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Abstract:
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation.
If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged
advocates who help you grow your business. Read more to (...)
Excerpt related to
banking experience:
How to Achieve a Great—and Profitable— Customer Experience. ... Download <strong>How
to Achieve a Great—and Profitable— Customer Experience</strong>. ...
Published:
2011-03-14
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Excerpt related to
banking experience:
... It goes without saying that this was not my best experience dealing with banks ...
E-banking, customer portals, and mobile banking are just some of the new services ...
Published:
2009-10-08
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Abstract:
The recent financial meltdown has led to the downfall of some of the biggest universal investment banks (UIBs). Tightened
regulatory norms have put pressure on global conglomerates in the Corporate and Investment Banking (CIB) regions to re-strategize.
Angan Guha, Head of Investment & Universal Banking, (...)
Excerpt related to
banking experience:
Wipro Point of View: Universal Investment Banking Retracing Growth Path. Source: Wipro Technologies. Document
Type: White Paper Description ...
Published:
2011-09-05
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Abstract:
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through
which they can find information, purchase goods, view and pay their bills, request services, or get support based on their
specific needs and preferences. Discover solutions that can (...)
Excerpt related to
banking experience:
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple
Touch Points. Source ...
Published:
2010-09-01
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Abstract:
The combination of more sophisticated devices, more powerful browsers, and superior connectivity have elevated end-user expectations
for the mobile Web. This white paper examines performance statistics and research gleaned from four key verticals: search,
retail, banking, and airline. These high-impact, (...)
Excerpt related to
banking experience:
... and research gleaned from four key verticals: search, retail, banking, and airline.
... Great Expectations: What Users Want from the Mobile Web Experience</strong>. ...
Published:
2010-09-23
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Abstract:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations
across multiple channels, extract actionable d (...)
Excerpt related to
banking experience:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC ana...
Published:
2012-01-12
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Abstract:
The world is changing for public-sector organizations. To succeed, governments must go beyond basic cost savings and service
effectiveness to shape constituent perceptions about the programs that serve them. Discover how using software solutions to
enhance customer relationship management (CRM) processes (...)
Excerpt related to
banking experience:
Enhancing Constituent Perceptions with CRM for Public Sector. Source: SAP. Document Type: White Paper Description: The world
is changing ...
Published:
2010-09-01
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Abstract:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Excerpt related to
banking experience:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Published:
2010-03-11
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Abstract:
ROI Case Study : Leading Online Bank. Find IT Guides, Case Studies, and Other Resources Linked to Online Bank and ROI. An
online American bank, providing various financial services, needed to replace its legacy script-driven batch job processes
with a job scheduling solution that could handle the bank’s (...)
Excerpt related to
banking experience:
... It has become a market leader in online banking managing nearly $70 billion in ...
only become more crucial in delivering a world-class online customer experience. ...
Published:
2010-03-11
-
Abstract:
ROI Case Study : Leading Online Bank. Find IT Guides, Case Studies, and Other Resources Linked to Online Bank and ROI. An
online American bank, providing various financial services, needed to replace its legacy script-driven batch job processes
with a job scheduling solution that could handle the bank’s (...)
Excerpt related to
banking experience:
... It has become a market leader in online banking managing nearly $70 billion in ...
only become more crucial in delivering a world-class online customer experience. ...
Published:
2010-03-11
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Abstract:
For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media,
insurance, chemicals, banking, and public sector offerings have followed, highlighting SAP's lesser-known side as a market-oriented
provider of industry-tailored solutions. (...)
Excerpt related to
banking experience:
For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media,
insurance, chemicals,...
Published:
2006-05-25
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Abstract:
For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media,
insurance, chemicals, banking, and public sector offerings have followed, highlighting SAP's lesser-known side as a market-oriented
provider of industry-tailored solutions. (...)
Excerpt related to
banking experience:
For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media,
insurance, chemicals,...
Published:
2006-05-25
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Excerpt related to
banking experience:
... As for his previous experience pertinent to enterprise applications per se, he was the
... Apollo ERP came in the early 1990s, first in the banking sector (adopted ...
Published:
2008-01-04
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Abstract:
In the frantic race to be “on the web” companies are looking outside for help to design and build their web sites. In the
frantic race to be the “bleeding edge” e-Builders are doing whatever they can to deliver service to their clients. The result
is not always predictable and not always satisfa (...)
Excerpt related to
banking experience:
... The web is the ultimate Experience-based market. ... combine external
services such as Credit Card Authorization, Installment Billing, Retail Banking, and Knowledge ...
Published:
2000-04-04
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Excerpt related to
banking experience:
... Pega’s financial industry knowledge and experience has resulted in solutions to help
... In Retail Banking: Event-driven marketing; Account opening; New product ...
Published:
2009-06-19
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Excerpt related to
banking experience:
... s enabling tools are the Web-based Visual Experience Designer (see ...
business to consumer (B2C) companies in telecommunications, banking, retail, healthcare ...
Published:
2011-06-20
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
banking experience:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
banking experience:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting
as their previous top concern. Can enterprise application providers to take advantage of this new focus? (...)
Excerpt related to
banking experience:
A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting
as their previous top ...
Published:
2005-04-21
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Abstract:
A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting
as their previous top concern. Can enterprise application providers to take advantage of this new focus? (...)
Excerpt related to
banking experience:
A recent survey of chief executive officers has found that growth is again the number one priority, overtaking cost-cutting
as their previous top ...
Published:
2005-04-21