the attention of people on results as opposed to position. That said, document and display the positions of all parties. This allows them to save face. 2. Put contributions in context—but not too high, and not too low. In other words, no this changes everything, and no this is insignificant. Context is Read More...
Google and Microsoft Office to Meet in the Cloud
Recently, Google launched a beta version of Cloud connect for Microsoft Office. The service will provide synchronization between Google Docs and Microsoft

back office  and Microsoft Office to Meet in the Cloud Recently, Google launched a beta version of Cloud connect for Microsoft Office . The service will provide synchronization between Google Docs and Microsoft Office documents. What this means is that users will be able to sync documents automatically from Office to Google Docs, and access the doc from anywhere by clicking a URL. What’s more interesting is that Google Docs will allow its users to work in a collaborative manner with Office documents. This is Read More...

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