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Abstract: Billions of dollars are spent each year on business
travel worldwide, of which over 5 percent is spent on tracking and reporting expenses. But is it possible to complete an expense report with virtually no human intervention? Now, automated corporate
travel and expense management solutions are making this possible—reducing both direct and indirect costs, and providing significant savings to your bottom line.
PubDate: 2/18/2008 7:22:00 PM
Abstract: With the globalization of business, the rise of virtual offices, and an increase in traveling employees, travel and entertainment (T&E) spend is ever increasing. While business travel is considered a vital function and a cost of doing business, it’s not always seen as a category of spend that can be controlled and reduced. To efficiently manage T&E expenses, the procurement department must be involved. Find out why.
Abstract: More than 95,000 documents arrive annually at Baton Rouge’s Department of Finance in the form of invoices, purchase orders, confirmations, and more. In an effort to get this vast amount of documents under control, it sought an automated indexing solution that would eliminate the need for filing cabinets. Since deploying BROKERit, the department has increased productivity and realized an annual savings of $58,000 (USD).
Abstract: Remedy further extends the capabilities of its self-service e-procurement application with Necho’s travel and entertainment expense product.
Abstract: As Expedia’s early rapid growth stabilized, the online travel company’s IT department sought ways to help employees become more productive and collaborate more effectively across long distances. Microsoft® Exchange Server 2007 was deployed and integrated with Microsoft Windows® SharePoint® Services. Discover how Expedia benefits by enabling remote users to access network documents, and more.
Abstract: Maximizing transparency and control over travel and expense (T&E) management is essential in a compliant-conscious market. Purpose-built software and on-demand services are part of a best-practices approach that help with not only streamlining your processes, but also analysis and reporting. Find out what you need to know about automated T&E solutions—and how they can help you reduce your risk of noncompliance.
Abstract: Intentia announces an intelligent negotiating agent for its enterprise resource planning software.
Abstract: Monitoring servers, environments, platforms, applications, and services have become key ingredients for building successful IT departments. However, it can be a daunting task to find the right solution to accomplish these critical needs with a limited budget and tight timelines. Learn about the differences between agent-based and agentless monitoring, so you can make the right decision based on your company’s needs.
Abstract: Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity.
Abstract: Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the differences between agent and agentless monitoring, to help you make the right decision.
Abstract: It’s easy to blame a poor service experience on the person who delivered it. But usually customer service failure can trace its root cause back to the technology and processes agents use—systems that are hard to navigate, don’t give access to vital data, and don’t provide multichannel integration with a clear view of customers. Learn how a multichannel system can enable a more effective customer experience strategy.
Abstract: Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.
Abstract: Concur announced a comprehensive release of its eWorkplace portal and the components for purchasing, human relations, and travel and expense management.
Abstract: Concur began as a vendor of shrink-wrapped travel and expense tracking software, but is now making a play to be a major provider of self-service Internet-enabled applications, including offerings in E-purchasing and Human Resources.
Abstract: The Microsoft Network's travel site Expedia has dropped a requirement that surfers register before being allowed to browse the site. Expedia is not ahead of the curve in finding the right point to place registration, but others will follow its lead.
Abstract: The process of implementing a new enterprise solution is incredibly complex. This process can send your organization down a long road of beneficial—and sometimes painful—change. The good news, though, is that if the implementation is done right the first time, you won’t have to travel that road again. The key question: how do you do it right?
Abstract: Callidus Software's latest enterprise incentive management and sales performance management product suite for the insurance sector aims at helping insurance carriers improve agent retention and at providing producers with the best service possible.
Abstract: Business changes constantly in small ways and large. It is rare to find an application product that can change once it is implemented. This gap is a reality leading to dissatisfaction and the application being a drag on the business. This gap, the lack of the ability to change, costs the business dearly. Software needs to be the agent of change, not the enemy of change.
Abstract: Saga Software announces availability of its Sagavista 1.1 Enterprise Application Integration software which is supposed to provide a faster messaging layer for improved performance, an enhanced Application Developer Kit (ADK), Unix support, agent adapters for Adabas« and 3270/5250 emulation.