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Bank of America
Bank of America is a multinational banking and financial services company. It has a retail banking footprint that covers approximately 80 percent of the U.S.

bank of america  of America Bank of America is a multinational banking and financial services company. It has a retail banking footprint that covers approximately 80 percent of the U.S. population and serves approximately 57 million consumer and small business relationships at 5,600 banking centers and 16,200 automated teller machines (ATMs). Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » bank of america


Best of breed versus Suite Anti-spyware
The anti-spyware industry is going in two separate directions. First, there are suite products that come with other security applications, along with anti

bank of america  company is now suing Bank of America to recover the stolen money. While Bank of America did attempt to recover the stolen money, they could not recover all of it and would not credit the remainder back to the account. Bank of America is maintaining that they did everything that they could and the loss was a result of the customer’s poor security habits and that they are responsible for their own loss. For a variety of reasons, this will be a landmark lawsuit. While the anti-spyware products that are Read More
The Gain and Pain of Global Retail Sourcing
The appeal of global sourcing for many industries is certainly understandable, given the potential lower cost benefits, but without careful elimination of all

bank of america  customs duties, or additional bank processing fees, with the result that much of the accounting for those items is still being performed manually. It is thus no small wonder that, within only a few years of deployment, less than 15 percent of available software functionality is being used (see Application Erosion: Eating Away at Your Hard Earned Value ). Still, the benefits of private-label merchandise can be so large as to become crucial to retailers' strategies. Until fairly recently, the Internet Read More
Market Leaders of Global Trade Management
The strategic imperative to streamline the entire lifecycle of global trade has prompted JPMorgan and TradeBeam to acquire complementary companies. Logistics

bank of america  acquisitions are JPMorgan Chase Bank , N.A . (NYSE: JPM) and Vastera (NASDAQ: VAST) ; and TradeBeam Holdings , Inc ., and Open Harbor . Part four of the Will 2005 Validate the Realm of GTM—Unifying Financial and Physical Supply Chains? series JPMorgan Chase Bank Acquires Vastera On January 7, JPMorgan Chase Bank, N.A.(NYSE:JPM), a leading global financial services firm with assets of $1.1 trillion (USD) and operations in more than 50 countries signed an Agreement and Plan of Merger with Vastera Read More
The Wizardry of Business Process Management - Part 3
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s

bank of america  financial services customers include Bank of America , Barclays Bank , Citigroup , Credit Suisse Group , HSBC Group Holdings , JPMorgan Chase & Co ., National Australian Bank (NAB ), and TD Bank Financial Group . Pega’s financial industry knowledge and experience has resulted in solutions to help these customers close execution gaps and improve the following processes: In Bank Card Operations : Multi-channel service; Self-service account opening; Product roll-out; Fraud processing; Customer Read More
Justification of ERP Investments Part Two: The Intangible Effects of ERP
The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several perspectives. For illustrative

bank of america  of ERP Investments Part Two: The Intangible Effects of ERP The Intangible Effects of ERP* The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several perspectives. For illustrative purposes, the discussion will focus on the benefits for accounting, product and process design, production, sales, and management information system (MIS) functions. From the overall company standpoint, ERP provides a framework for working Read More
Future of MOOCs—Repurposing for Enterprise Learning?
A variety of massive open online courses, commonly referred to as MOOCs, are available to individuals worldwide. While the long-standing impact of MOOCs on

bank of america  of MOOCs—Repurposing for Enterprise Learning? The idea of open online courses appeared as a form of online learning primarily for higher education institutions in the late 1990s, early 2000s. According to Wikipedia, the MOOC concept stems from the open educational resources movement—“freely accessible, openly licensed documents and media that are useful for teaching, learning, educational, assessment and research purposes.” The term itself stands for “massive open online course.” It Read More
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and

bank of america  Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge Introduction Over the past two years it seems not a week has gone by without an editorial about a failed Customer Relationship Management (CRM) project. Many articles relate CRM failure to the absence and/or weakness of business objectives driving the CRM initiative. Although this is true, many projects fail due to a poor vendor selection procedure. Starting At The Beginning Of course software tools Read More
Evolving Business Application Preferences, Part 1: Best-of-breed or Suite?
Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software

bank of america  Business Application Preferences, Part 1: Best-of-breed or Suite? Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software category? By region? By company size? How have these preferences changed over time? What are the implications for users and vendors of business applications? Get the answers to these and other questions in this Strategic Perspective from Saugatuck Technology. Read More
The Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach
Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions

bank of america  Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions that work seamlessly with existing applications in your company’s IT environment can lead to significant benefits. Explore the value of technology decisions that support and maintain infrastructure-wide interoperability with regard to your data Read More
Threshold of a New TEC Advisor
I'm happy to announce the beta launch of our new tool to help people start their research and evaluations of enterprise software systems. Think of it as the

bank of america  of a New TEC Advisor I'm happy to announce the beta launch of our new tool to help people start their research and evaluations of enterprise software systems. Think of it as the doorway to our TEC Advisor online evaluation and comparison application (accessible from our evaluation centers). In the following, I'll explain what it is and how it works. A few years ago I asked on this blog , How do you figure out, from within a large range of software vendors, which vendors to start evaluating? I Read More
The Value of Measuring End-User Experience from a Global Point of Presence
As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with

bank of america  Value of Measuring End-User Experience from a Global Point of Presence As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience. Read More
Technology Evaluation Centers Mourns Loss of Chairman, Marcel Côté
It was with great sadness that TEC learned of the death of Marcel Côté, chairman of TEC’s board of directors.

bank of america  Evaluation Centers Mourns Loss of Chairman, Marcel Côté Montreal, Canada (May 28, 2014) — Technology Evaluation Centers (TEC) was saddened to learn of the death of Marcel Côté, who died suddenly on Sunday, May 25, 2014. Marcel Côté was chairman of TEC’s board of directors, and had been a board member since 2003. Marcel took a special interest in TEC’s activities and development over the years and was always available to advise and assist management and employees alike.  He will be Read More
Case Study: AKG of America
AKG manufactures aluminum heat exchangers and other custom-engineered solutions for the construction, agricultural, mining, forestry, and other industries. AKG

bank of america  Study: AKG of America AKG manufactures aluminum heat exchangers and other custom-engineered solutions for the construction, agricultural, mining, forestry, and other industries. AKG chose Infor Visual ERP for its advanced MRP and multisite support among other factors. Watch the video. Read More
The Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent
IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive

bank of america  Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive customization are the key contributors to increasing identity management costs to four or five times more than the price of the initial identity software license. Learn how software as a service (SaaS) can reduce the cost and complexity Read More

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