-
Abstract:
With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer
afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a
system that serves 5,500 Deutsche Bank employees, and incl (...)
Excerpt related to
bank customer:
With more than 5000 global employees serving as touch points for sales and customer service, Deutsche Bank
could no longer afford to rely on its ... ...
Published:
2010-03-11
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Abstract:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the Comptroller of the Currency (OCC), and the Office of Thrift Supervision, on January last year announced
that they have put together joint guidelines to safegua (...)
Excerpt related to
bank customer:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the ...
Published:
2002-02-09
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Abstract:
The emerging class of digitally savvy bank customers, including small and midsized businesses, increasingly wants to use
bank branches for sophisticated financial advice, support, and products--as opposed to conventional transactions such as cashing
pay checks. This white paper, produced jointly by Knowl (...)
Excerpt related to
bank customer:
... Wharton and Wipro Technologies, captures the emerging business models for bank branches.
It is based on comprehensive, globally conducted customer surveys, as ...
Published:
2011-11-14
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Excerpt related to
bank customer:
... It all started when my bank decided to change its customer’s debit
cards with new ones, which are supposed to protect you against fraud and theft better with ...
Published:
2010-06-14
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
bank customer:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
-
Excerpt related to
bank customer:
... When I questioned Oco about security, Jacques Hebert indicated that a bank customer
had verified all aspects of security, from encrypted secure data transfer ...
Published:
2008-12-19
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Abstract:
With its recent rapid growth, Bank of Choice found that paper-based loan approval processes were standing in the way of providing
the fastest and most effective customer service. The bank decided to adopt a document management system (DMS) based on software
from a Microsoft® Gold Certified Partner. Find (...)
Excerpt related to
bank customer:
... Find out how the bank improved customer service, reduced the costs
associated with meeting regulatory compliance, and more. Download ...
Published:
2010-03-11
-
Abstract:
ROI Case Study : Leading Online Bank. Find IT Guides, Case Studies, and Other Resources Linked to Online Bank and ROI. An
online American bank, providing various financial services, needed to replace its legacy script-driven batch job processes
with a job scheduling solution that could handle the bank’s (...)
Excerpt related to
bank customer:
... The bank's online division knew that, with the tremendous rate of growth of their
customer base, the efficiency of their job processes would only become more ...
Published:
2010-03-11
-
Abstract:
Centralizing Bank Connections. Find Case Studies and Other Documents Associated with Centralizing Bank Connections and Digital
Data Transmission. Electronic connections with corporate customers determine much of a bank’s competitive differentiation
and cost structure. But many banks are held back by out (...)
Excerpt related to
bank customer:
Centralizing Bank Connections. Find Case Studies and Other Documents Associated with Centralizing Bank Connections and Digital
Data Transmission. E...
Published:
2010-03-11
-
Abstract:
BroadVision and Bank of America will create a new company to develop customized corporate portals. Hewlett-Packard and Amadeus
will provide products and services to the new company and be its second and third customers. (...)
Excerpt related to
bank customer:
BroadVision and Bank of America will create a new company to develop customized corporate portals. Hewlett-Packard and Amadeus
will provide produ...
Published:
2000-06-16
-
Abstract:
ROI Case Study : Leading Online Bank. Find IT Guides, Case Studies, and Other Resources Linked to Online Bank and ROI. An
online American bank, providing various financial services, needed to replace its legacy script-driven batch job processes
with a job scheduling solution that could handle the bank’s (...)
Excerpt related to
bank customer:
... The bank's online division knew that, with the tremendous rate of growth of their
customer base, the efficiency of their job processes would only become more ...
Published:
2010-03-11
-
Abstract:
Business Bank of California, a subsidiary of Business Bancorp (NasdaqNM: BZBC), has served California businesses since 1984.
With assets of more than $620 million, Business Bank of California is ranked fifth of 25 locally based banks in the Inland
of Southern California and offers retail banking, commerc (...)
Excerpt related to
bank customer:
Surado: Business Bank of California. Source: Surado ... SBA lending. Business Bank
of California operates in 15 locations in California. ...
Published:
2010-03-11
-
Abstract:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software
Program to Use In Your System Merging of CRM and BPM. Customer-facing processes are challenging to manage because they are
always changing. Conventional workflow automation and stand-a (...)
Excerpt related to
bank customer:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software
Program to Use In Your Sy...
Published:
2010-03-11
-
Abstract:
Online internet bank NetBank suffered an embarrassing security exposure late last week when a customer discovered he had
access to more funds and information than his own. (...)
Excerpt related to
bank customer:
Online internet bank NetBank suffered an embarrassing security exposure late last week when a customer
discovered he had access to more funds and ... ...
Published:
1999-11-15
-
Excerpt related to
bank customer:
... Due to the inconsistency of customer data amongst different systems in use, the bank
employee “asked three or four of her co-workers for help, and took about ...
Published:
2009-10-21
-
Abstract:
Recently Moscow's ATMs have fallen victim to cyberfraud. How does ATM hacking take place? Has it happened in the United States?
What can you do to safeguard against ATM hacking? (...)
Excerpt related to
bank customer:
Recently Moscow's ATMs have fallen victim to cyberfraud. How does ATM hacking take place? Has it happened in the United
States? What can you do to...
Published:
1999-10-01
-
Abstract:
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive
one-source delivery and services and implementation methodology as its differentiating trait. (...)
Excerpt related to
bank customer:
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive
one-source delive...
Published:
2005-04-05
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Abstract:
An intranet precisely built can thoroughly simplify work processes and provide a repository of all internal, electronic data.
It empowers employees and reduces the waste that paper-based documents create (...)
Excerpt related to
bank customer:
Intranets: A World of Possibilities. Lynn Koller - June 27, 2000.
Published:
2000-06-27
-
Abstract:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il (...)
Excerpt related to
bank customer:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing...
Published:
2005-08-17
-
Abstract:
Here's a handy checklist to make sure you cover all the bases and ask all the right questions when you go about comparing
banks. (...)
Excerpt related to
bank customer:
... Why leave anything to chance when it comes to something as important as choosing the right bank
for your business ... For assistance, please contact customer service ...
Published:
2010-03-11