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Are You Ready for Enterprise Feedback Management?
Enterprise feedback management (EFM) is the process of systematically collecting, analyzing, consolidating, and using all sources of feedback to improve your

balanced scorecard for service oriented industries  part of, a company's balanced scorecard and its customer relationship management (CRM) system. EFM systems are also used to help organizations deliver better internal service, tying into help desk processes and other HR systems. The main difference between CRM systems and EFM can be over-simplified by suggesting that CRM systems generally know everything about your customers, except how they felt about their actual experience. CRM systems document and analyze things like buying behaviors, likes and Read More

ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » balanced scorecard for service oriented industries


Attaining Real Time, On-demand Information Data: Contemporary Business Intelligence Tools
Demand for instant access to dispersed information is being met by vendors offering enterprise business intelligence tools and suites. Portlet standardization

balanced scorecard for service oriented industries  methodologies such as dashboards, balanced scorecards, or activity-based costing (ABC), a cost accounting system that uses cost drivers to allocate costs to products or other business bases to realistically allocate overhead. Although these approaches help determine how and what to measure, they lack a mechanism for dynamically changing values, to keep abreast of the business reality. Ensuring closed-loop management is thus CPMs enhancement of traditional BI applications. BI applications customarily Read More
Can Webplan Reconcile Planning and Execution? Part Three: Market Impact Continued
Webplan believes its offering should benefit many departments within a manufacturing organization. When it comes to operations and manufacturing, the benefit is

balanced scorecard for service oriented industries  be driven by a balanced scorecard view of business operations. The scorecard presents operational results scored by corporate goals and objectives, whereby the objectives of business units, departments and the entire enterprise are aligned rather than conflicted. (See The Fuzzy Logic Between Lead and Lag Indicators ). Often, however, varied disciplines within an enterprise (such as the asset liability management, profitability management, budgeting, forecasting, strategic planning, etc.) are typically p Read More
Can Webplan Reconcile Planning and Execution? Part Four: Challenges and User Recommendations
Webplan appears to be ahead of the pack in applications for concurrently optimizing demand, order promise, and inventory management, taking constraints into

balanced scorecard for service oriented industries  else (see Why Most Balanced Scorecards are Subverted ). User Recommendations In order to optimize their extended supply chains, manufacturers need to address the planning, execution, control, and analyzing aspects of SCM, where Webplan seems to have solutions for most, if not all of them. On a more general note, neither planning nor execution tools can be a panacea for a dysfunctional supply chain. Both areas have to be concurrently analyzed and optimized. Successful enterprises with appropriate Read More
SSA GT to EXE-cute (Yet) Another Acquisition Part Three: Impact on SSA GT
Even in the cases where the company has been showing close attention to its customers' wish lists, its crucial tenet of operation is profitability and setting

balanced scorecard for service oriented industries  as strategic planning/forecasting and balanced scorecard functions) coming together into an adaptive system. Leading SCE vendors will thus continue to move beyond their current SCE functionality, like EXE has already attempted, to more collaborative and optimized holistic SCM solutions, which will include more consistent functionality at all levels of the organization, including CPFR, order management/customer relationship management (CRM), warehouse/yard/transportation management, integrated business Read More
Managing Enterprise Information: Architecting for Survival and Positioning for Success in Tough Times
Today, businesses must work smarter, not just harder@and to do it, they must use information to compete. With growing demands on data resources, companies need

balanced scorecard for service oriented industries   Read More
Microsoft Dynamics GP 10.0 for ERP for Process Manufacturing Certification Report
Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing solutions in the ERP

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The
During the course of product evaluations for a customer, the Technology Evaluation Center has uncovered a potential security hole in SAP R/3's three-tier

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A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

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Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

balanced scorecard for service oriented industries   Read More
Oracle E-Business Suite (12.1) for ERP for Discrete Manufacturing Certification Report
Oracle's ERP system for discrete manufacturing, E-Business Suite (12.1), is now TEC Certified. The certification seal is a valuable indicator for organizations

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Infor SyteLine v.9 Dominates in TEC’s Industry Benchmark for ERP for Discrete Manufacturing [Infographic]
Check out the infographic to see a snapshot of the benchmark analysis of Infor SyteLine for ERP solutions for discrete manufacturing.

balanced scorecard for service oriented industries   Read More
9 Things to Look For in Lean Accounting Software for Manufacturers
I attended the Lean Accounting Summit in Orlando in September, and I’m still struck by the totally different attitudes of companies that choose lean

balanced scorecard for service oriented industries   Read More
Commsoft Technologies Fidelio (v.6) for ERP for Discrete Manufacturing Certification Report
The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing

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Core PLM for Process Industries
The foundation of product lifecycle management (PLM) for the process (or recipe-based) manufacturing industries is product data management (PDM). It covers

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