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Documents related to » beginner telephony


IP Telephony Storage
Storage is a vital part of enterprise IT infrastructure, with Internet protocol (IP) telephony storage leading the way as an effective technology. With the increased adoption of open standards-based architecture by the enterprise telephony market, IP telephony storage will gain acceptance as an entry-level storage tool and a viable low-cost alternative to Fibre Channel storage area networks (SANs).

BEGINNER TELEPHONY: IP Telephony Storage IP Telephony Storage Source: Alliance Systems Document Type: White Paper Description: Storage is a vital part of enterprise IT infrastructure, with Internet protocol (IP) telephony storage leading the way as an effective technology. With the increased adoption of open standards-based architecture by the enterprise telephony market, IP telephony storage will gain acceptance as an entry-level storage tool and a viable low-cost alternative to Fibre Channel storage area networks (SANs).
3/21/2007 10:30:00 AM

Recognition for IP Telephony Open Source Style » The TEC Blog
Recognition for IP Telephony Open Source Style » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

BEGINNER TELEPHONY: acd, asterisk, digium, ip telephony, ivr, open source, pbx, smb, telephony, VoIP, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-11-2007

IP Telephony 101: The Utter Beginner’s Guide » The TEC Blog
Telephony 101: The Utter Beginner’s Guide Filed Under ( Software 101 , Software Selection ) by David Clark  ( see bio )   Telephony . Sounds harmless enough. First, a definition from Merriam-Webster : “the use or operation of an apparatus (as a telephone) for transmission of sounds as electrical signals between widely removed points.” Gotcha. I’m with you. Me hear pretty, oll korrect . Now let me just dip into my pile of telephony white papers, which I’ve been using as a doorstop until now

BEGINNER TELEPHONY: ip telephony, software 101, telephony 101, VoIP, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2008

IP Telephony 201: The Nuts and Bolts of VoIP » The TEC Blog
IP Telephony 201: The Nuts and Bolts of VoIP » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

BEGINNER TELEPHONY: Internet telephony, IP networks, ip telephony, network structure, VoIP, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-05-2008

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

BEGINNER TELEPHONY: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

Five Must Have Features for Business VoIP
A growing number of businesses are now grappling with the decision to implement new telephone systems based on voice over IP (VoIP) technology. However, while the primary goal is generally saving money, there are a wide variety of features and functions that must also be considered. This report provides a quick guide to the top five most common services that you should expect from a VoIP-based business phone system.

BEGINNER TELEPHONY: business VoIP, Ziff Davis, phone system, VoIP telephony, VoIP, call routing, data integration linking, automated call distribution, audio and video conferencing, interactive voice recognition, IVR.
5/15/2013 1:24:00 PM

Small Business VoIP Service Providers Buyer’s Guide
Browse small business voice over internet protocole (VoIP) service providers buyer's guide. Read free IT reports linked to on-premise services. Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of features, and the level of service included in their VoIP plans. Does your provider offer remote office features? Fax support? E-911? And do you need a hosted or an on-premise service? Before you sign the contract, there are a few things you ought to know.

BEGINNER TELEPHONY: Small Business VoIP Service Providers Buyer’s Guide Small Business VoIP Service Providers Buyer’s Guide Source: VoIP-News Document Type: Checklist/Guide Description: Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of features, and the level of service included in their VoIP plans. Does your provider offer remote office features? Fax support? E-911? And do you need a hosted or an on-premise
10/26/2007 4:53:00 PM

Building Reliable IP Telephony Systems
Reliability is the most critical aspect of a business phone system. However, there are different approaches to providing reliable voice over Internet protocol (VoIP) systems, which is why you need to consider the reliability of the underlying data network—and the challenges of implementing a virtually always-available system on an infrastructure that has a much lower availability rating.

BEGINNER TELEPHONY: Building Reliable IP Telephony Systems Building Reliable IP Telephony Systems Source: ShoreTel, Inc. Document Type: White Paper Description: Reliability is the most critical aspect of a business phone system. However, there are different approaches to providing reliable voice over Internet protocol (VoIP) systems, which is why you need to consider the reliability of the underlying data network—and the challenges of implementing a virtually always-available system on an infrastructure that has a much
3/9/2007 1:54:00 PM

Best Phone Systems for an Effective Call Center: Editor’s Top Picks
Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

BEGINNER TELEPHONY: Best Phone Systems for an Effective Call Center: Editor’s Top Picks Best Phone Systems for an Effective Call Center: Editor’s Top Picks Source: Wheelhouse Enterprises Document Type: White Paper Description: Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and
1/23/2013 12:03:00 PM

Teloquent To e.t.: Now You Can Call Or Use The Web
Teloquent introduced a new release of its software to integrate phone and web-based customer service.

BEGINNER TELEPHONY: Teloquent To e.t.: Now You Can Call Or Use The Web Teloquent To e.t.: Now You Can Call Or Use The Web D. Geller - April 21, 2000 Read Comments D. Geller - April 21st, 2000 Event Summary Teloquent Communications Corporation has its roots in telephony, as an enabler of call centers. Their Web ContactServer 2.1 integrates traditional telephone routing with Web-based customer service tools to provide a consistent experience for both customers and agents. Customers browsing a website are given multiple options
4/21/2000

2011 Trends Report: Unified Communications
As a set of products that provides a consistent, unified user interface and experience across multiple devices, unified communications (UC) is poised to become more widespread in the enterprise. How will IM, video, telephony, and other elements of UC change in the coming year? In this guide, experts Jon Arnold, Mike Barnes, Nicole Hayward, Dave Michels, and Blair Pleasant share their predictions for unified communications.

BEGINNER TELEPHONY: 2011 Trends Report: Unified Communications 2011 Trends Report: Unified Communications Source: Focus Research Document Type: White Paper Description: As a set of products that provides a consistent, unified user interface and experience across multiple devices, unified communications (UC) is poised to become more widespread in the enterprise. How will IM, video, telephony, and other elements of UC change in the coming year? In this guide, experts Jon Arnold, Mike Barnes, Nicole Hayward, Dave Michels, and
7/29/2011 3:15:00 PM


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