Abstract:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable d (...)
Excerpt related to
bank crm:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC ana...
Published:
2012-01-12
Excerpt related to
bank crm:
... or travel agent, re-sequencing and redirecting the shipment, billing and services issues for a telecom firm, and changes in the financial markets for a bank. ...
Published:
2011-12-20
Excerpt related to
bank crm:
... The vendor has several success stories including Caterpillar, Rock-Tenn, Maxim Healthcare, GlaxoSmithKline, Kimberly-Clark, Clariant, Deutsche Bank, etc. ...
Published:
2011-12-14
Excerpt related to
bank crm:
... Crediting their bank accounts directly somehow hinders debt factoring arrangments and ... getting the knock now they cannot supply because their CRM processes have ...
Published:
2011-11-03
Excerpt related to
bank crm:
... A bank realized that its main competitor in some regions was a financial institution that did ... you need that data to be managed together with your CRM and other ...
Published:
2011-10-24
Excerpt related to
bank crm:
... largest coporations in the following segments: Global banks such as Bank of America, Bupa, Union Bank, Scotia Bank, and others,; ...
Published:
2011-09-07
Abstract:
Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic reports on the changes Deltek has been making, and speaks with some top execs about its strategy. Deltek has been a software provider that does the job as promised (and more), but the company and its products, with its focus on governm (...)
Excerpt related to
bank crm:
Technology Evaluation Centers (TEC) Principal Analyst PJ Jakovljevic reports on the changes Deltek has been making, and speaks with some top exec...
Published:
2011-08-10
Abstract:
Bank chief financial officers (CFOs) are being forced to reexamine their roles and responsibilities. Simply closing the books no longer works. Finance departments are being asked to perform strategic budgeting and planning, monitor risk and compliance, and improve overall performance. To meet these deman (...)
Excerpt related to
bank crm:
Improving Bank performance: Overcoming Common Planning-related Obstacles. Source: SAP. Document Type: White Paper Description: Bank ...
Published:
2011-08-08
Abstract:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of hardware and software licenses. This third and final part of a guide to cloud assets for SMBs reviews various types of cloud configurations and the ramificatio (...)
Excerpt related to
bank crm:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of ...
Published:
2011-04-21
Abstract:
Get a behind-the-scenes look at what mergers and acquisitions means for you—the software buyer—and know the questions you should ask if you find yourself in this situation. Your company has purchased a human resources (HR) software that will improve your business. But you’ve just learned that your s (...)
Excerpt related to
bank crm:
Get a behind-the-scenes look at what mergers and acquisitions means for you—the software buyer—and know the questions you should ask if you find yo...
Published:
2011-04-20
Abstract:
Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on procuring your cloud assets. The advent of cloud computing has brought with it many considerations and challenges for organizations looking to implement cloud services, which may be e (...)
Excerpt related to
bank crm:
Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on procuring your cloud ass...
Published:
2011-03-07
Abstract:
TEC analyst P.J. Jakovljevic and Kinaxis expert Trevor Miles discuss the evolution of S&OP and its role in ever-changing supply chains. Read more. Today’s businesses must be able to swiftly respond to the constant changes emerging across their global global supply chains and fulfillment networks to impr (...)
Excerpt related to
bank crm:
TEC analyst PJ Jakovljevic and Kinaxis expert Trevor Miles discuss the evolution of S&OP and its role in ever-changing supply chains. Read more. ...
Published:
2011-03-03
Excerpt related to
bank crm:
... of a company, which can vary by continent (eg, European versus North American practices), industry, and even institution (eg, The World Bank versus European ...
Published:
2011-02-11
Abstract:
This ERP guide will help your organization discover which features and functions are essential. This reference guide provides insight into the process manufacturing enterprise resource planning (ERP) features and functions that are accessible on today’s market. This guide will help you to find out whic (...)
Excerpt related to
bank crm:
This ERP guide will help your organization discover which features and functions are essential. This reference guide provides insight into the pro...
Published:
2010-09-22
Excerpt related to
bank crm:
... such as Infor ERP LN, customer relationship management (CRM), warehouse management system ... and output payments, as well as provide bank statement reconciliation ...
Published:
2010-08-24
Abstract:
Royal Bank of Canada (RBC) is Canada’s largest bank and one of North America’s leading diversified financial services companies. To deliver regulatory-based courses and learning through a global, cost-effective channel, RBC replaced its homegrown learning management system (LMS) with a cost-effective (...)
Excerpt related to
bank crm:
Case Study: Royal Bank of Canada. ... Find out how they did it. Download <strong>Case Study: Royal Bank of Canada</strong>. Comments: ...
Published:
2010-08-17
Abstract:
Ahold—an international group of supermarkets and food service operators based in the US and Europe—needed a way to provide compliance training, and ensure that general employee training could be done within set timelines. Learn how the company implemented a learning management system (LMS) that could (...)
Excerpt related to
bank crm:
Case Study: Royal Ahold. Source: Plateau Systems. Document Type: Case Study Description: Ahold—an international group of supermarkets ...
Published:
2010-08-17
Excerpt related to
bank crm:
... Invoice hasn’t been paid/authorized, etc. Customer has changed their bank account details. “Warts and All” Discussion. PJ: On ...
Published:
2010-06-29
Abstract:
Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works (...)
Excerpt related to
bank crm:
Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phen...
Published:
2010-06-29
Abstract:
Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works (...)
Excerpt related to
bank crm:
Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phen...
Published:
2010-06-29