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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 behavioral approach advantages and disadvantages


Business Process Simulation Technology from Lanner
Today, TEC Research Analyst Gabriel Gheorghiu focuses on business process simulation software provider Lanner Group. Gabriel looks at Lanner's history, products

behavioral approach advantages and disadvantages  behavior simulation, due to behavioral unpredictability. The required tools (for simulation as well as data analysis) can be expensive. Generally speaking, software simulation is more useful for medium and large companies that already have (or can afford to invest in) the technology required. This approach also offers more flexibility when it comes to creating a wide variety of scenarios, and also allows for easier data gathering and analysis. Lanner specializes in discrete event simulation (DES), which

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » behavioral approach advantages and disadvantages

The Modelling Approach to Post-implementation Agility in Enterprise Systems


Change happens, and it will always happen in virtually every business environment. The underlying enterprise system should thus be an aid to changing the business, rather than an obstacle, as is the usual case today.

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Overall Approach to Data Quality ROI


Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company. Of the many benefits that can accrue from improving the data quality of an organization, companies must choose which to measure and how to get the return on investment (ROI)—in hard dollars. Read this paper to garner an overall approach to data quality ROI.

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Global versus Local Channel Approach, Who Will Win?


There is a clear distinction between the market dynamics within the respective MBS and Sage/Best channels.

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A Clear-cut Approach to Collections Is Essential for Profitability


In 2002, US suppliers wrote off more than $18 billion (USD) in bad checks. And the bankruptcy picture has certainly not improved since then. Companies that act quickly to secure overdue accounts are the companies that have the best chance of remaining in the black. The SYSPRO Collections Module automates debt collection, and can help address this acute need.

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Customer Relationship Management Strategies Part One: Changing Your Approach


Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However, without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success and full potential from their CRM system.

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The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value


Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering that value. The idea to delivery (I2D) framework posits that multiple companies now compete as a business network rather than as individual enterprises, each relying on the others to achieve collective success. This paper includes an action plan with the evolutionary steps companies can take to move toward this approach.

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Making the Most of Workforce Optimization: An Agent Lifecycle Approach


Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you will learn how to optimize your hiring practices, including an in-depth look at the recruiting cycle, including sourcing, screening, assessing, and hiring, and the transitional phases, such as onboarding and offboarding, plus the benefits of adopting an  agent lifecycle view to WFO.

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Jumping on the Cloud - A Measured Approach


There’s a lot of hype about companies moving to the cloud, but are they actually doing it? Cloud adoption is not as rapid as some providers might lead you to think, but TEC data shows that interest in cloud computing is picking up. The 2012 TEC Market Survey Report for Discrete Manufacturing shows that cloud computing has moved beyond the early adopter phase and is now moving into the early

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Lean Manufacturing Training: A Project Approach


Manufacturers who are seeking government funding for the introduction of lean manufacturing principles in their daily work environment encounter specific challenges. This white paper addresses lean training issues common to automotive production suppliers of component parts and sub assemblies.

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