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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 bangalore consultancies list


SMB Finance and Accounting Checklist: What You Need to Consider Before You Buy
Making a list and checking it twice is a particularly good practice when picking a finance and accounting software solution. If you don’t find the right product

bangalore consultancies list  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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The New and the Noteworthy: 2008 Vendor Wrap-up


2008 seemed to be the year for mergers and acquisitions (M@As) in the world of enterprise software—with companies like Oracle picking up Primavera Software’s project and portfolio management (PPM) offering, and Symantec grabbing up MessageLab’s messaging and web security offering. But it was also a year for some software firms to see their latest solutions shine. With 2008 nearing its end

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Keep Your IT Projects Focused with TEC’s Evaluation Centers


Here at TEC, we spend a lot of time talking about how easily software selection projects can go wrong. One mistake we see over and over is that companies fail to properly define their functional and technical requirements—the things that their new software must do and support. That’s a big problem—because accurate, well-defined requirements are a critical part of any selection project. Get them

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Rosslyn Analytics Partners with Differentia Consulting


Under the terms of the newly announced partnership with Rosslyn Analytics, Differentia Consulting, one of the United Kingdom’s largest technology consultancies and QlikTech’s largest UK partner, will develop QlikView apps using Rosslyn Analytics’ cloud-based RAPid enterprise data enrichment platform for clients in the UK and Ireland and their associated global affiliates.  The important bit

bangalore consultancies list  Analytics Partners with Differentia Consulting Under the terms of the newly announced partnership with Rosslyn Analytics , Differentia Consulting, one of the United Kingdom’s largest technology consultancies and QlikTech’s largest UK partner, will develop QlikView apps using Rosslyn Analytics’ cloud-based RAPid enterprise data enrichment platform for clients in the UK and Ireland and their associated global affiliates.  The important bit here is that Rosslyn has brought QlikView business Read More

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge


Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and technical requirements and second, identifying the vendors that best match their requirements. This article will focus on determining the functionality and technology required to enable business processes, and how to compare vendor offerings once those requirements have been documented.

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Anti-Spam Software: An Effective Way to Fight Spam.


Spam is unsolicited junk mail sent to you or your mail server. People who indulge in such activities are called spammers. These are sent by commercial advertisers who may offer dubious products, get rich schemes, products that do not suit your life style, promote illegal activities, etc. The intent here is to make you spend money. Almost 60% to 70% of spam is related to porn. There is another type of spammer who sends large number of e-mails that flood your mailbox or mail server. This white paper provides information about spam, losses caused by spam, how spam works and suggests key features that a good anti-spam software should have.

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The Digital Competitive Advantage: There’s More to E-mail than E-mail


How does your company approach direct mail? Do you just randomly send the same package to everyone on your list, without regard for past behavior or purchase models? Probably not—so why is it that when it comes to e-mail marketing, many companies apply an entirely different standard? Don’t waste your time and your customers’—use information about their online activities to get a better customer view and increase revenues.

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IONA Purchases Netfish Technologies (And Much, Much More)


As the last step in a long list of acquisitions, IONA Technologies has purchased Netfish Technologies, a provider of integrated XML-based B2B process collaboration solutions. This acquisition, along with six others including the Sagavista EAI technology, completes IONA’s strategy to create a Total Business Integration™ solution with the IONA Suite.

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Why You Need to Take Software Evaluation Seriously


Enterprise software is big business. This becomes evident when you add up the costs of purchasing software licenses, implementing the system, migrating data, training employees, and maintaining the system. If your enterprise system doesn’t meet your expectations, you risk running some of your investment down the drain. Unfortunately, it is quite common for companies to take shortcuts when

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Global Refund


Swiss financial services company Global Refund needed to replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that could handle the company’s 15 million yearly transactions, Global Refund turned to TEC. Learn how TEC helped Global Refund turn its long-list of 40 vendors into a short-list of four, and shave two months off the selection process.

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10 Questions to Ask When Choosing a Midmarket ERP Solution


You'll find a list of key questions you must ask in 10 Questions to Ask When Choosing a Midmarket ERP Solution.

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Dynamics GP Case Study: Angie's List


Angie's List, a source for ratings and reviews on contractors and doctors, selected Microsoft Dynamics GP to replace its existing enterprise resource planning (ERP) software. The solution has continued to evolve as the business needs have grown.

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That’s No Ordinary RFI-Why BPM and the TEC RFI Are So Important to Your Software Selection Project


If you’re currently involved with your company’s software selection and implementation project, then I’m sure you can appreciate how difficult this process is. From figuring out what you want your new system to accomplish, to “go-live”—and everything in between—enterprise software selection is no easy feat. In fact, it can be downright grueling. To start your software selection project off on

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Payroll Services Checklist


Before you talk to a payroll services provider, you need to ask yourself several important questions about the current situation of your organization, and to consider its budget, expected growth, and more. Here’s a checklist of some of those questions so you can make the most of your consultation with potential services providers. Get organized and know your requirements before you commit to buying a payroll solution.

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Application Software Outsourcing: Buyers Are Seeking More Expertise from Providers


In a previous blog post, based on TEC’s outsourcing selection criteria, I summarized 6 types of experiences that a buyer should consider when choosing the best provider for application software outsourcing projects. Since then, my interest has been raised to the level of taking a further look into outsourcing buyers’ requirements for their potential providers’ expertise in a real selection process

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