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I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

banking customer retention  I-Impact has targeted the banking and the wireless telecommunication industries where customer retention and churn are a key concern. Predictive modeling is a statistical calculation that allows companies to identify their profitable customers and their long term behavior. The objective is to make sure everything is done to keep those customers for a long period. The I-Impact Retention Management System is comprised of the MarketDrive platform and the I-Impact Retention Manager application. The system is Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » banking customer retention


Sizing the Enterprise Incentive Management Opportunity-And the Challenges Ahead
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex compensation systems will be well

banking customer retention  corporate goals. Thus, a banking EIM package must help manage incentive compensation for branch and call center employees, successfully motivating them to raise the value of customer interactions. They must also integrate easily and quickly with other business process systems, smoothing the way for effective compensation plan management in a complex multi-product, multi-channel sales environment. Evalueserve also reported a 26 percent expected growth in the retail industry for EIM solutions, owing to incr Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access

banking customer retention  for Financial and Insurance Markets Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemi Read More
Hitch Your Wagon to a Wild Horse?
In the frantic race to be “on the web” companies are looking outside for help to design and build their web sites. In the frantic race to be the “bleeding edge

banking customer retention  Authorization, Installment Billing, Retail Banking, and Knowledge-bases with internal capabilities such as Inventory Management, Pricing, and Logistics. The pace of development and deployment will demand unprecedented coordination to achieve schedule, cost, and performance goals. Selecting enabling technologies demands a holistic approach: Selecting e-Builders and associated service providers demands a much higher degree of business and technology intensity than the selection of other information systems Read More
Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from

banking customer retention  estate, telecommunications, financial and banking, energy, government, legal services, manufacturing, health care and pharmaceutical, retail, transportation, and travel. Financial and insurance markets This solution includes features of comprehensive CRM packages, but is designed to help financial and insurance markets with their specific client bases. Among its features and functions are policy tracking and investment tracking in order to enhance client databases. Software from some vendors might allow c Read More
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

banking customer retention  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More
Customer Process Management Drives Profitability in Financial Services
As competition in the financial sector increases, many financial services providers are seeking ways to improve customer service and profitability through

banking customer retention  Process Management Drives Profitability in Financial Services As competition in the financial sector increases, many financial services providers are seeking ways to improve customer service and profitability through process efficiency. By developing rich integration between customer data and allowing that data to be managed by the business users, customer process management (CPM) enables financial services organizations to adapt to changing market demands and maximize their competitive edge. BEGIN Read More
Improving Customer Engagement with Social CRM
In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive

banking customer retention  Customer Engagement with Social CRM In a  previous pos t I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive value in CRM remain valid, they are far from being sufficient in the context of social CRM (SCRM). Yet most organizations need structure to conduct their activities. As far as CRM is concerned, the social aspect has brought to the surface what already existed but had been dodged by businesses, for a Read More
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

banking customer retention  Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, Read More
Risks and Rewards of Customer-Focused Partnerships: Economist Report
In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

banking customer retention  and Rewards of Customer-Focused Partnerships: Economist Report Executives around the globe are realizing that their relationships with suppliers, customers, stakeholders, and even competitors must evolve. Strategic partnerships can help your organization launch new products, innovate at a quicker pace, reduce costs, and improve overall customer service. But as partnerships become more complex, the business risk is increased. In Customer-focused Partnerships in a Global Market , an Economist Read More
Sit Customer Sit
Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you think they perceive?

banking customer retention  Customer Sit How Did Customers Get So Trained? Sit Customer Sit How Did Customers Get So Trained? Featured Author - Ren Jones - October 18, 2003 The Situation I need that shipped overnight! I need that delivered today! Drop it off to me on your way home? I do not want to pay a restocking charge! Do these all sound familiar? I'd be willing to bet you can come up with a book full of the things your customers expect. But where do they get the audacity to expect the sometimes unreasonable? Read More
Customer Relationship Management (CRM) RFI/RFP Template
Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

banking customer retention  Relationship Management (CRM) RFI/RFP Template Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality Read More
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

banking customer retention  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More
Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

banking customer retention  360-degree View of the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that Read More
Defining the Value of Customer Loyalty
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path@many successfully, and

banking customer retention  the Value of Customer Loyalty What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly, or may in fact be misunderstood. We provide some insights about the value of CRM in defining customers, increasing customer loyalty, and increasing your profits. Read More

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