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Abstract:
Building on the limitations of traditional learning management systems—e.g., in federating information to external reps,
SumTotal’s Extended Enterprise solution can bring about the efficient delivery of knowledge for the strategic purpose of transforming
business performance. See how this platform ca (...)
Excerpt related to
banking customer satisfaction:
The Extended Enterprise in Action: Promoting Brand Image, Increasing Customer Retention, Boosting Agility,
Improving Business Performance. ...
Published:
2011-03-09
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Abstract:
With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer
afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a
system that serves 5,500 Deutsche Bank employees, and incl (...)
Excerpt related to
banking customer satisfaction:
... Source: Luxoft. Document Type: Case Study Description: With more than 5,000 global employees serving
as touch points for sales and customer service, Deutsche ...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
banking customer satisfaction:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
With sales being the lifeblood of virtually any company, selling should be an accurately accountable process forming the
basis of overall strategic objectives. Still, the question remains: how much enterprise incentive management (EIM) do enterprises
need, and in what form? (...)
Excerpt related to
banking customer satisfaction:
With sales being the lifeblood of virtually any company, selling should be an accurately accountable process forming the basis
of overall strategi...
Published:
2006-11-28
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Abstract:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Excerpt related to
banking customer satisfaction:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Published:
2010-03-11
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Abstract:
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex
compensation systems will be well positioned to take advantage of the major growth projected in the EIM market. (...)
Excerpt related to
banking customer satisfaction:
... a banking EIM package must help manage incentive compensation for branch and call center
employees, successfully motivating them to raise the value of customer ...
Published:
2006-12-01
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Abstract:
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex
compensation systems will be well positioned to take advantage of the major growth projected in the EIM market. (...)
Excerpt related to
banking customer satisfaction:
... Thus, a banking EIM package must help manage incentive compensation ...
improving customer service capabilities to bolster customer satisfaction,
developing new ...
Published:
2006-12-01
-
Excerpt related to
banking customer satisfaction:
... to consumer (B2C) companies in telecommunications, banking, retail, healthcare ...
have reported double-digit increases in customer satisfaction, increased revenue ...
Published:
2011-06-20
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Abstract:
Consult five ways to positively impact your customer retention and your business operations. Find the software information
you're looking for. Maintaining strong business performance and retaining loyal customers requires continual vigilance and
assessment. Establishing metrics that focus on value-added a (...)
Excerpt related to
banking customer satisfaction:
Consult five ways to positively impact your customer retention and your business operations. Find the software information
you're looking for. Main...
Published:
2010-03-11
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Abstract:
Centralizing Bank Connections. Find Case Studies and Other Documents Associated with Centralizing Bank Connections and Digital
Data Transmission. Electronic connections with corporate customers determine much of a bank’s competitive differentiation
and cost structure. But many banks are held back by out (...)
Excerpt related to
banking customer satisfaction:
Centralizing Bank Connections. Find Case Studies and Other Documents Associated with Centralizing Bank Connections and Digital
Data Transmission. E...
Published:
2010-03-11
-
Abstract:
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex
compensation systems will be well positioned to take advantage of the major growth projected in the EIM market. (...)
Excerpt related to
banking customer satisfaction:
... Thus, a banking EIM package must help manage incentive compensation ...
improving customer service capabilities to bolster customer satisfaction,
developing new ...
Published:
2006-12-01
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Abstract:
E-mail Response Management. Download Free IT Research Guides on E-mail Response Management. E-mail inquiries for the customer
service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s
online relationship with customers will be increasin (...)
Excerpt related to
banking customer satisfaction:
E-mail Response Management. Download Free IT Research Guides on E-mail Response Management. E-mail inquiries for the customer
service sector are ex...
Published:
2010-03-11
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Abstract:
A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting
as their previous top concern. Can enterprise application providers to take advantage of this new focus? (...)
Excerpt related to
banking customer satisfaction:
A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting
as their previous top ...
Published:
2005-04-21
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Abstract:
The integration solutions market will be an interesting area of growth. IBS has an attractive offer for companies with complex
and expensive business software at the group and headquarters level, wanting to lower costs and quicken implementation in
their subsidiaries. (...)
Excerpt related to
banking customer satisfaction:
The integration solutions market will be an interesting area of growth. IBS has an attractive offer for companies with complex
and expensive busin...
Published:
2005-09-08
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Abstract:
Your Challenge: Get Decision Makers' Approval for Retail Today: Understand. Anticipate. Inspire.. Specific, Measurable, Achievable,
Relevant and Time-Bound. Today more than ever, retailers are faced with the challenges of selling locally while competing
globally. To be successful, they must provide a shop (...)
Excerpt related to
banking customer satisfaction:
Your Challenge: Get Decision Makers' Approval for Retail Today: Understand. Anticipate. Inspire.. Specific, Measurable,
Achievable, Relevant and Ti...
Published:
2010-03-11
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Abstract:
Six Success Factors for Building a Best-run Marketing Organization. Reports and Other Software Package to Use In Your System
or Building a Best-run Marketing Organization. To address evolving market demands, companies must take new approaches to marketing
activities and integrate all company functions. Cu (...)
Excerpt related to
banking customer satisfaction:
Six Success Factors for Building a Best-run Marketing Organization. Reports and Other Software Package to Use In Your System
or Building a Best-run...
Published:
2010-03-11
-
Abstract:
The strategic imperative to streamline the entire lifecycle of global trade has prompted JPMorgan and TradeBeam to acquire
complementary companies. Logistics service providers also recognize that many customers want trade services, and are stepping
up to the challenge. (...)
Excerpt related to
banking customer satisfaction:
The strategic imperative to streamline the entire lifecycle of global trade has prompted JPMorgan and TradeBeam to acquire
complementary companies...
Published:
2005-06-17
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Abstract:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be measured by two key variables. These variables are complexity of requirements and level of expertise of
the selection/implementation team. The more complex the (...)
Excerpt related to
banking customer satisfaction:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be ...
Published:
2004-07-13
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Abstract:
Not Small Change: World-class Financial Automation Delivers Dramatic Benefits. Find Free Proposal and Other Solutions to Define
Your Implementation In Relation To World-class Financial Automation and Value Chain. Automating finance processes—such
as closing the books, reporting, and other labor-inte (...)
Excerpt related to
banking customer satisfaction:
Not Small Change: World-class Financial Automation Delivers Dramatic Benefits. Find Free Proposal and Other Solutions to Define
Your Implementation...
Published:
2010-03-11
-
Abstract:
Vastera has gradually migrated to become more of a services company than a mere enterprise software provider. Over the last
few years it has grown its global trade know-how, consulting practice, and managed services division. (...)
Excerpt related to
banking customer satisfaction:
Vastera has gradually migrated to become more of a services company than a mere enterprise software provider. Over the last
few years it has grown...
Published:
2005-05-11