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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 bad pages as400


Knowledge Management: The ROI of Employee Brain Trusts-New Strategies for Reversing the Recent Trend
Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed, the employee brain trust is

bad pages as400  in place only means bad service is delivered faster. Indeed, the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according to numerous industry analysts, a staggering 55 to 70 percent of customer relationship management (CRM) and contact center projects fail to meet their objectives. Why?

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Process Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today's leading ERP systems group all traditional company management functions (finance, sales, manufacturing, human resources) and include, with varying degrees of acceptance and skill, many solutions that were formerly considered peripheral (product data management (PDM), warehouse management, manufacturing execution system (MES), reporting, etc.). While during the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-Business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The old adage is "Such a beginning, such an end", and, consequently, many ERP systems' failures could be traced back to a bad software selection. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategy, and subsequent software selection. This is the perfect time to create the business case and energize the entire organization towards the vision sharing and a buy in, both being the Key Success Factors (KSFs). Yet, these steps are very often neglected despite the amount of expert literature and articles that emphasize their importance.    

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AuraPortal BPMS


AuraPortal Business Process Management Suite (BPMS) is a Web-based enterprise business management software suite consisting of six products: BPM: Business process management—process automation with no programming required. Intranet: Network for internal and external communications. Document Management: Creation and administration of all documents in all formats. Content Management: Dynamic creation, administration, and publishing of content and Web pages. Online Commerce: Creation and automatic administration of virtual shops on the Internet for sales and payment control of products and services offered by the enterprise. Business Rules: A powerful and user-friendly system for defining business rules and executing them automatically through the BPM process. AuraPortal supports industry standards such as business process modeling notation (BPMN) adopted by the Object Management Group (OMG) and is currently available in 10 different languages. The platform provides an enterprise-wide or departmental solution for the complete management of business processes.

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Socialtext


Based in Palo Alto, California, Socialtext offers a social business platform where users create, share, and manage content and collaborate across an organization. The solution includes capabilities for the generation and editing of content, the creation of pages and user profiles, making connections and collaborating among peers, and the creation and customization of brands.

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Six Steps to Manage Data Quality with SQL Server Integration Services


Without data that is reliable, accurate, and updated, organizations can’t confidently distribute that data across the enterprise, leading to bad business decisions. Faulty data also hinders the successful integration of data from a variety of data sources. But with a sound data quality methodology in place, you can integrate data while improving its quality and facilitate a master data management application—at low cost.

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Building Your Sender Reputation In Four Steps


Having trouble reaching your customers’ inboxes? You might have a poor sender reputation. Similar to a credit score, sender reputations reflect how good or bad your sending habits are. If your reputation is lower than you’d like just follow these 4 easy steps to start hitting the inbox.

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Cameleon Software


Cameleon Software (formerly Access Commerce) provides multichannel commerce and configurator software to companies that sell customizable products and services across multiple sales channels. Cameleon Software provides support for such processes as guided selling, product configuration, pricing, and quote generation. Cameleon Software clients include Air Liquide, Eaton Corporation, Invacare, Legrand, Leroy Merlin, Pages Jaunes (Yellow Pages), Philips Electronics, Saint-Gobain, APC by Schneider Electric, SFR, and ThyssenKrupp.

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Software as a Service: A Cheaper, Faster Way to Access Applications


The dismal economy hasn't been bad news for all segments of the IT industry. The market for applications delivered in a software-as-a-service (SaaS) model is increasing thanks to customers who seek better/more targeted functionality, quicker deployment/access, lower up-front and ongoing cost, and ease of use. Learn why SaaS has a history of thriving in down cycles, and what to look for in a SaaS solution.

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ReadyGo WCB + Suite


Content experts may use ReadyGo Web Course Builder's wizard-like interface to create a e-learning courses that include navigation, chapters, pages, exercises, tests, glossaries, FAQ, and help. The tool runs on Windows 95, 98, 2000, XP, or NT. Producing courses in standard HTML and JavaScript, which make it easy for students using standard Web browsers to take courses. No special technology is needed to serve a ReadyGo course; courses reside on a CD, hard drive, intranet, extranet, or Internet web server. All courses produced meet standards including AICC, SCORM, XML, and ADA/508 for blind-readers. ReadyGo's Server Side Testing works with ReadyGo WCB. SST provides student registration, tracking of test and survey questions, and the creation of certificates of completion. Course creators can choose to pre register students or let students self register. Each time a student takes a test all test information is saved including answers to each test question. Course creators can choose to randomize test/survey questions or have test/survey questions chosen from a pool of questions. Student information can be viewed via a series of on-line reports or downloaded in a comma-separated file into Excel or a database.  

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ABW


ABW is an ERP solution designed for make-to-order and make-to-stock manufacturers and fabricators. It is a modular solution, with over forty-six distinct modules, including specific applications for repetitive, discrete, and continuous process operations. It also has full-featured accounting modules, including human resources, payroll, and fixed assets with capital expenditure tracking. ABW also has e-commerce and CRM extensible applications build on the .NET framework. Similar to ERP packages, ABW is a browser-based system which has an integrated manufacturing control system. It is written using Microsoft Active Pages and Remote Data Services in intranet architecture.

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Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

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So, Tell Me a Little Bit About Yourself


If you know nothing about a company, you should be able to figure out the bare essentials by visiting its About Us page, right? Turns out this is only true sometimes. When visiting the Digg website, for example. The first line on Digg’s About page is this: "Digg is a place for people to discover and share content from anywhere on the web." Neat, huh? One click and sixteen words after

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