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Deltek and Maconomy: Gearing Up for the Global Service Economy?
Both the “old” Deltek (pre-2005) and “new” Deltek (from 2005 on) have not been strangers to acquisitions, but these were largely well thought-out and

balance service economy  in 2009. On the balance sheet front, they are debt-free, and have about US$7 million in cash. All in all, Maconomy has been in growth mode and doing pretty well. This acquisition is far from being a rescue on our side.  We acquired a very strong company on many fronts. What to Watch For In summary, and to use a sports analogy, putting together two transatlantic PSA leaders (stars) on the same team should bode well for making a world championship combination. However, one should always beware of Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » balance service economy


Times are Tough - RIR Might Leave More Cash on Your Balance Sheet
For residents and tourists of Paris (France), using RER or Paris Metro is certainly a way to save on commuting costs (and parking frustrations) compared to

balance service economy  More Cash on Your Balance Sheet For residents and tourists of Paris (France), using RER or Paris Metro is certainly a way to save on commuting costs (and parking frustrations) compared to owning and renting cars. This blog post is not about transportation, but rather about an inventory management method with a similar name. Namely, this blog post is about RIR or Rapid Inventory Rightsizing , which is an innovative new program to help embattled companies relatively quickly free up cash and reduce the Read More
Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

balance service economy  to find the optimal balance between satisfying customer demand, maintaining product availability, minimizing delivery lead times, maximizing  customer satisfaction , and reducing costs. To deliver effective customer service, the store needs to stock the right level of inventory, at the right place, and at the right time to meet customer demand. This helps to maximize  customer service . While not easy to solve, the idea of the perfect order , or getting the right product to the right place in the Read More
9 Ways to Drive Down Product Development Costs in a Tough Economy
As consumer demand drops, many companies are being forced to lay off staff. That might help in the short term, but those companies still have to keep operations

balance service economy  Advanced Product Development | Balance Product Development | Between Product Development | Business Product Development | Custom Product Development | Define Product Development | Extended Product Development | Fast Product Development | Financial Product Development | Find Product Development | Flexible Product Development | Free Product Development | Global Product Development | Information Product Development | Internet Product Development | Managing Product Development | Master Product Development | Read More
Lawson Standing Vertically in a Flat Economy
Lawson Software has hardly ever been associated with flamboyance and ostentatious behavior, let alone in these murky economic times. Still, its chief executive

balance service economy  planning decisions as they balance changes in demand and supply availability during production. Companies can visualize their total coverage days for each product to guide production planning decisions for the next few weeks or months. The application then captures and provides a full view of production variables, such as changes in customer orders, delivery schedules, employee shifts, and aging inventory. This allows planners to conduct what if modeling before deciding how to prioritize production for Read More
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

balance service economy  Service Companies a Fast Start If you're in IT services or strategic consulting, you're getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy's in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you're using outdated, non-integrated software systems, the answer could be no. But, there Read More
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

balance service economy  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New

balance service economy  Operational Risk of IT Service in Finance Reducing Operational Risk of IT Service in Finance If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Compuware Acquires Proxima Technology. In January 2007, Compuware acquired Proxima Technology. Compuware IT Service Management provides an end-to-end view of application performance while helping communicate the business value of IT services, and proactively identifying and resolving Read More
Supply Chain Economy
The US Labor Department reported an increase in jobs in June and July ... but the manufacturing industry cut jobs for a third month in a row. We are moving

balance service economy  Chain Economy Introduction Energy prices ... the Fed raising interest rates ... loss of manufacturing jobs ... addition of service jobs ... China ... changing demographics, etc.—these all play into the supply chain economic model. We decided to have speakers at our annual event that could discuss these issues and put them in context. But last week the Bureau of Labor Statistics published their August numbers and we thought we should write something for this week's magazine. Job count is up—but Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

balance service economy  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

balance service economy  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More
The Evolution of Enterprise Resource Planning Includes Service Industries
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services

balance service economy  Evolution of Enterprise Resource Planning Includes Service Industries Since the late nineties, the enterprise resource planning (ERP) vendors that originally targeted the needs of manufacturing organizations have slowly extended their functionality to service the needs of non-manufacturing industries as well. By 2000, when many of the major ERP implementations for the manufacturing industry had tapered off, tier one ERP vendors such as SAP and Oracle had refocused efforts to market their integrated Read More
ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field

balance service economy  G4 Is Now a TEC Certified Field Service Management Solution Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution, available for evaluation online in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers.   ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, Read More
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

balance service economy  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

balance service economy  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More

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